Customer Service Rep(02942) 323 W Irving Park Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(02942) 323 W Irving Park Rd

🔹 Company: Domino's

🔹 Location: Wood Dale, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service in-store and over the phone
• Flexibly working schedules that suit personal commitments
• Opportunity for career advancement within Domino’s
• Engagement with a fun and fast-paced team-centric environment

ASSUMPTION: This job involves interacting with customers primarily during peak times (lunch and dinner) and adjusting to a variety of shifts, considering it emphasizes schedule flexibility and teamwork.

📋 Key Responsibilities

✅ Assist customers with orders both in-store and over the phone

✅ Prepare menu items and manage order processing

✅ Maintain store cleanliness and ensure organized operation

✅ Manage cash transactions and provide accurate change

ASSUMPTION: Responsibilities include maximizing customer satisfaction through effective communication and problem-solving, given the representation of critical skills required.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience, preferably in a customer service environment

Required Skills:

• Customer service and communication skills
• Basic math skills, including cash handling
• Adaptability and teamwork orientation

Preferred Skills:

• Prior experience in a food service environment
• Proficiency in computer skills for order processing

ASSUMPTION: The job may prefer candidates with previous food industry experience to ensure quick adaptation to the role's demands.

💰 Compensation & Benefits

Salary Range: Not specified; industry trend suggests entry-level compensation aligned with local minimum wage

Benefits:

• Potential for career growth within Domino’s
• Flexible working hours
• Opportunities for additional income through tips

Working Hours: Up to 40 hours weekly with shift flexibility

ASSUMPTION: Compensation involves a combination of base pay and potential additional earnings from tips due to customer interaction.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and carryout

Company Size: Over 10,000 employees, providing stability and diverse career paths

Founded: 1960, known for innovation in food service and digital ordering

Company Description:

• Global presence with a strong emphasis on technology in food service
• Focus on franchise growth and operational excellence
• Commitment to delivering high-quality food and service

Company Specialties:

• Pizza and sandwiches
• Technology and digital innovation
• Marketing and franchise operations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's culture emphasizes innovation and technology as part of its growth strategy, particularly through its franchise model.

📊 Role Analysis

Career Level: Entry-level, ideal for new job seekers or those looking to transition into customer service

Reporting Structure: Reporting typically to the store manager or assistant manager

Work Arrangement: On-site, requiring physical presence to interact with customers and perform duties

Growth Opportunities:

• Development into supervisory roles
• Potential path to franchise ownership
• Opportunities for corporate roles at Domino’s headquarters

ASSUMPTION: The role is positioned as an entry point for those interested in advancing within the food service industry, given Domino’s focus on internal growth.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): 323 W Irving Park Rd, Wood Dale, Illinois, USA

Geographic Context:

• Located in a suburban area with moderate commute times
• Access to public transport and main roads
• Proximity to local schools and community services

Work Schedule: Includes evenings and weekends, based on peak business hours

ASSUMPTION: The suburban location provides easy access for local applicants and scheduling flexibility caters to diverse lifestyle needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission through Domino’s careers portal
• Initial phone screening by HR
• In-store interview with store manager

Key Assessment Areas:

• Customer service attitude and skills
• Problem-solving capabilities
• Flexibility and adaptability

Application Tips:

• Highlight customer service experience and teamwork
• Emphasize availability for a variety of shifts
• Showcase any food service or retail experience

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Time Management

ASSUMPTION: The interview process likely evaluates multi-tasking abilities and interpersonal skills crucial for the role through practical scenarios.

🛠️ Tools & Technologies

• Pizza cutters and kitchen equipment
• Computer and POS systems for order processing
• Telecommunication tools for customer interaction

ASSUMPTION: Familiarity with basic electronic and kitchen equipment will enhance operational efficiency, given the hands-on nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and adaptation in technology and operations
• Diversity and team collaboration

Work Style:

• Fast-paced and dynamic work environment
• High-energy, supportive team collaboration
• Hands-on and customer-focused approach

Self-Assessment Questions:

• Am I comfortable working during peak business hours?
• Do I have the skills to effectively communicate with a wide range of customers?
• Am I adaptable to a rapid-paced work environment?

ASSUMPTION: Candidates who thrive in lively, customer-centric environments where teamwork is essential are likely to excel.

⚠️ Potential Challenges

• Handling high volumes of customer orders simultaneously
• Adapting to sudden changes in shift schedules
• Maintaining productivity during non-peak hours
• Working in varying temperature conditions

ASSUMPTION: The physically demanding elements and customer-focused responsibilities assume a need for resilience and stamina.

📈 Similar Roles Comparison

• Comparison with retail cashiers focusing more on point-of-sale duties
• Food crew roles that combine cooking with cashier duties
• Customer service roles in similar fast-food franchises

ASSUMPTION: Similar roles may have differing focuses on either customer interaction or food preparation, which can tailor the job environment to personal preferences.

📝 Sample Projects

• Organizing promotional events for new menu launches
• Managing inventory during peak seasons
• Participating in team-led quality improvement initiatives

ASSUMPTION: Projects might revolve around operational improvements and customer engagement, aligning with career progression goals.

❓ Key Questions to Ask During Interview

• What training programs are available to new employees?
• How does Domino’s support career development within the company?
• What are the shift patterns and scheduling policies?
• How does the company measure success for a customer service rep?
• What opportunities are there for advancement?

ASSUMPTION: These questions will help candidates gauge the company's commitment to employee development and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial screening call by HR
• Attend an interview with the store manager
• Demonstrate how your skills align with the role during the interview
• Follow up with a thank-you note to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.