Customer Service Rep(03210) - 7 Mill Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(03210) - 7 Mill Rd

🔹 Company: Domino's

🔹 Location: Durham, New Hampshire, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Assisting with pizza orders during busy hours
• Opportunities for career growth, potentially into management
• Flexible scheduling conducive to balancing other commitments like school or another job

ASSUMPTION: The role is suited for individuals looking for flexible working hours and opportunities for advancement within a franchise setting, often appealing to students or those seeking a supplemental income.

📋 Key Responsibilities

✅ Deliver outstanding customer service by managing orders efficiently

✅ Collaborate effectively as part of a team focused on customer satisfaction

✅ Engage with customers to enhance their overall experience

✅ Adapt to various daily tasks, including pizza making, baking, and deliveries

ASSUMPTION: Given the dynamic nature of the role, employees are expected to take on various responsibilities based on immediate store needs.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service setting

Required Skills:

• Excellent communication skills
• Strong people skills
• Effective teamwork capabilities
• Time management proficiency

Preferred Skills:

• Problem-solving abilities
• Previous experience in the food service industry

ASSUMPTION: Skills such as problem-solving may be preferred to handle unexpected customer issues efficiently, although not mandatory.

💰 Compensation & Benefits

Salary Range: Not specified - competitive pay common in the industry with potential performance-based increases

Benefits:

• Flexible work schedules
• Opportunities for professional development and career advancement
• Employee discounts

Working Hours: Full-time; approximately 40 hours per week with potential shift work including nights and weekends

ASSUMPTION: Given the on-site nature of the job, benefits like discounts and career growth are leveraged to retain employees longer-term.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing primarily on pizza delivery

Company Size: 10,001+ employees, suggesting significant resources for employee support but also a highly structured work environment

Founded: 1960

Company Description:

• Recognized globally as a leader in pizza delivery
• Innovative use of technology and data analytics
• A youthful, dynamic work culture centered around quality and speed

Company Specialties:

• Pizza
• Digital Innovation
• Data Analytics

Company Website: Domino's Careers

ASSUMPTION: The strong emphasis on technology and innovation suggests Domino's is continually seeking new efficiencies and market advantages.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their careers or returning to work

Reporting Structure: Reports to the store manager or assistant manager

Work Arrangement: On-site, requiring physical presence at the store location

Growth Opportunities:

• Progression to supervisory roles
• Training for management positions
• Potential to become a franchise owner

ASSUMPTION: Entry-level roles are tailored to develop into higher positions through training and internal promotions.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 7 Mill Rd, Durham, NH

Geographic Context:

• Located in a college town, which may influence customer demographics
• A proximity to urban centers could provide a diverse working environment
• New Hampshire's customer service market trends

Work Schedule: Requires flexibility to work various shifts, including evenings and weekends

ASSUMPTION: Due to its college town location, there may be peak demand times aligning with academic schedules.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with the store manager

Key Assessment Areas:

• Customer service experience
• Communication skills
• Culture fit and adaptability

Application Tips:

• Highlight any customer service background you have
• Demonstrate flexibility in scheduling availability
• Show an enthusiastic and team-oriented attitude

ATS Keywords: Customer Service, Teamwork, Communication, Flexibility, Time Management

ASSUMPTION: Domino’s likely uses an ATS to filter candidates, so keyword optimization in resumes can enhance visibility.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Customer relationship management (CRM) systems
• Basic productivity software (e.g., Microsoft Office, Google Suite)

ASSUMPTION: Employees are expected to become proficient with store-specific software used during transactions and order management.

👔 Cultural Fit Considerations

Company Values:

• Innovation and improvement
• Customer satisfaction focus
• Teamwork and support

Work Style:

• Collaborative and team-focused
• Flexible and adaptive to change
• Fast-paced and dynamic

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with a wide variety of customers?
• Are you looking for opportunities to grow within a company?

ASSUMPTION: Potential employees should assess their comfort with a fast-paced, team-oriented atmosphere.

⚠️ Potential Challenges

• High-volume service periods
• Balancing multiple tasks simultaneously
• Maintaining customer satisfaction under pressure
• Adapting quickly to changing store needs

ASSUMPTION: Challenges typical of customer service roles in retail, amplified in high-volume environments like pizza service.

📈 Similar Roles Comparison

• Customer Service Associate at other quick service restaurants
• Frontline sales roles in retail environments
• Entry-level hospitality positions

ASSUMPTION: Comparable roles would likely emphasize similar skills but vary in product/service focus.

📝 Sample Projects

• Organizing a team during peak hours to optimize service delivery
• Participating in a company initiative to improve customer satisfaction scores
• Assisting in developing a new menu item based on customer feedback

ASSUMPTION: Opportunities to partake in projects could facilitate skills in leadership and customer engagement.

❓ Key Questions to Ask During Interview

• What opportunities are available for career progression?
• How does the company support continuing education or training?
• What is the typical progression path from this role?
• How would you describe the team dynamic in this store?
• What are the expectations during peak hours?

ASSUMPTION: Insightful questions about career progression, company culture, and team dynamics can demonstrate proactive interest.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant keywords
• Follow-up with the hiring manager post-application
• Prepare for potential interviews by researching common customer service scenarios
• Check email regularly for any updates regarding your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.