Customer Service Rep(03194) - 1085 N. Montello St

📌 Core Information

🔹 Job Title: Customer Service Rep(03194) - 1085 N. Montello St

🔹 Company: Domino's

🔹 Location: Brockton, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting store operations, focusing on customer interactions and service delivery
• Preparing pizza and other menu items to ensure timely service
• Maintaining cleanliness and organization within the store to meet quality standards
• Operating equipment and handling inventory effectively

ASSUMPTION: This position is designed for individuals seeking flexible work hours, potentially beneficial for students or those requiring a part-time schedule. This is inferred from the casual tone and emphasis on work schedule flexibility in the description.

📋 Key Responsibilities

✅ Operate all necessary equipment safely and efficiently

✅ Stock ingredients and manage supplies from delivery to store storage

✅ Prepare food products and process telephone orders accurately

✅ Conduct inventory checks and maintain detailed paperwork

✅ Clean equipment and maintain the facility daily

ASSUMPTION: Responsibilities imply a focus on multitasking and adaptability, essential traits in fast-paced environments like Domino's.

🎯 Required Qualifications

Education: No specific educational requirements are mentioned, other than age (16+).

Experience: 0-2 years of experience is acceptable.

Required Skills:

• Basic math skills including counting and handling cash accurately
• Effective verbal and written communication skills
• Basic computer skills necessary for order processing

Preferred Skills:

• Previous customer service experience
• Experience in food preparation or similar roles

ASSUMPTION: The role likely welcomes both entry-level candidates and those with minimal related experience, based on the wide range of experience levels accepted.

💰 Compensation & Benefits

Salary Range: Not specified, likely consistent with industry standards for entry-level customer service positions.

Benefits:

• Flexible scheduling options
• Opportunities for career advancement within the company
• Training and development initiatives

Working Hours: Typically 40 hours per week, with potential for part-time schedules based on employee needs.

ASSUMPTION: Given the flexible scheduling, it is assumed the role may include evening and weekend shifts to align with peak business hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focused on pizza delivery and related services.

Company Size: 10,001+ employees, indicating a large-scale operation with robust support and infrastructure.

Founded: 1960

Company Description:

• Known for pioneering technology in food delivery, including voice-ordering apps.
• Offers global accessibility with over 17,100 stores in 90+ markets.
• Values innovation and aims to enhance the customer experience consistently.

Company Specialties:

• Pizza
• Marketing and Technology
• Data Analytics and Digital Strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a leader in the restaurant industry, Domino's likely prioritizes employee growth and customer satisfaction as outlined in their mission and available opportunities.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals beginning their careers or exploring jobs in customer service.

Reporting Structure: Likely reporting to store managers or shift leaders.

Work Arrangement: On-site with potential for variable shifts suited to store demands.

Growth Opportunities:

• Possibility to advance to managerial roles, such as General Manager or Franchisee
• Exposure to corporate operations for broader career development
• Access to internal training for skill enhancement

ASSUMPTION: Growth pathways seem designed for motivated individuals who wish to build a long-term career within the franchise.

🌍 Location & Work Environment

Office Type: Fast-paced, customer-focused restaurant environment.

Office Location(s): Brockton, Massachusetts, United States.

Geographic Context:

• Located in a suburban area, providing accessibility to local residents.
• Part of a community-centered business model typical of Domino's local stores.
• Possibly offers delivery services tailored to the geographic market.

Work Schedule: Likely to include evening and weekend hours to align with peak ordering times.

ASSUMPTION: Store location in Brockton implies potential for strong community interaction and service delivery.

💼 Interview & Application Insights

Typical Process:

• Application submission via the company career site
• Initial screening or phone interview
• In-person interview at the store location

Key Assessment Areas:

• Customer service aptitude
• Ability to handle stress and multitask
• Willingness to work flexible schedules

Application Tips:

• Emphasize availability and adaptability in your application
• Highlight any previous food service or customer service experience
• Prepare to discuss problem-solving scenarios during the interview

ATS Keywords: Customer service, pizza preparation, cash handling, communication, adaptability

ASSUMPTION: The application process prioritizes candidates with a positive attitude and customer-centered approach.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment and food prep tools
• Telecommunication devices for orders

ASSUMPTION: Tools listed suggest a need for basic tech proficiency and comfort using cooking equipment in fast-paced settings.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Continuous improvement and innovation
• Emphasis on teamwork and collaboration

Work Style:

• Fast-paced and dynamic environment
• Hands-on, operational role requiring active engagement
• Emphasis on practical problem-solving and direct customer interaction

Self-Assessment Questions:

• Am I comfortable working in a high-pressure environment?
• Can I multitask effectively without losing attention to detail?
• Do I possess strong people skills conducive to customer service?

ASSUMPTION: The cultural fit likely involves adaptability and an enthusiasm for engaging with customers and team members alike.

⚠️ Potential Challenges

• Handling peak periods with high customer volume
• Adapting to shifts and work hours that can extend into late evenings
• Maintaining quality standards under stress
• Working in varying temperature and environmental conditions

ASSUMPTION: Understanding these challenges can prepare candidates for conditions typical of fast-food service environments.

📈 Similar Roles Comparison

• Similar customer service roles in fast food often require comparable skills in communication and multitasking.
• Job conditions and environments similar to those in other fast-paced, customer-facing positions.
• Opportunities for career progression and advancement within employees' locations.

ASSUMPTION: The position shares characteristics with other fast-food roles but offers Domino's specific growth channels and unique cultural elements.

📝 Sample Projects

• Participating in a team effort to streamline the delivery process during peak hours
• Assisting in promotional activities to boost evening sales
• Collaborating in cleanliness and inventory initiatives to improve store efficiency

ASSUMPTION: Projects are indicative of team collaboration and operational engagement typical in operational retail settings.

❓ Key Questions to Ask During Interview

• What does success look like for this position?
• How does the team handle peak customer times?
• What growth opportunities are available after this role?
• What are the training processes for new employees?
• How is performance typically evaluated?

ASSUMPTION: Questions reflect a candidate's interest in role expectations, growth, and performance metrics, demonstrating proactive engagement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone or in-person interview
• Gather any necessary documents or references ahead of time
• Research the company's history and operations
• Consider visiting a local Domino's to understand the work environment

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.