Customer Service Rep(02639) - 1020 E Tillman Rd

📌 Core Information

🔹 Job Title: Customer Service Representative (02639) - 1020 E Tillman Rd

🔹 Company: Domino's

🔹 Location: Fort Wayne, Indiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service both in-person and over the phone
• Processing orders and handling cash transactions accurately
• Preparing food products and maintaining store cleanliness
• Operating equipment and managing inventory efficiently

ASSUMPTION: This role involves multitasking in a fast-paced environment, which is typical for customer service positions in the food industry where maintaining hygiene and efficiency is critical.

📋 Key Responsibilities

✅ Take and process orders from customers

✅ Prepare food products according to company standards

✅ Maintain cleanliness and operational efficiency in the store

✅ Stock ingredients and manage inventory

✅ Operate store equipment and complete related paperwork

ASSUMPTION: These responsibilities suggest exposure to various tasks, necessitating skills in customer interaction and inventory management typical of entry-level roles in retail settings.

🎯 Required Qualifications

Education: Not specified

Experience: Open to candidates with 0-2 years of experience

Required Skills:

• Strong communication skills
• Basic math proficiency
• Ability to handle cash and provide correct change

Preferred Skills:

• Knowledge of food preparation processes
• Experience with inventory management

ASSUMPTION: Ideal candidates may not require a formal education but should possess essential skills to perform basic operations and interact effectively with customers and colleagues.

💰 Compensation & Benefits

Salary Range: Not specified; typical hourly wage can range from $8 to $15 based on location and experience

Benefits:

• Flexible scheduling
• Opportunities for career advancement
• Employee discounts on products

Working Hours: Typically 40 hours per week with night and weekend shifts available

ASSUMPTION: Compensation likely aligns with industry standards for similar roles in entry-level positions within the fast-food sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry with a focus on fast-food services

Company Size: 10,001+ employees, providing extensive employment opportunities and career growth

Founded: 1960

Company Description:

• Innovates within the restaurant industry through technology and new menu items
• Operates approximately 17,100 stores worldwide
• Aims to be the best pizza company in every neighborhood

Company Specialties:

• Pizza
• Marketing and advertising
• Innovative technology solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global brand, Domino's provides a multicultural work environment with a focus on innovation in the fast-food industry.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals new to the workforce or seeking career transition

Reporting Structure: Reports to Store Manager or Assistant Manager

Work Arrangement: Entirely on-site work in a retail store environment

Growth Opportunities:

• Potential pathways to managerial positions
• Eligibility for internal training programs
• Opportunities to own or manage a franchise

ASSUMPTION: Role offers professional growth and development, resonating with Domino's emphasis on internal promotion.

🌍 Location & Work Environment

Office Type: Fast-paced customer service environment

Office Location(s): Fort Wayne, Indiana

Geographic Context:

• Located in a suburban area with moderate traffic
• Nearby residential communities supporting the store
• Access to local amenities and public transport

Work Schedule: Shifts may vary, with peak hours during lunch and dinner

ASSUMPTION: The work environment requires adaptability to various shifts and resilience in facing a physically demanding job.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone interview to assess communication skills
• In-person or video interview with hiring manager

Key Assessment Areas:

• Customer service competence
• Adaptability in a fast-paced setting
• Teamwork and collaboration skills

Application Tips:

• Highlight previous experience in customer service roles
• Emphasize flexibility and availability for various shifts
• Prepare examples of problem-solving in past positions

ATS Keywords: Customer Service, Communication, Teamwork, Adaptability, Cash Handling

ASSUMPTION: The hiring process is streamlined, with a focus on filling positions quickly due to operational needs.

🛠️ Tools & Technologies

• POS Systems for order processing
• Basic kitchen appliances for food preparation
• Telephone and communication devices

ASSUMPTION: Familiarity with using digital tools for customer interaction and transaction is expected, but training will be provided if necessary.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Dedication to customer satisfaction
• Innovation and continuous improvement

Work Style:

• Team-oriented and supportive environment
• High energy and fast-paced operations
• Flexible to changing customer needs and store demands

Self-Assessment Questions:

• Am I comfortable working in a high-energy environment?
• Do I possess strong communication and customer service skills?
• Can I handle cash transactions accurately under pressure?

ASSUMPTION: Cultural fit is critical as the role emphasizes collaborative teamwork and adaptability to changing operational demands.

⚠️ Potential Challenges

• Dealing with high foot traffic during peak hours
• Adjusting to varying schedules including nights and weekends
• Managing stress in a high-pressure environment
• Maintaining product quality under time constraints

ASSUMPTION: Managing physical and mental stress is essential, common in customer-facing roles in the food service industry.

📈 Similar Roles Comparison

• Positions at competitors may offer similar growth trajectories
• Similar roles require strong customer service focus
• Pay and benefits may vary based on geographic location

ASSUMPTION: Potential applicants might compare similar positions across the industry, considering variations in work culture and remuneration.

📝 Sample Projects

• Participate in store cleanliness and organization projects
• Assist in inventory count and management
• Contribute to customer interaction improvement strategies

ASSUMPTION: Engagement in store initiatives can illustrate a proactive approach to workplace improvement, valuable for career development.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How do you measure success for this position?
• What are the opportunities for advancement?
• Could you describe the team I would be working with?
• What are the main challenges a new hire may face?

ASSUMPTION: These questions provide insights into daily responsibilities, team dynamics, and career potential important for evaluating fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Follow up via email if you do not hear back within a week
• Schedule any interviews promptly and prepare questions
• Complete any requested pre-interview assessments or tasks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.