Customer Service Rep(02650) 1528 N Arbogast St

📌 Core Information

🔹 Job Title: Customer Service Rep (02650)

🔹 Company: Domino's

🔹 Location: Griffith, Indiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in person and over the phone providing excellent service
• Preparing and serving food items according to company standards
• Keeping the store clean and organized
• Managing time effectively to handle multiple tasks and busy hours

ASSUMPTION: The role is primarily customer-facing, requiring strong interpersonal skills and flexibility to manage different shifts, based on the description focused on working during "hungry hours".

📋 Key Responsibilities

✅ Taking and processing customer orders efficiently

✅ Assisting customers in-store and over the phone

✅ Preparing pizzas and other food items

✅ Maintaining equipment cleanliness and store organization

✅ Handling cash transactions accurately

✅ Stocking ingredients from storage to work areas as needed

ASSUMPTION: Responsibilities focus heavily on multitasking and an ability to maintain quality service during peak times, reflecting the nature of a fast-paced food service environment.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service roles preferred

Required Skills:

• Strong communication and interpersonal skills
• Basic math and cash handling skills
• Ability to operate store equipment

Preferred Skills:

• Experience in food preparation
• Previous experience in a similar environment

ASSUMPTION: The role may not require formal education beyond high school, focusing more on soft skills and work ethic suited to a fast-paced service context.

💰 Compensation & Benefits

Salary Range: Not specified, consider standard rates for entry-level customer service positions in the region

Benefits:

• Opportunities for career advancement
• Flexible schedules
• Employee discounts on food items

Working Hours: 40 hours per week with potential for flexible scheduling

ASSUMPTION: Benefits likely include employee discounts and potential for schedule flexibility, based on typical offerings in food service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees - indicative of ample resources and diverse job opportunities

Founded: 1960

Company Description:

• A leader in pizza delivery services globally
• Innovative in adopting new technology for service enhancement
• Committed to providing rewarding career paths for employees

Company Specialties:

• Pizza
• Technology and app innovations
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given the company's large scale and technological orientation, employees may experience rapid career growth and dynamic work environments.

📊 Role Analysis

Career Level: Entry-level with potential for advancement

Reporting Structure: Reports to store management and works closely with other team members

Work Arrangement: On-site

Growth Opportunities:

• Advancement to supervisory roles or management in stores
• Potential to become a franchise owner
• Opportunities to transition into corporate roles

ASSUMPTION: Initial focus is on entry-level responsibilities, with structured pathways for growth into leadership or business ownership in alignment with the company’s franchising model.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant setting

Office Location(s): Located at 1528 N Arbogast St, Griffith, Indiana

Geographic Context:

• Conveniently located to serve local community needs
• Potential exposure to varying weather conditions affecting delivery
• Primarily indoor work with necessary outdoor activities for deliveries

Work Schedule: Rotational shifts, including weekends and evenings

ASSUMPTION: The role requires adaptability to different shifts and exposure to various temperatures, especially during deliveries, typical within food service roles.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Attend an initial interview with the store manager
• Complete any relevant assessments or background checks

Key Assessment Areas:

• Customer service abilities
• Teamwork and collaboration skills
• Problem-solving capacity

Application Tips:

• Highlight customer service experiences in applications
• Show flexibility in work scheduling
• Demonstrate enthusiasm for work and team spirit

ATS Keywords: Customer Service, Communication, Teamwork, Order Processing, Cash Handling

ASSUMPTION: The emphasis during interviews is likely on interpersonal skills and practical abilities pertinent to the restaurant industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Pizza ovens and preparation equipment
• Telecommunication tools for order taking

ASSUMPTION: Employees should be comfortable with kitchen equipment and typical restaurant software systems, central to managing operations efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Employee growth and recognition
• Diversity and inclusion

Work Style:

• Team-oriented and collaborative
• Ability to work independently when required
• Capable of maintaining composure in fast-paced settings

Self-Assessment Questions:

• Can you handle a fast-paced and dynamic work environment?
• Do you enjoy working with diverse groups of people?
• Are you able to balance multiple tasks effectively?

ASSUMPTION: The cultural environment emphasizes teamwork, customer excellence, and adaptability, aligned with traditional service industry values.

⚠️ Potential Challenges

• Managing multiple customer needs simultaneously
• Adapting to variable work hours, including weekends
• Working under tight deadlines during peak hours
• Handling physical demands such as lifting and carrying products

ASSUMPTION: The primary challenges center on maintaining service quality and meeting personal physical demands, characteristic of an operational role in a busy restaurant setting.

📈 Similar Roles Comparison

• Comparatively more growth opportunities than typical customer service roles, due to franchising
• Requires more physical activity than office-based customer service roles
• Greater focus on teamwork and customer interaction than in-call center roles

ASSUMPTION: Opportunities for advancement and development in this role are particularly strong, though the physical and interaction-heavy nature may differ from typical customer service positions.

📝 Sample Projects

• Participation in store efficiency improvement workshops
• Involvement in new product launch promotions
• Execution of local community engagement events

ASSUMPTION: Projects may include tasks related to operational improvements and community relationships, fostering professional development and sales growth.

❓ Key Questions to Ask During Interview

• What are the most important skills for success in this role?
• Can you describe a typical career path for someone in this position?
• How does Domino's support staff development and career advancement?
• What are the biggest challenges faced by your team right now?
• How is performance evaluated for this position?

ASSUMPTION: Focused questions should address career development possibilities, role challenges, and evaluation criteria, helpful in determining fit and setting expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume focusing on customer service and teamwork experience
• Follow up after application submission
• Be ready for a potential interview within two weeks
• Review Domino's company culture and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.