Customer Service Rep(03058) - 201 SUPERIOR AVE

📌 Core Information

🔹 Job Title: Customer Service Representative (03058) - 201 SUPERIOR AVE

🔹 Company: Domino's

🔹 Location: Bogalusa, Louisiana, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by answering phones.
• Greeting customers as they arrive.
• Taking and processing orders using a computer system.
• Having flexible working hours to accommodate personal schedules.

ASSUMPTION: The role involves direct interaction with customers and requires good communication skills. As there is no mention of specific product knowledge, it is assumed training will be provided.

📋 Key Responsibilities

✅ Answer customer inquiries over the phone.

✅ Greet walk-in customers and assist them as needed.

✅ Accurately take customer orders using computer-based systems.

ASSUMPTION: As the responsibilities seem straightforward, additional tasks such as assisting with general store operations may be included but are not specified.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level position suitable for those with 0-2 years of experience.

Required Skills:

• Customer service skills
• Phone handling abilities
• Basic computer skills

Preferred Skills:

• Previous experience in a customer service role
• Familiarity with point-of-sale systems

ASSUMPTION: As no educational qualifier is mentioned, it is likely that a high school diploma or equivalent is sufficient for this role.

💰 Compensation & Benefits

Salary Range: Not specified, likely aligns with industry standards for entry-level positions in customer service.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week with the availability of flexible hours.

ASSUMPTION: Benefits package may include company-standard offerings such as health insurance or PTO, although not explicitly stated.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and innovative food service solutions.

Company Size: 10,001+ employees, suggesting a large support network and multiple career paths.

Founded: 1960, indicating a well-established presence in the market.

Company Description:

• Domino's is a leading global brand with presence in over 90 markets.
• Innovative in technology with various apps for ordering.
• Focus on growth and being the best pizza company worldwide.

Company Specialties:

• Pizza and sandwiches
• Marketing and technology
• Digital advancement and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The cultural environment at Domino's encourages innovation and community-focused service, ideal for candidates looking for a dynamic work environment.

📊 Role Analysis

Career Level: Entry-level, making it suitable for recent graduates or those returning to the workforce.

Reporting Structure: Typically reports to a shift manager or store manager.

Work Arrangement: 100% on-site, requiring physical presence at the store.

Growth Opportunities:

• Advancement to supervisory roles
• Cross-training in different store areas
• Potential to expand into corporate or management positions

ASSUMPTION: The role offers pathways to develop skills that are valued in hospitality and retail industries.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Located at 201 Superior Ave, Bogalusa, LA

Geographic Context:

• Bogalusa is a smaller community, offering a close-knit environment.
• Located in Washington Parish, known for its natural beauty and community events.
• Access to local amenities and small-town comforts.

Work Schedule: Variable schedule with the possibility of evening and weekend shifts.

ASSUMPTION: Being in a small community, the work environment may promote strong team connections and localized customer relationships.

💼 Interview & Application Insights

Typical Process:

• Submit an online application via the company's career portal.
• Screening call with hiring personnel.
• In-person interview at the store location.

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Ability to handle multiple tasks efficiently

Application Tips:

• Emphasize experience in customer service roles.
• Showcase any experience with digital or point-of-sale systems.
• Highlight flexibility with work hours.

ATS Keywords: Customer service representative, order taking, phone handling, retail, flexible hours

ASSUMPTION: Preparation for interviews should include examples of past customer interactions and how flexibility has been an asset in previous roles.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• CRM (Customer Relationship Management) software
• Standard office communication tools

ASSUMPTION: Training on specific store technology will be provided, given its specialized nature.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Innovation in technology and processes
• Teamwork and community support

Work Style:

• Hands-on and engaging
• Customer-focused and team-oriented
• Adaptable and flexible

Self-Assessment Questions:

• Are you comfortable interacting with customers regularly?
• Can you adapt to a fast-paced retail environment?
• Do you have the flexibility to accommodate variable shifts?

ASSUMPTION: Candidates should enjoy working in an interactive and dynamic environment, valuing teamwork and innovation.

⚠️ Potential Challenges

• Dealing with high customer volume during peak hours
• Balancing multiple customer interactions simultaneously
• Adapting to new technology tools as implemented
• Maintaining composure under stress in a busy setting

ASSUMPTION: Effective stress management and multitasking capabilities will be essential, especially during peak operation times.

📈 Similar Roles Comparison

• Similar positions in other fast-food or retail environments
• Roles with grocery store chains focusing on customer-facing tasks
• Jobs in call centers handling order processing and customer inquiries

ASSUMPTION: The skills gained in this role are transferable to various sectors within retail and service industries, offering broader career mobility.

📝 Sample Projects

• Assisting in the launch of a new point-of-sale system.
• Projecting a positive company image during local community events.
• Participating in promotional campaigns to boost store traffic.

ASSUMPTION: Projects may vary based on store-specific initiatives or corporate-led campaigns.

❓ Key Questions to Ask During Interview

• What are the busiest times at the store, and how are they managed?
• How does Domino's support career growth for its customer service representatives?
• What kind of training is provided for new technology implementations?
• How regularly are performance reviews conducted?
• How does the team ensure high-quality customer service?

ASSUMPTION: These questions will inform candidates about the day-to-day and growth trajectory within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience.
• Prepare for a possible phone interview by practicing responses to common questions.
• Dress appropriately for an in-person interview focusing on professionalism.
• Follow up post-interview to express continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.