Customer Service Rep(03188) -790 Liberty St

📌 Core Information

🔹 Job Title: Customer Service Rep(03188) -790 Liberty St

🔹 Company: Domino's

🔹 Location: Springfield, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Part-time and full-time positions available
• Schedule flexibility to accommodate school or another job
• Must be available to work nights and weekends
• Potential career advancement to franchise ownership

ASSUMPTION: Language in the listing suggests Domino's may provide training and development opportunities for career growth, given that 90% of franchisees began as pizza makers.

📋 Key Responsibilities

✅ Prepare pizzas according to Domino's specifications

✅ Provide excellent customer service

✅ Maintain cleanliness and organization of the work area

✅ Work collaboratively with team members

ASSUMPTION: Responsibilities likely include opening/closing duties and cash handling, though not explicitly mentioned.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Entry-level; no prior experience required

Required Skills:

• Customer Service
• Flexibility
• Teamwork
• Time Management

Preferred Skills:

• Experience in food service or retail
• Ability to work in a fast-paced environment

ASSUMPTION: Degrees or certifications may not be mandatory due to the entry-level nature of the position. Skills related to customer interaction are prioritized.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive hourly wage typical for entry-level food service roles in the region

Benefits:

• Flexible scheduling
• Career advancement opportunities
• Employee discounts

Working Hours: Up to 40 hours per week, with nights and weekend shifts required

ASSUMPTION: Benefits such as health insurance, retirement plans, and educational assistance might be available for full-time employees, typical of larger companies like Domino's.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza and quick-service delivery

Company Size: Over 10,001 employees, indicating a large support network and resources

Founded: 1960 with a strong history of innovation in the food service industry

Company Description:

• Globally recognized brand with a focus on customer satisfaction and innovation
• Offers diverse career paths from entry-level to franchise ownership
• Emphasizes teamwork and continuous improvement

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company values innovation and employee development, providing ample training resources.

📊 Role Analysis

Career Level: Entry-level position with potential for advancement to management or franchise ownership

Reporting Structure: Likely reports to store manager or shift leader

Work Arrangement: Fully on-site, reflecting the customer-facing nature of the role

Growth Opportunities:

• Potential to advance to managerial positions
• Opportunities to learn business operations and management
• Possibility of becoming a franchise owner

ASSUMPTION: The role is designed to provide foundational skills for employees interested in long-term careers with Domino's.

🌍 Location & Work Environment

Office Type: Storefront, requiring direct interaction with customers

Office Location(s): Springfield, Massachusetts

Geographic Context:

• Located in a busy commercial area on Liberty Street
• Accessibility to transportation and community resources
• Serves a diverse customer base within the Springfield area

Work Schedule: Requires flexibility; night and weekend shifts are common

ASSUMPTION: Store environment is likely fast-paced, emphasizing efficiency and customer satisfaction.

💼 Interview & Application Insights

Typical Process:

• Application submission via company website
• Phone or in-person interview with hiring manager
• On-site job assessment or trial shift

Key Assessment Areas:

• Customer service skills
• Ability to work in a team
• Problem-solving abilities

Application Tips:

• Highlight customer service experience on your resume
• Emphasize availability during peak hours in your application
• Prepare to discuss how you handle fast-paced work environments

ATS Keywords: Customer Service, Pizza Making, Flexibility, Teamwork, Time Management

ASSUMPTION: The application process may include a practical assessment, given the hands-on nature of the job.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Online ordering management systems
• Food preparation equipment

ASSUMPTION: Training on specific Domino's systems likely provided during onboarding.

👔 Cultural Fit Considerations

Company Values:

• Innovation in customer service and technology
• Commitment to staff development and success
• Focus on quality and efficiency

Work Style:

• Adaptability to varying work demands and busy periods
• Collaborative team-oriented approach
• Customer-centric mindset

Self-Assessment Questions:

• How do you handle high-pressure situations?
• Are you comfortable working at night and during weekends?
• What motivates you to provide excellent customer service?

ASSUMPTION: Cultural fit is likely evaluated on alignment with the company's fast-paced, customer-focused environment.

⚠️ Potential Challenges

• Maintaining high service standards during peak hours
• Balancing work with other commitments if applicable
• Adapting to a dynamic workplace environment
• Meeting deadlines in a fast-paced setting

ASSUMPTION: Challenges will include both physical demands and maintaining a customer-focused attitude under pressure.

📈 Similar Roles Comparison

• Similar roles in other quick-service restaurants may not offer same franchise growth potential
• Job scope comparable with entry-level positions in retail for customer interaction focus
• Compensation may vary slightly based on location and employer

ASSUMPTION: Similar roles may lack Domino's distinct path to franchise ownership.

📝 Sample Projects

• Rotational duties in food preparation and cleaning
• Assisting in promotional events and marketing activities
• Deployment in cross-functional team projects to improve service delivery

ASSUMPTION: Projects might emphasize teamwork and operational improvement experiences.

❓ Key Questions to Ask During Interview

• What are the advancement opportunities available for entry-level employees?
• How does Domino's support employees interested in career growth?
• What are the key performance indicators for this role?
• Can you describe the team’s dynamic and daily operation challenges?
• What is the training structure for new hires?

ASSUMPTION: Queries focused on growth and team dynamics might appeal to hiring managers.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for potential online or in-person interviews
• Consider potential trial shifts to demonstrate skills
• Follow up with the hiring team after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.