Customer Service Rep(02844) - 2922 N Main St

📌 Core Information

🔹 Job Title: Customer Service Rep (02844) - 2922 N Main St

🔹 Company: Domino's

🔹 Location: Rockford, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by processing orders both over the phone and in person
• Participating in making, baking, or taking pizzas during peak hours
• Maintaining cleanliness and safety within the store
• Contributing to a fun and dynamic work environment

ASSUMPTION: The job overview assumes a typical customer service role within a fast-paced restaurant environment, emphasizing flexibility and the opportunity for career growth due to Domino's fast-paced expansion.

📋 Key Responsibilities

✅ Answer phone calls and process customer orders efficiently.

✅ Prepare food products and ensure quality standards are met.

✅ Maintain store cleanliness on a daily basis.

✅ Operate equipment and supervise stock management efficiently.

✅ Handle cash transactions and ensure accurate change.

ASSUMPTION: Domino's emphasizes teamwork and high customer interaction, suggesting the need for strong customer service focus and ability to thrive in busy environments.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred (not explicitly stated, assumed based on industry norms)

Experience: Previous customer service or retail experience is beneficial but not explicitly required.

Required Skills:

• Excellent communication and interpersonal skills
• Basic math skills for handling cash and making change
• Ability to work efficiently in a team environment

Preferred Skills:

• Previous experience in a similar fast-paced environment
• Ability to multitask and handle stressful situations effectively

ASSUMPTION: Based on the nature of the role, entry-level positions typically demand strong customer interaction skills and the ability to perform basic numerical operations.

💰 Compensation & Benefits

Salary Range: Competitive hourly wage (actual rates to be confirmed directly with employer)

Benefits:

• Flexible work hours
• Opportunities for career advancement within the company
• Fun and supportive work environment

Working Hours: 40 hours per week with flexible scheduling options

ASSUMPTION: Benefits are typical for part-time retail roles but are dependent on location and specific franchise operations.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery and customer service innovation

Company Size: Over 10,001 employees, indicating both global reach and significant internal career opportunities

Founded: 1960, with a long-standing reputation in the restaurant industry

Company Description:

• One of the world's leading pizza delivery chains
• Dedicated to innovation, such as voice-ordering apps
• Comprising approximately 17,100 stores worldwide

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and franchise management

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: This emphasizes Domino's focus on maintaining a fun, team-oriented culture, supported by their reputation for technological innovation and customer-centric service.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting or continuing in customer service

Reporting Structure: Reports to store manager or shift lead

Work Arrangement: On-site at the Rockford location

Growth Opportunities:

• Potential to advance to shift supervisor or store manager positions
• Opportunities to transition to roles in operations or management
• Franchise ownership for long-term career paths

ASSUMPTION: Domino's is known for promoting from within, thereby offering various paths for career growth depending on individual performance and dedication.

🌍 Location & Work Environment

Office Type: On-site work at a retail pizza outlet

Office Location(s): 2922 N Main St, Rockford, Illinois, United States

Geographic Context:

• Located in Rockford, Illinois, a metropolitan area with diverse dining options
• Accessible location within a vibrant community
• Varied weather throughout the year, important to note for commute and working conditions

Work Schedule: Flexible scheduling with both part-time and full-time opportunities

ASSUMPTION: Based on typical retail and restaurant environments, the location provides ample local amenities and is a part of a connected and supportive community.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the careers website
• Initial phone screening to assess basic fit and availability
• In-person interview with store management

Key Assessment Areas:

• Customer service skills and experience
• Problem-solving abilities in fast-paced environments
• Flexibility and teamwork capabilities

Application Tips:

• Highlight any previous experience in customer service roles
• Emphasize adaptability and ability to work under pressure
• Prepare to discuss scenarios where you delivered excellent customer service

ATS Keywords: Customer Service, Communication, Teamwork, Adaptability, Time Management

ASSUMPTION: Typical for entry-level service roles, interviews focus on customer-facing skills and alignment with Domino's customer service values.

🛠️ Tools & Technologies

• Pizza preparation and baking equipment
• Point of Sale (POS) systems
• Telephone communication systems

ASSUMPTION: Familiarity with basic kitchen equipment and POS systems is essential, consistent with typical fast-food operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and quality
• Innovation in service and product delivery
• Teamwork and community engagement

Work Style:

• Fast-paced and dynamic work environment
• Collaborative and supportive team structure
• Focus on personal responsibility and proactive service

Self-Assessment Questions:

• Can I handle dynamic and changing shift schedules?
• Am I able to maintain composure and professionalism during busy periods?
• Do I value teamwork and high levels of customer interaction?

ASSUMPTION: Domino's fosters a fun yet disciplined culture focused on delivering top-tier service, suggesting a work environment supportive of both personal and team growth.

⚠️ Potential Challenges

• Navigating busy service periods with poise
• Balancing multiple tasks and responsibilities simultaneously
• Maintaining consistent quality under physical demands
• Adapting to temperature variations and physical movement requirements

ASSUMPTION: These challenges derive from the high-energy and physically active nature required in restaurant service roles.

📈 Similar Roles Comparison

• Similar customer service roles in fast-food chains
• Retail sales associate positions with customer interaction
• Entry-level hospitality positions focusing on customer engagement

ASSUMPTION: Roles are compared based on shared responsibilities in customer service, fast-paced environments, and teamwork focus.

📝 Sample Projects

• Organizing store inventory for improved efficiency
• Assisting in promotional events to boost sales
• Improving team coordination during peak hours

ASSUMPTION: Assumes team involvement in projects that drive both internal processes and customer satisfaction enhancements.

❓ Key Questions to Ask During Interview

• What opportunities for advancement exist within this location?
• How does the team handle peak traffic times effectively?
• What training programs are available for new hires?
• How is employee performance supported and evaluated?
• What are some of the key cultural values that drive your team dynamic?

ASSUMPTION: These questions are designed to reveal insights into career growth potential, team dynamics, and support structures within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant skills and experience
• Consider your availability and how it fits with the store's operational hours
• Practice responses to possible customer service scenarios
• Follow up with the store for interview scheduling if needed

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.