Customer Service Rep(03201) - 599 Lafayette Rd

📌 Core Information

🔹 Job Title: Customer Service Rep (03201) - 599 Lafayette Rd

🔹 Company: Domino's

🔹 Location: Portsmouth, New Hampshire, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service during peak hours
• Managing pizza orders efficiently and accurately
• Offering a dynamic work schedule suited for full-time or part-time
• Potential to advance within the company to management roles

ASSUMPTION: The position focuses heavily on customer interaction and multitasking, which requires flexibility and adaptability during a fast-paced work environment.

📋 Key Responsibilities

✅ Delivering outstanding customer service and ensuring customer satisfaction

✅ Handling and processing pizza orders including cash transactions

✅ Assisting with daily store operations and maintaining cleanliness

ASSUMPTION: The responsibilities also potentially include cross-training for roles like delivery driving, enhancing skills in different areas.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service preferred

Required Skills:

• Excellent customer service skills
• Strong communication abilities
• Effective teamwork and collaboration

Preferred Skills:

• Experience in a fast-paced retail or food environment
• Basic knowledge of sales and order processing

ASSUMPTION: The educational requirements are likely minimal, focusing more on personality and skills relevant to customer service.

💰 Compensation & Benefits

Salary Range: Industry-standard for customer service roles

Benefits:

• Flexible work schedule
• Opportunities for advancement within the company
• Employee discounts on menu items

Working Hours: 40 hours per week with flexibility for part-time arrangements

ASSUMPTION: Compensation includes potential performance bonuses for meeting sales targets and providing exceptional service.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on quick-service pizza delivery

Company Size: 10,001+ employees, indicating a large structure with multiple advancement paths

Founded: 1960

Company Description:

• Innovative with a focus on technology and customer experience
• Extensive growth with 17,100 stores worldwide
• Emphasis on team member development and internal promotions

Company Specialties:

• Pizza and sandwich offerings
• Marketing and advertising
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company prioritizes innovation with technology integration to enhance customer and employee experiences.

📊 Role Analysis

Career Level: Entry-level, but with opportunities for significant advancement

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site with potential for cross-functional training

Growth Opportunities:

• Promotion to shift supervisor positions
• Opportunities to manage multiple locations
• Pathways to franchise ownership

ASSUMPTION: The role is ideal for motivated individuals seeking to climb the career ladder within a large, established company.

🌍 Location & Work Environment

Office Type: Storefront retail location designed for high customer traffic

Office Location(s): 599 Lafayette Rd, Portsmouth, NH

Geographic Context:

• Located in a bustling area with diverse customer base
• Proximity to schools and residential communities
• Accessible by public transportation

Work Schedule: Varies based on demand; nights and weekends likely

ASSUMPTION: The work environment is dynamic and requires adaptability due to fluctuating business hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by HR
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Ability to work under pressure
• Teamwork and communication

Application Tips:

• Highlight customer service experience on your resume
• Be prepared with examples of teamwork
• Demonstrate a flexible schedule in the interview

ATS Keywords: Customer Service, Teamwork, Communication, Flexibility, Time Management

ASSUMPTION: The interview process focuses on practical skills and personality fit for high-volume retail settings.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Online ordering platforms
• Communication tools for teamwork and order routing

ASSUMPTION: Familiarity with basic retail technologies is beneficial, though likely trained on specific systems after hiring.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on teamwork and collaboration
• Dedication to continuous improvement

Work Style:

• Fast-paced and dynamic environment
• Flexible and adaptable to change
• Communication-driven team interactions

Self-Assessment Questions:

• Am I comfortable with a flexible, often changing schedule?
• Do I enjoy engaging with a variety of customers each day?
• Can I handle pressure and multitask effectively?

ASSUMPTION: Success at Domino's requires embracing a customer-focused mindset with strong interpersonal skills.

⚠️ Potential Challenges

• Adjusting to variable shift schedules, including nights and weekends
• Managing high customer traffic during peak times
• Ensuring consistent service quality
• Handling complex orders with accuracy

ASSUMPTION: Employees may need to frequently adapt to changing customer needs and store demands.

📈 Similar Roles Comparison

• More advancement opportunities than similar retail roles
• Higher customer interaction compared to back-of-house positions
• Potential for significant learning in technology integration

ASSUMPTION: Career progression is a distinct advantage, making this role appealing to ambitious candidates.

📝 Sample Projects

• Improvement of customer queuing process for peak times
• Implementation of a customer feedback system
• Store layout optimization for efficiency

ASSUMPTION: These projects likely focus on enhancing customer experiences and operational workflows.

❓ Key Questions to Ask During Interview

• What opportunities exist for internal promotion?
• How does the company support learning and development?
• What are the busiest times of the year?
• How does Domino's ensure a positive customer experience?
• What are the most common challenges new employees face?

ASSUMPTION: Interview questions should access company culture, growth opportunities, and typical work challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills
• Practice responses to potential interview questions
• Research Domino's company values and business model
• Follow up with HR after application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.