Customer Service Rep(02878) - 4608 W Fullerton Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (02878)

🔹 Company: Domino's

🔹 Location: Chicago, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service and managing orders efficiently.
• Operating essential equipment and maintaining store cleanliness.
• Handling inventory and stock management tasks.
• Participating actively in training sessions to improve skills.

ASSUMPTION: The job requires providing exceptional service and supporting the team in various back-office tasks, based on a dynamic and interactive role described. This assumption is due to the omission of detailed operational tasks but inferred from the role's necessary skills and tools.

📋 Key Responsibilities

✅ Take and process telephone and in-person orders accurately.

✅ Prepare food products including pizza dough and sauce.

✅ Maintain cleanliness and hygiene standards within the store.

✅ Operate store equipment safely and efficiently.

✅ Stock and organize ingredients and supplies.

✅ Complete inventory and associated paperwork regularly.

ASSUMPTION: The responsibilities involve a comprehensive blend of customer interaction and operational duties, inferred from typical duties of similar roles in the industry.

🎯 Required Qualifications

Education: Must be at least 16 years old.

Experience: 0-2 years in a customer service role preferred, not mandatory.

Required Skills:

• Strong communication abilities.
• Basic math skills for cash handling.
• Time management and organizational skills.

Preferred Skills:

• Experience in food preparation and inventory management.
• Adaptability in a fast-paced environment.

ASSUMPTION: The job may benefit from a high school diploma or equivalent, inferred from the age requirement, and industry standards for entry-level positions.

💰 Compensation & Benefits

Salary Range: Not specified; industry average for similar roles is advised to be between $9-$15 per hour.

Benefits:

• Flexible working schedules.
• Opportunities for advancement.
• On-the-job training.

Working Hours: Approximately 40 hours per week with potential flexibility depending on operational needs.

ASSUMPTION: Compensation includes standard hourly pay plus the possibility of tips and overtime, common in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery and food services globally.

Company Size: 10,001+ employees; large-scale operations offer stability and potential for career growth.

Founded: 1960

Company Description:

• Globally recognized brand with a strong franchise network.
• Pioneers in technology-enhanced customer services, like voice-ordering apps.
• Commitment to quality and customer satisfaction.

Company Specialties:

• Pizza and sandwich preparation and delivery.
• Innovative marketing and technology solutions.
• Robust digital platforms and data analytics.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values diversity and innovation, inferred from its large-scale operations and investment in new technologies.

📊 Role Analysis

Career Level: Entry-level, ideal for those beginning their career in the service industry.

Reporting Structure: Reports to the store manager or team lead, typical in hierarchical retail structures.

Work Arrangement: Full-time, on-site with scheduled shifts.

Growth Opportunities:

• Move from a customer service role to shift manager.
• Potential to own a franchise in the long term.
• Gain skills that are transferable to other roles within the company.

ASSUMPTION: Growth is encouraged within the company, as suggested by the emphasis on advancement in the job description.

🌍 Location & Work Environment

Office Type: Retail store environment with both customer-facing and back-of-house operations.

Office Location(s): 4608 W Fullerton Ave, Chicago, IL

Geographic Context:

• Located in a busy urban area, accessible by public transport.
• Dynamic surroundings with a mix of residential and commercial areas.
• Exposure to a diverse clientele offering varied work experiences.

Work Schedule: Flexible shifts including day, night, and weekend availability.

ASSUMPTION: The work environment is dynamic and may require adaptability to different shifts, inferred from the operational nature of the restaurant industry.

💼 Interview & Application Insights

Typical Process:

• Online job application through the company website.
• Initial phone screening by a recruiter.
• In-person interview with the store manager.

Key Assessment Areas:

• Communication and interpersonal skills.
• Problem-solving ability and adaptability.
• Customer service experience and enthusiasm.

Application Tips:

• Highlight previous customer service experience.
• Emphasize flexibility in working hours and team collaboration.
• Be prepared to demonstrate basic math skills.

ATS Keywords: Customer Service, Communication Skills, Teamwork, Time Management

ASSUMPTION: The application and interview process is designed to assess suitability for a fast-paced retail environment, inferred from standard hiring practices in customer service roles.

🛠️ Tools & Technologies

• Computer systems for order entry.
• Telephones for communication with customers.
• Basic kitchen equipment for food preparation.

ASSUMPTION: Employees will handle various tools daily to fulfill their roles, typical of customer service positions in a restaurant setting.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction.
• Emphasis on teamwork and collaboration.
• Encouragement for growth and development.

Work Style:

• Fast-paced and high-energy environment.
• Collaboration with team members and managers.
• Customer-focused, requiring a positive attitude.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy engaging with customers and solving their queries?
• Can I manage multiple tasks simultaneously while maintaining quality?

ASSUMPTION: The culture at Domino's is high-energy with a focus on teamwork, evident from their emphasis on diversity and advancement.

⚠️ Potential Challenges

• Managing a high volume of orders during peak hours.
• Adapting to varied work schedules, including nights and weekends.
• Navigating the physical demands of food preparation and stocking.
• Ensuring high-quality service under pressure.

ASSUMPTION: Challenges are typical of the customer-facing role in a fast-food environment, where high standards must be maintained at all times.

📈 Similar Roles Comparison

• Similar positions in other fast-food chains may offer comparable responsibilities, but different corporate cultures.
• Roles in other retail environments might focus more on sales rather than food preparation.
• Other customer service roles may provide different advancement pathways.

ASSUMPTION: Similar roles in the industry provide valuable insights into differing company cultures and growth opportunities, as inferred from industry norms.

📝 Sample Projects

• Improving order accuracy by streamlining the process with supervisors.
• Participating in store promotions to boost customer engagement.
• Assisting in training new hires for smooth onboarding.

ASSUMPTION: Sample projects reflect common tasks aimed at enhancing service quality and operational efficiency in the restaurant industry.

❓ Key Questions to Ask During Interview

• What are typical career advancement opportunities within Domino's?
• How does Domino’s support ongoing training and development?
• What is the team structure like in this store?
• How does this role contribute to the overall customer experience at Domino's?
• What are the expectations for weekend and holiday work?

ASSUMPTION: These questions are designed to provide applicants with insights into growth, company culture, and expectations, which are critical for long-term fit and success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the official Domino's careers page.
• Prepare for potential telephone screenings by focusing on your communication skills.
• Demonstrate your understanding of customer service roles during interviews.
• Be ready to discuss your schedule flexibility and willingness to perform varying tasks.
• Request feedback after the interview to improve future applications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.