Customer Service Rep(02740) - 403 E North Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(02740) - 403 E North Ave

🔹 Company: Domino's

🔹 Location: Lombard, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and providing high-quality customer service
• Assisting carry-out customers efficiently
• Engaging in pizza making and product preparations
• Maintaining cleanliness and hygiene standards

ASSUMPTION: This position focuses on in-store operations requiring direct customer interaction and basic food service tasks. The role necessitates a person who is detail-oriented and customer-focused.

📋 Key Responsibilities

✅ Answering phones and assisting customers with orders

✅ Managing carry-out transactions and customer engagements

✅ Preparing products including pizza making

✅ Maintaining cleanliness in the work environment

ASSUMPTION: Responsibilities include typical front-line service tasks in a fast-paced environment. Adaptability and efficiency are key.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role, preferably in the food service industry

Required Skills:

• Customer Service
• Phone Handling
• Product Preparation
• Pizza Making
• Cleaning

Preferred Skills:

• Experience in fast food or restaurant settings
• Bilingual abilities for enhanced customer communication

ASSUMPTION: This role requires foundational customer service skills with a preference for candidates with prior experience in similar environments.

💰 Compensation & Benefits

Salary Range: Not specified; typical for entry-level in the restaurant industry

Benefits:

• Employee discounts on meals
• Opportunities for shift flexibility
• Potential for promotion and growth

Working Hours: 40 hours per week, with potential variations based on store needs

ASSUMPTION: The compensation aligns with industry standards for similar roles; benefits may vary according to store policies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; known for rapid service and convenient dining options

Company Size: 10,001+ employees worldwide, offering substantial networking and growth opportunities

Founded: 1960; a pioneer in pizza delivery with a global presence

Company Description:

• World-renowned for its pizza delivery services
• Innovative with technology and menu offerings
• Team-oriented culture focused on customer satisfaction

Company Specialties:

• Pizza
• Sandwiches
• Digital and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is a customer-centric company with a commitment to innovative service and quality food.

📊 Role Analysis

Career Level: Entry-level; suitable for those starting in customer service or the food industry

Reporting Structure: Reports to store manager or shift lead

Work Arrangement: On-site; involves direct interaction with customers and team members

Growth Opportunities:

• Advancement to shift leader or management roles
• Skill development in customer service and food preparation
• Potential to transfer to other branches globally

ASSUMPTION: This role provides foundational experience with potential for career progression within Domino’s.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant environment

Office Location(s): 403 E North Ave, Lombard, Illinois, United States

Geographic Context:

• Suburban area with robust local community
• Proximity to Chicago offers additional customer base and commuting options
• Vibrant local dining scene

Work Schedule: Flexible shifts required; includes weekends and evenings

ASSUMPTION: Relies on teamwork and coordination, requiring flexibility and adaptability from employees.

💼 Interview & Application Insights

Typical Process:

• Online application via company website
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Communication ability
• Reliability and work ethic

Application Tips:

• Highlight any prior customer service experience
• Emphasize flexibility and teamwork abilities
• Be prepared to discuss availability for various shifts

ATS Keywords: Customer service, flexible scheduling, team player, adaptability

ASSUMPTION: The application process is straightforward, focusing on interpersonal skills and compatibility with company culture.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Telephone headset systems
• Equipment for food preparation

ASSUMPTION: Familiarity with basic food service technology will be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Integrity in operations
• Teamwork and collaboration

Work Style:

• Fast-paced
• Customer-centric
• Adaptable to dynamic situations

Self-Assessment Questions:

• Can you handle a fast-paced work environment?
• Are you comfortable interacting with diverse customers?
• How well do you adapt to changing priorities?

ASSUMPTION: The company thrives on a vibrant atmosphere driven by quality and customer satisfaction.

⚠️ Potential Challenges

• Adapting to high-pressure situations, especially during peak hours
• Managing multiple tasks simultaneously
• Maintaining customer satisfaction in a dynamic environment
• Balancing cleanliness standards while serving customers

ASSUMPTION: Potential challenges include maintaining composure and efficiency in a busy service setting.

📈 Similar Roles Comparison

• Other fast-food service roles with similar expectations
• Retail customer service positions requiring multitasking and interaction
• Food preparation and service roles in casual dining settings

ASSUMPTION: Comparable roles are often available in food retail and service industries.

📝 Sample Projects

• Supporting promotional events
• Enhancing store display and product presentation
• Collaborating on process improvements for customer service

ASSUMPTION: Projects likely involve store operations improvements and enhanced customer interactions.

❓ Key Questions to Ask During Interview

• How does Domino's support career advancement for frontline employees?
• What are the key challenges expected in this role?
• Can you describe the store's busiest times and seasons?
• How does your team handle high-pressure situations?
• What opportunities exist for skill development?

ASSUMPTION: Asking specific questions about growth and daily responsibilities will provide a comprehensive understanding of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experience
• Prepare for a phone screening to discuss your availability
• Attend an in-person interview at the designated store
• Follow-up promptly with a thank-you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.