Customer Service Rep(02360) - 1258 Kauffman Road

📌 Core Information

🔹 Job Title: Customer Service Rep(02360) - 1258 Kauffman Road

🔹 Company: Domino's

🔹 Location: Fairborn, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service both in-person and via telephone
• Preparing food products and maintaining store cleanliness
• Operating various restaurant equipment and handling cash transactions
• Ensuring customer satisfaction during all service hours

ASSUMPTION: The job overview emphasizes a dynamic work environment typical of fast-paced, customer-oriented positions in food services. This involves multitasking and adjusting to varying customer demands.

📋 Key Responsibilities

✅ Operate all necessary equipment within the store

✅ Stock and manage inventory from the delivery area to storage

✅ Prepare food products and assemble orders

✅ Receive and process telephone orders efficiently

✅ Maintain cleanliness of equipment and facilities

✅ Communicate effectively with customers and co-workers

ASSUMPTION: Responsibilities suggest a hands-on role requiring effective multitasking skills and ability to work efficiently in handling customer demands and store operations.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years

Required Skills:

• Basic math capabilities
• Effective verbal and written communication skills
• Strong teamwork and adaptability skills
• Attention to detail and customer service orientation

Preferred Skills:

• Experience in a customer service role within the food industry
• Proficiency in operating registers or similar equipment

ASSUMPTION: Preferred skills focus on direct experience in customer service and familiarity with business operations at a pizzeria to maximize operational efficiency.

💰 Compensation & Benefits

Salary Range: Not specified—generally reflects industry average for entry-level roles in quick-service restaurants.

Benefits:

• Flexible work scheduling
• Opportunities for career advancement
• Employee discounts on food and beverages

Working Hours: 40 hours per week with potential for flexible hours to accommodate personal schedules.

ASSUMPTION: Based on industry norms, benefits typically include employee discounts and advancement opportunities in dynamic and entry-level positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants—focusing on quick-service pizza delivery across global markets.

Company Size: 10,001+ employees—indicative of a large, global operational presence offering various career opportunities.

Founded: 1960—in Ann Arbor, MI with a longstanding reputation for innovation and leadership in the food industry.

Company Description:

• Known for efficient pizza delivery and innovative technology
• Focused on creating meaningful customer experiences
• Driven by a team-centric culture with global operations in over 90 markets

Company Specialties:

• Pizza
• Digital technology and marketing
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company context enhances understanding of the role within a large-scale, innovative enterprise known for its success in global expansion and technological advancements.

📊 Role Analysis

Career Level: Entry-level—ideal for individuals starting or continuing a career path in customer service.

Reporting Structure: May report to store managers and supervisors within operational hierarchy.

Work Arrangement: Fixed on-site—enabling collaborative team settings in a fast-paced environment.

Growth Opportunities:

• Potential progression to team lead or management roles
• Skill enhancement in customer service and restaurant management
• Opportunities to transition into franchise ownership or corporate roles

ASSUMPTION: This role supports career growth evidenced through existing pathways to higher positions within Domino's, encouraging long-term commitment.

🌍 Location & Work Environment

Office Type: Retail store environment—dynamic and customer-facing.

Office Location(s): 1258 Kauffman Road, Fairborn, Ohio—a central locality providing accessibility to community residents.

Geographic Context:

• Located in a suburban area with access to local amenities
• Prominent Domino's store presence in the Ohio region
• Potential for engaging with a diverse customer demographic

Work Schedule: Structured around peak business hours with variable shifts to suit employee availability.

ASSUMPTION: The work environment in Fairborn offers community-centric engagement and convenience, beneficial for candidates seeking service-oriented roles.

💼 Interview & Application Insights

Typical Process:

• Submit application through Domino's career portal
• Initial telephone or video screening
• In-person interview focusing on skills and scenario assessments

Key Assessment Areas:

• Customer service aptitude and communication skills
• Problem-solving in real-time customer scenarios
• Team collaboration competency

Application Tips:

• Highlight relevant skills and prior customer service experience
• Demonstrate flexibility in scheduling and adaptability
• Prepare for role-specific interviews with examples of handling customer interactions

ATS Keywords: Customer Service, Communication, Teamwork, Time Management

ASSUMPTION: Insights suggest preparation for competency-based interviewing, crucial for roles requiring dynamic customer interaction and service excellence.

🛠️ Tools & Technologies

• Order processing systems and touch screens
• POS (Point-of-Sale) systems
• Basic restaurant equipment and calculators

ASSUMPTION: Technological familiarities reflect the role’s requirement for aptitude in utilizing customer-facing systems and hardware efficiently in-store settings.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence and customer satisfaction
• Inclusive culture valuing diversity and respect
• Focus on teamwork and continuous improvement

Work Style:

• Fast-paced, requiring efficiency and adaptability
• Collaborative team settings emphasizing mutual support
• Task-driven environment with focus on detail and quality control

Self-Assessment Questions:

• How comfortable are you working in a fast-paced environment?
• Can you provide an example of how you handled a difficult customer service situation?
• What strategies do you use to maintain focus under pressure?

ASSUMPTION: Cultural fit considerations emphasize the importance of adaptability and teamwork, matching Domino's commitment to service excellence and community support.

⚠️ Potential Challenges

• Managing peak-hour customer flow efficiently
• Adjusting to variable temperature changes in and out of store areas
• Maintaining quality control under tight delivery timelines
• Balancing multitasking demands during high-volume periods

ASSUMPTION: Challenges align with typical fast-service restaurant experiences where operational efficiency and multi-tasking are imperative.

📈 Similar Roles Comparison

• Customer Service roles in similar fast-service arenas require similar skill sets
• Roles may vary slightly in technological tool usage across different franchises
• Progression paths typically align with management opportunities in franchise environments

ASSUMPTION: Comparisons underscore competencies that are universal within customer-focused roles in fast-paced service industries, reassuring versatility in skill application.

📝 Sample Projects

• Support launch day of a new promotional campaign, ensuring smooth operations
• Spearhead a team effort to improve store cleanliness and efficiency
• Assist in training new hires on best practices and customer service protocols

ASSUMPTION: Sample projects demonstrate considerations for ongoing operational efficiency and quality in customer service projects within Domino's store environments.

❓ Key Questions to Ask During Interview

• What are some typical growth paths for this position within the company?
• How does the company support continuous learning and skill development?
• What does a successful team member achieve in the first few months?
• How does the company handle challenges during peak service hours?
• What tools are provided to help employees excel in customer interactions?

ASSUMPTION: Key questions guide candidates to evaluate fit and understand both expectations and growth potential associated with the Domino's experience.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for potential telephone or in-person interview screenings
• Showcase customer service experiences and skills during interviews
• Demonstrate willingness to work flexible hours
• Follow up on application status if necessary

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.