Customer Service Rep(02658) - 2910 East Dupont Road,

📌 Core Information

🔹 Job Title: Customer Service Rep(02658) - 2910 East Dupont Road

🔹 Company: Domino's

🔹 Location: Fort Wayne, Indiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving customers by taking and processing orders
• Preparing and baking pizzas during high-demand hours
• Maintaining cleanliness and stocking ingredients
• Opportunities for career advancement within Domino's

ASSUMPTION: This role caters to both full-time and part-time candidates, offering flexible scheduling options to suit different lifestyles, such as students or those seeking supplementary income.

📋 Key Responsibilities

✅ Operate all necessary equipment safely and efficiently

✅ Stock ingredients from the delivery area to storage and workstations

✅ Prepare food products as required

✅ Receive and process customer orders via phone

✅ Take inventory and complete associated paperwork

✅ Ensure cleanliness of equipment and facility daily

ASSUMPTION: The responsibilities listed include tasks beyond immediate customer service, such as inventory management and equipment operation, which are crucial for holistic operational support.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred, not required

Experience: Prior experience in customer service is advantageous but not mandatory

Required Skills:

• Strong verbal and written communication skills
• Basic math skills for accurate cash handling
• Ability to work effectively in a team environment

Preferred Skills:

• Previous experience in food service or retail
• Problem-solving and multitasking capabilities

ASSUMPTION: A focus on interpersonal skills and basic math indicates the importance of customer interaction and cash handling, critical in a customer service role.

💰 Compensation & Benefits

Salary Range: Competitive hourly rate commensurate with experience; typically ranges from minimum wage to a higher hourly rate based on performance and position within the team

Benefits:

• Flexible work schedules
• Opportunities for advancement within the company
• In-store discounts and potentially other health benefits for full-time employees

Working Hours: Approximately 40 hours per week with flexibility for part-time schedules as required

ASSUMPTION: The job likely offers part-time and full-time positions with the possibility of performance-based incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and food delivery industry, highly competitive and customer-focused

Company Size: Over 10,001 employees, indicating a large, well-established company with diverse opportunities

Founded: 1960

Company Description:

• Part of a globally recognized brand specializing in pizza delivery
• Innovative company investing in technology for improved services
• Offers a dynamic workplace focused on growth and fun

Company Specialties:

• Pizza
• Digital ordering platforms
• Marketing and technology-driven services

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a leader in fast-food delivery, Domino's brand recognition provides employees with stability and growth prospects.

📊 Role Analysis

Career Level: Entry-level position suitable for beginner to intermediate experience levels

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: On-site employment with shifts covering various hours

Growth Opportunities:

• Promotion potential to supervisory roles
• Professional development through comprehensive training
• Pathway to franchise ownership for entrepreneurial employees

ASSUMPTION: The role serves as a stepping stone for ambitious employees seeking upward career trajectories within a fast-paced environment.

🌍 Location & Work Environment

Office Type: Frontline, customer-interacting position within a commercial restaurant setting

Office Location(s): 2910 East Dupont Road, Fort Wayne, Indiana

Geographic Context:

• Located in a suburban area with access to local transportation
• Part of a vibrant community with diverse client demographics
• Close proximity to educational institutions and recreational facilities

Work Schedule: Varies according to peak demand hours; flexibility is advantageous in accommodating different lifestyles

ASSUMPTION: The physical location within a community setting aids in cultivating regular customer relationships, important for customer service roles.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening interview
• On-site interview with store manager

Key Assessment Areas:

• Customer interaction and service skills
• Problem-solving under pressure
• Team collaboration abilities

Application Tips:

• Emphasize prior customer service experience, if available
• Demonstrate flexibility with work schedules
• Project enthusiasm for the brand and role

ATS Keywords: Customer Service, Communication Skills, Time Management, Cash Handling

ASSUMPTION: The application process prioritizes cultural fit and customer service skills, vital for maintaining Domino's service standards.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Pizza ovens and preparation equipment
• Basic computer and telephone systems for order taking

ASSUMPTION: Familiarity with such tools, even at an introductory level, enhances processing orders efficiently, contributing positively to service quality.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality customer service
• Embracing diversity and teamwork
• Focus on continuous improvement and innovation

Work Style:

• Fast-paced and adaptable to changing environments
• Collaboration-focused with a supportive team culture
• Goal-oriented with emphasis on meeting performance metrics

Self-Assessment Questions:

• Am I comfortable interacting with customers regularly?
• Can I adapt to fast-paced environments and multitask effectively?
• Do I aspire to grow within a dynamic and competitive industry?

ASSUMPTION: As an integral part of Domino's team culture, applicants should align with the company’s energetic and customer-focused values.

⚠️ Potential Challenges

• High-volume service periods requiring quick turnaround
• Maintaining quality and efficiency under pressure
• Adapting to changing schedules and work hours
• Handling diverse customer needs and feedback adeptly

ASSUMPTION: Being aware of these challenges helps candidates prepare mentally and develop strategies to thrive in a demanding yet rewarding role.

📈 Similar Roles Comparison

• Comparable positions may exist in other fast-food chains, offering similar growth paths
• Roles in retail-focused environments may share customer service tasks but lack food preparation elements
• Sales roles may emphasize interpersonal skills, aligning closely with core responsibilities here

ASSUMPTION: Examining similar roles offers job seekers clarity on the unique aspects of customer service within the fast-food industry, guiding career choices.

📝 Sample Projects

• Conducting a customer satisfaction survey and analyzing feedback
• Participating in in-store promotions or marketing drives
• Leading a team training session on a new product launch

ASSUMPTION: Engaging in such projects allows team members to contribute creatively to store operations, enhancing professional development.

❓ Key Questions to Ask During Interview

• What career progression opportunities are available for customer service representatives?
• How does Domino's support its employees in skill development?
• Can you describe a typical work schedule and the busiest periods?
• What qualities does Domino's look for in a successful team member?
• How does the company maintain its service quality during peak hours?

ASSUMPTION: Inquiring about these topics helps candidates gauge the company's focus on growth, support systems, and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Craft a cover letter detailing your interest in the role and company
• Research Domino's history and current market position
• Practice answering common customer service and job-specific interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.