Customer Service Rep(02387) - 2400 Cable Ct

📌 Core Information

🔹 Job Title: Customer Service Representative (02387)

🔹 Company: Domino's

🔹 Location: Lima, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing friendly, prompt, and accurate customer service in person and over the phone.
• Managing store operations during assigned shifts including coordinating a team of staff members.
• Maintaining a clean and organized work environment to meet company standards.
• Handling cash transactions, including making accurate change and processing orders efficiently.

ASSUMPTION: Based on the description's emphasis on operations and team management, it's assumed that the candidate will take on more responsibilities as they become more experienced in the role.

📋 Key Responsibilities

✅ Operate all store equipment efficiently and safely.

✅ Stock and organize ingredients and supplies in the store and walk-in cooler.

✅ Prepare and cook menu items to Domino's standards.

✅ Receive and efficiently process telephone and in-person orders.

✅ Perform store cleaning and maintenance tasks regularly.

ASSUMPTION: Responsibilities extend beyond basic customer service, including operational and administrative tasks significant to store management.

🎯 Required Qualifications

Education: Not specified

Experience: Preferably 0-2 years in a customer service role

Required Skills:

• Strong communication skills, both verbal and written
• Exceptional customer service abilities
• Basic arithmetic skills for handling transactions

Preferred Skills:

• Experience in a fast-paced retail or food service environment
• Leadership and team management skills

ASSUMPTION: While specific educational qualifications are not listed, a high school diploma or equivalent may be preferred, based on industry norms.

💰 Compensation & Benefits

Salary Range: Not specified, typical industry compensation standards suggest entry-level hourly wage

Benefits:

• Flexible scheduling accommodating personal commitments
• Opportunities for career advancement and training
• Employee discount on store products

Working Hours: Average of 40 hours per week with potential for part-time or full-time arrangements

ASSUMPTION: Standard industry benefits are assumed to include employee discounts and opportunities for growth within the company, based on Domino's growth statement.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, emphasizing operational smoothness and customer satisfaction

Company Size: 10,001+ employees, offering vast resources and diverse opportunities for advancement

Founded: 1960

Company Description:

• Innovative in technology and menu offerings
• Focus on being the top pizza delivery company worldwide
• Fun, energetic team environment

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Digital Innovations and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large company, Domino's likely provides robust training programs and career advancement paths to encourage long-term employee retention.

📊 Role Analysis

Career Level: Entry-level position with possibilities for upward mobility based on performance

Reporting Structure: Reports to store management and potentially supervises hourly staff during shifts

Work Arrangement: On-site with some flexibility for part-time work

Growth Opportunities:

• Promotion to supervisory roles within the store
• Potential transition into store management
• Transfer opportunities to other locations or corporate roles

ASSUMPTION: As stated in the listing, there are opportunities to progress into management roles or other avenues within Domino’s expanding networks.

🌍 Location & Work Environment

Office Type: Pizza store/restaurant environment

Office Location(s): 2400 Cable Ct, Lima, Ohio

Geographic Context:

• Lima is a mid-sized city with a reasonable cost of living
• Proximity to various amenities and a supportive community atmosphere
• Opportunity for flexible commute with reliable transportation required

Work Schedule: Includes weekends and holidays as part of the busiest service times

ASSUMPTION: Given the nature of the role, a dynamic and sometimes fast-paced work environment is to be expected, requiring flexibility in schedule and adaptability in responsibilities.

💼 Interview & Application Insights

Typical Process:

• Submit an online application via the Domino's careers page
• Phone screening for pre-qualification
• In-person interview with the store manager

Key Assessment Areas:

• Communication and customer interaction skills
• Problem-solving capabilities
• Ability to handle multitasking in a fast-paced environment

Application Tips:

• Highlight customer service experience on your resume
• Be prepared to discuss scenarios involving teamwork and conflict resolution
• Demonstrate your enthusiasm for the food service industry

ATS Keywords: Customer Service, Communication, Fast-paced, Teamwork, Reliability

ASSUMPTION: Interviews are likely centered on customer service capabilities and ability to fit within the dynamic work environment typical of a pizza restaurant.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication Tools (e.g., phones, headsets)
• Basic math/calculator functions for handling cash transactions

ASSUMPTION: Familiarity with common POS systems would be advantageous, although training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service and product offerings
• Teamwork and collaboration

Work Style:

• Adaptable and comfortable in a fast-paced environment
• Strong team player with leadership potential
• Dependable, punctual, and reliable

Self-Assessment Questions:

• Am I prepared to work flexible hours, including nights and weekends?
• Do I have a passion for customer service?
• Can I manage and motivate a team effectively?

ASSUMPTION: The ideal candidate will embrace Domino's corporate culture of enthusiasm, efficiency, and team-oriented goals.

⚠️ Potential Challenges

• Managing peak hours with high customer volume
• Ensuring quality service amidst pressure
• Balancing responsibilities as a part-time job or supplement to education
• Maintaining motivation and morale among team members

ASSUMPTION: Fast-paced service environments often come with unpredictable busy hours and the need for quick, effective teamwork.

📈 Similar Roles Comparison

• The entry-level position is comparable to roles in other fast-food settings, focusing on quick service and customer interaction.
• Offers similar opportunities for upwards mobility into management roles and competitive hourly wages.
• Emphasizes the importance of customer service, a transferable skillset across multiple industries.

ASSUMPTION: Roles in similar industries are abundant and may offer crossover potential for those looking to explore different service sectors or enhance their resume.

📝 Sample Projects

• Increase efficiency in processing in-store orders during peak hours.
• Develop a plan to reduce waste and improve inventory management.
• Implement new promotional customer engagement initiatives.

ASSUMPTION: Employees may have the chance to contribute innovative ideas for customer service improvement and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does Domino's measure success and performance for this position?
• What growth opportunities are available for customer service representatives?
• How does the team handle high-demand periods?
• What is the most challenging part of the role?

ASSUMPTION: These questions help assess the position's day-to-day requirements and potential for career advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening by the recruitment team
• Attend an in-person interview with a store manager
• Be prepared to provide references
• Complete training upon successful job offer

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.