Customer Service Rep(03082) - 53 Winn St

📌 Core Information

🔹 Job Title: Customer Service Representative (03082) - 53 Winn St

🔹 Company: Domino's

🔹 Location: Burlington, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to Domino's customers
• Engaging with customers during busy hours
• Opportunities for career growth within the company
• Flexible hours suitable for students or those seeking a second job

ASSUMPTION: The description emphasizes flexibility and growth within the company, suggesting that candidates will have options for career progression and work-life balance.

📋 Key Responsibilities

✅ Engage with customers and provide excellent service during busy hours.

✅ Opportunities for growth within the Domino's corporate structure.

✅ Potential to move into management roles for interested individuals.

ASSUMPTION: It's assumed that customer interaction and service excellence are central to the role, which requires strong communication and interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience is sufficient

Required Skills:

• Customer Service
• People Skills
• Communication

Preferred Skills:

• Teamwork
• Time Management

ASSUMPTION: Although specific education is not stated, having prior experience or education in customer service may be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified (typical industry pay for customer service ranges from $10-$15/hour based on location and experience)

Benefits:

• Flexible working hours
• Opportunities for advancement
• Potential employee discounts

Working Hours: 40 hours per week with potential part-time options

ASSUMPTION: Without specific benefits listed, the assumptions rely on standard industry practices and part-time flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - part of a competitive and fast-paced environment focusing on customer service excellence

Company Size: Over 10,001 employees, indicating a vast network and numerous opportunities for advancement

Founded: 1960

Company Description:

• One of the world’s top public restaurant brands
• Innovative and fun workplace with a focus on team-driven achievements
• Dedicated to continuous improvement and customer satisfaction

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Marketing and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The large size and global presence of the company suggest many possible career paths and a dynamic work culture.

📊 Role Analysis

Career Level: Entry-level position, suitable for those starting their career in customer service

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site at the Burlington, MA location

Growth Opportunities:

• Promotion to supervisory roles
• Developing skills relevant to management positions
• Pathway to becoming a franchise owner

ASSUMPTION: The emphasis on growth suggests this role will provide foundational experience advantageous for future promotions.

🌍 Location & Work Environment

Office Type: Retail environment in a fast-food setting

Office Location(s): 53 Winn St, Burlington, Massachusetts

Geographic Context:

• Located in a suburban area with access to local community amenities
• Proximity to main commuter routes
• Part of a vibrant local economy

Work Schedule: Flexible, catering to part-time or full-time commitments

ASSUMPTION: The location offers convenience for those living in or near Burlington, indicating potential local hiring incentives.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone or in-person interview with hiring manager
• Assessment of customer service and problem-solving skills

Key Assessment Areas:

• Communication skills
• Customer interaction experience
• Ability to handle busy customer service environments

Application Tips:

• Highlight customer service experience in your resume
• Prepare to demonstrate problem-solving capabilities
• Practice answering situational interview questions

ATS Keywords: Customer Service, Teamwork, Communication, Problem Solving

ASSUMPTION: The hiring process will emphasize interpersonal skills and past customer service experience due to the nature of the role.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Customer Relationship Management (CRM) Tools
• Internal Communication Platforms

ASSUMPTION: Familiarity with basic retail software systems is assumed, typically required in fast-food service roles.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and energetic
• Customer-focused approach
• Collaborative and team-dependent

Self-Assessment Questions:

• Do you thrive in fast-paced environments?
• Can you effectively communicate with diverse customers?
• Are you looking for opportunities to advance in your career?

ASSUMPTION: A strong fit for candidates who are personable, adaptable, and seek teamwork-centered environments.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Balancing multiple tasks simultaneously
• Managing customer expectations effectively
• Physical demands of standing for long periods

ASSUMPTION: The challenges typical of customer service roles are assumed, especially during peak meal times.

📈 Similar Roles Comparison

• Similar roles in the restaurant industry may offer less upward mobility
• The flexibility at Domino’s may be greater compared to smaller chains
• Opportunities for franchise ownership are unique to established brands like Domino’s

ASSUMPTION: Larger companies often provide more structured career paths and incentives compared to smaller competitors.

📝 Sample Projects

• Implementing a customer feedback system
• Developing a promotional campaign for new menu items
• Streamlining the order-taking process to improve efficiency

ASSUMPTION: Projects are typically focused on enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What are typical career paths for representatives who excel in this role?
• How does the company support continuous professional development?
• What does a typical day look like for this position?
• What are the primary goals for your customer service team?
• How is success measured in this role?

ASSUMPTION: These questions are tailored to understand growth opportunities, expectations, and company culture in detail.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for potential interview questions based on your experience and skills
• Research Domino's learning and career development programs
• Follow up with a thank you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.