Customer Service Rep(03203) - 216 Washington St

📌 Core Information

🔹 Job Title: Customer Service Rep(03203) - 216 Washington St

🔹 Company: Domino's

🔹 Location: Claremont, New Hampshire, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon, March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engagement with customers in a lively, fun environment
• Flexible working hours to accommodate work-life balance
• A collaborative team setting where teamwork is emphasized
• Growth opportunities within a globally recognized brand

ASSUMPTION: The job is intended for entry-level candidates seeking experience in customer service with limited to no previous experience required due to the flexibility highlighted.

📋 Key Responsibilities

✅ Answer customer phone calls and handle inquiries

✅ Prepare and make pizzas according to established standards

✅ Engage with customers to ensure a positive service experience

✅ Maintain a fun and engaging work environment

ASSUMPTION: Additional responsibilities such as handling cash and completing transactions were assumed based on typical customer service roles.

🎯 Required Qualifications

Education: No specific education requirement

Experience: 0-2 years in a similar role preferred

Required Skills:

• Positive personality
• High energy levels
• Strong teamwork abilities

Preferred Skills:

• Previous customer service experience
• Basic knowledge of pizza preparation

ASSUMPTION: The role is open to teenagers and young adults starting their career, given the minimum hiring age of 16.

💰 Compensation & Benefits

Salary Range: Not specified, competitive with industry standards for entry-level positions

Benefits:

• Employee discounts on products
• Opportunities for career advancement
• Flexible schedules

Working Hours: 40 hours per week, with flexible timings

ASSUMPTION: Compensation will include bonuses or tips typical of food industry positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a well-structured organizational environment

Founded: 1960

Company Description:

• Leader in pizza delivery with innovative approaches such as technology-enabled ordering
• Strong culture of internal growth and career development
• Operating in over 90 markets worldwide

Company Specialties:

• Pizza and sandwich offerings
• Advanced marketing and technology use
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company culture is dynamic and supportive, likely providing various training programs to new employees.

📊 Role Analysis

Career Level: Entry-level position aimed at starting a career in customer service

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: Consistently on-site in a retail environment

Growth Opportunities:

• Promotion to team leader or shift manager roles
• Potential for lateral moves across departments within Domino's
• Professional development and training programs

ASSUMPTION: Assumes the role provides ample on-the-job training for skill development.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 216 Washington St, Claremont, NH

Geographic Context:

• Located in a community-oriented area
• Accessible public transport options
• Proximity to other businesses enhances customer flow

Work Schedule: Flexible scheduling with full-time hours available

ASSUMPTION: A high-energy, engaging workplace environment is present at the location due to the interactive company culture.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Participate in initial phone screening
• Attend in-person interview at store location

Key Assessment Areas:

• Communication skills
• Customer service abilities
• Teamwork and collaboration

Application Tips:

• Be prepared to discuss past customer service experience
• Emphasize energy and enthusiasm for the role
• Research Domino's company culture to align responses

ATS Keywords: Customer Service, Teamwork, Communication, Positive Personality, Pizza Making

ASSUMPTION: Assumes involvement in face-to-face interactions due to the customer-centric role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Pizza ovens and preparation tools
• Telecommuting platforms for order management

ASSUMPTION: Familiarity with basic computing and technology-supported ordering systems may be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence
• Passionate about food and service
• Integrity in all interactions

Work Style:

• Energetic and fast-paced
• Customer-oriented
• Team-focused and collaborative

Self-Assessment Questions:

• Do you thrive in dynamic, busy environments?
• Are you comfortable engaging with diverse customer bases?
• Can you maintain a positive demeanor under pressure?

ASSUMPTION: The company likely values transparency and teamwork highly in its customer service representatives.

⚠️ Potential Challenges

• Managing high volume of orders during peak hours
• Maintaining accuracy in fast-paced settings
• Balancing customer service with food preparation tasks
• Adapting to varying customer demands

ASSUMPTION: High customer flow and food service pressures are standard due to the quick-service environment.

📈 Similar Roles Comparison

• Customer service roles in other fast-food or quick-service brands
• Retail customer service positions with a focus on transactions
• Entry-level roles in hospitality with similar responsibilities

ASSUMPTION: Similar roles in the industry may differ slightly in key responsibility focus areas such as hosting or cash handling.

📝 Sample Projects

• Implementing customer feedback surveys to enhance service quality
• Participating in local marketing initiatives to boost store presence
• Assisting in staff training sessions for new hires

ASSUMPTION: Sample projects are inferred based on typical growing responsibilities within a customer service role at Domino’s.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does Domino's support career advancement for team members?
• What are the biggest challenges faced by the customer service team?
• How is performance measured and reviewed?
• What are some recent initiatives Domino’s has undertaken to improve customer experience?

ASSUMPTION: Questions focus on professional growth, daily tasks, and company values to align with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume emphasizing customer service experiences
• Craft a cover letter highlighting energy and a positive attitude
• Ensure contact information is current for potential follow-ups
• Be prompt in responding to interview requests

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.