Customer Service Rep(02778) - 308 W. Rollins Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(02778) - 308 W. Rollins Rd

🔹 Company: Domino's

🔹 Location: Round Lake Beach, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and handling orders efficiently.
• Preparing and serving food products at Domino's outlets.
• Maintaining clean and organized work environments.
• Stocking ingredients and managing inventory accurately.

ASSUMPTION: The job involves both direct customer service and back-end tasks such as preparation and stocking, which indicates a dynamic work environment suitable for candidates comfortable with multitasking.

📋 Key Responsibilities

✅ Take and process telephone orders.

✅ Operate all store equipment efficiently.

✅ Prepare and stock ingredients as per the schedule.

✅ Maintain cleanliness and complete paperwork related to inventory.

ASSUMPTION: Responsibilities are assumed to derive from standard customer service roles in the food industry, focusing on flexibility in tasks and team collaboration.

🎯 Required Qualifications

Education: Not specified but likely an emphasis on high school education due to the age requirement.

Experience: 0-2 years, implying training will be provided.

Required Skills:

• Strong communication skills.
• Basic math proficiency for cash handling.
• Ability to work in varying temperatures and conditions.

Preferred Skills:

• Previous customer service experience.
• Experience in fast-paced food service environments.

ASSUMPTION: The qualifications suggest entry-level accessibility, with a priority on soft skills and adaptability.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, these roles are compensated by hourly wages consistent with industry standards.

Benefits:

• Opportunity for advancement within the company.
• Potential for franchise ownership for career-oriented employees.
• Flexible scheduling to accommodate other commitments like school.

Working Hours: 40 hours per week, with part-time options likely available.

ASSUMPTION: Compensation may include potential bonuses based on performance, typical in retail and food service sectors.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on fast food and delivery.

Company Size: 10,001+ employees, offering vast growth and networking opportunities.

Founded: 1960

Company Description:

• A leader in pizza delivery with innovative technology applications.
• Focus on customer service and community presence.
• Encourages growth from entry-level to franchise ownership.

Company Specialties:

• Pizza
• Technology
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's large scale and specialty in pizza delivery provide a robust infrastructure for employee support and career advancement.

📊 Role Analysis

Career Level: Entry-level role with strong opportunities for progression.

Reporting Structure: Likely reports to store managers or team leads.

Work Arrangement: Primarily on-site, consistent with retail and service industry roles.

Growth Opportunities:

• Potential to advance to managerial roles.
• Succession to franchisee status for entrepreneurial candidates.
• Engagement with company-led training and development programs.

ASSUMPTION: The role’s structure is designed to facilitate personal growth and career development within Domino's, reflecting the company's investment in employee advancement.

🌍 Location & Work Environment

Office Type: Retail store setting with customer interaction.

Office Location(s): 308 W. Rollins Rd, Round Lake Beach, Illinois, United States

Geographic Context:

• Proximity to residential areas and local businesses.
• Accessible location with likely public transport connections.
• Benefits from active community engagement and customer base.

Work Schedule: Regular shifts with potential for flexible hours.

ASSUMPTION: The work environment requires teamwork in a bustling setting, offering a sociable atmosphere typical of retail and fast food service.

💼 Interview & Application Insights

Typical Process:

• Initial application review.
• Phone screening for basic skills assessment.
• In-person interview focusing on customer service and adaptability.

Key Assessment Areas:

• Customer service aptitude.
• Problem-solving skills.
• Ability to work under pressure.

Application Tips:

• Highlight relevant customer service experience.
• Demonstrate flexibility in scheduling availability.
• Show enthusiasm for career growth opportunities.

ATS Keywords: Customer service, food preparation, cash handling, teamwork, communication

ASSUMPTION: Expect standard customer service role assessments, focusing on the ability to adapt quickly and handle customer interactions effectively.

🛠️ Tools & Technologies

• Point-of-sale systems.
• Standard kitchen equipment (ovens, mixers).
• Inventory management software.

ASSUMPTION: Typical restaurant technology tools will be employed, focusing on efficiency and customer satisfaction functions.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach.
• Commitment to innovation.
• Supportive and inclusive environment.

Work Style:

• Fast-paced and dynamic.
• Team-oriented with collaborative goals.
• Flexible and responsive to customer needs.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with customers?
• Can I handle flexible task assignments?

ASSUMPTION: A comprehensive cultural fit is emphasized, encouraging candidates who thrive in dynamic, customer-focused settings.

⚠️ Potential Challenges

• Adapting to fluctuating customer demands.
• Maintaining high energy levels during peak hours.
• Ensuring attention to detail under pressure.
• Working with diverse team members and management.

ASSUMPTION: The role involves typical challenges found in fast food service, such as high-pressure situations and the need for adaptability.

📈 Similar Roles Comparison

• Similar to other fast-food industry customer service roles.
• Requires multitasking and customer interaction skills.
• Potential for growth is a significant advantage compared to smaller establishments.

ASSUMPTION: The role is comparable to other food service positions but offers unique growth potential due to Domino's global presence and franchise opportunities.

📝 Sample Projects

• Initiating a local store marketing event.
• Assisting in inventory audits to improve efficiency.
• Participating in customer service training workshops.

ASSUMPTION: Involvement in store-level projects allows employees to engage with community and internal processes, enhancing professional skills.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available within my role?
• How does this location manage customer service challenges?
• What is the typical career path for someone in my role?
• How are scheduling preferences handled to accommodate school commitments?
• What training programs are offered to support my professional development?

ASSUMPTION: Candidates should seek to understand growth opportunities and work environment dynamics; this aids in setting realistic career expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare references from past employment, if applicable.
• Be ready to discuss your customer service experience and handling of high-pressure situations.
• Ensure availability for an interview both in-person and virtually if needed.
• Follow up via email a week after applying for updates.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.