Customer Service Rep(03228) - 3611-102 St Johns Bluff Rd S

📌 Core Information

🔹 Job Title: Customer Service Rep(03228) - Domino's

🔹 Company: Domino's

🔹 Location: Jacksonville, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting store management and operations
• Leading a team to achieve high customer service standards
• Maintaining product quality standards
• Participating in a Management Development Program

ASSUMPTION: The job listing suggests a developmental role with opportunities for growth into management and potentially franchising, indicating career progression is a key selling point.

📋 Key Responsibilities

✅ Manage all operations during your shift, including cost controls, inventory control, cash control, and customer relations.

✅ Lead and motivate your team by setting examples in policy and procedure adherence.

✅ Ensure cleanliness, adherence to standards, and profitability of the store.

✅ Handle staffing, paperwork, scheduling, and marketing activities.

ASSUMPTION: As the assistant manager, you are expected to be highly adaptable and strategic in managing the store's day-to-day operations.

🎯 Required Qualifications

Education: Not specified

Experience: Applicants must have some management experience, though entry-level candidates are considered if they possess the capacity for rapid learning and adaptation.

Required Skills:

• Customer service excellence
• Team leadership and multitasking
• Inventory and cash control

Preferred Skills:

• Previous management experience
• Experience in a fast-paced environment

ASSUMPTION: The role implicitly values initiative and leadership skills, suggesting an emphasis on dynamic and proactive individuals.

💰 Compensation & Benefits

Salary Range: Industry competitive with potential performance-based increases and incentives.

Benefits:

• Pooled training programs for professional growth
• Opportunities for franchise ownership
• Performance-based incentives

Working Hours: 40 hours per week, with potential flexibility based on store needs.

ASSUMPTION: Despite no explicit listing, benefits likely include health and wellness options, consistent with industry standards for managerial roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in Pizza delivery and service.

Company Size: Over 90,000 employees, suggesting robust infrastructure and potential for global opportunities.

Founded: 1960, signifying a well-established brand with a deep market presence.

Company Description:

• Focus on innovative and fun work environment
• Strong inspiration for continuous improvement
• Large global presence with opportunities for expansion

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's corporate culture likely supports innovation and incentivizes employee contributions towards company growth.

📊 Role Analysis

Career Level: Entry to mid-level managerial position

Reporting Structure: Reports to senior store management or regional management team

Work Arrangement: Full-time on-site role, with a focus on operational management and team leadership.

Growth Opportunities:

• Advancement to General Manager
• Potential for franchisee opportunities
• Movement into corporate operations or broader managerial roles

ASSUMPTION: The role likely serves as a stepping stone for motivated individuals aspiring to higher management levels within Domino's.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Located at 3611-102 St Johns Bluff Rd S, Jacksonville, FL

Geographic Context:

• Centrally located with access to local customer base
• Driven market with a competitive restaurant scene
• Flat and navigable city geography

Work Schedule: Regular but may require flexibility during peak business hours and weekends.

ASSUMPTION: Challenges like varying shifts and extended hours during peak times are likely common in this fast-paced environment.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone screening by HR
• In-person interview with store management

Key Assessment Areas:

• Leadership and problem-solving ability
• Technological adeptness with operational tools
• Capacity to maintain composure in high-pressure situations

Application Tips:

• Highlight any leadership experience or team projects
• Demonstrate flexibility and readiness to embrace training
• Showcase communication readiness through past experiences

ATS Keywords: Customer Service, Inventory Control, Leadership, Multitasking, Team Management

ASSUMPTION: Candidates should expect a detailed evaluation of their leadership and management capabilities.

🛠️ Tools & Technologies

• POS System for transactions and order processing
• Inventory management software
• Communication tools (Phone systems, Email)

ASSUMPTION: A high level of comfort with digital and operational tools is crucial, given the role's supervisory nature.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Fostering a supportive and inclusive environment
• Encouragement of innovative and entrepreneurial spirit

Work Style:

• Collaborative and team-oriented
• Customer-focused with a high standard of service
• Dynamic and adaptable to changing environments

Self-Assessment Questions:

• Do I enjoy working in high-paced environments?
• Am I comfortable teaching and leading others?
• Can I handle multiple tasks with efficiency and detail?

ASSUMPTION: Emphasizing customer service orientation and leadership effectiveness, the cultural fit will prioritize team dynamics and adaptability.

⚠️ Potential Challenges

• Managing diverse team dynamics during peak hours
• Ensuring cost and inventory control under pressure
• Adapting to new technologies and processes rapidly
• Maintaining work-life balance in demanding situations

ASSUMPTION: The demanding nature of retail services implies regular pressure to perform consistently at high standards.

📈 Similar Roles Comparison

• Similar to assistant managerial roles in other fast-food brands
• Requires greater multi-location management interaction in franchised settings
• Emphasizes corporate training and career growth potential more than many competitors

ASSUMPTION: While many managerial roles are similar in setup, Domino's offers a unique path to franchise ownership, uncommon in the industry.

📝 Sample Projects

• Leading a successful local marketing initiative
• Optimizing store inventory processes for efficiency
• Devising employee training modules tailored to store needs

ASSUMPTION: Practical, on-ground projects lead to impactful contributions aligning with company objectives.

❓ Key Questions to Ask During Interview

• What are the biggest challenges your team faces daily?
• How does Domino's support professional development?
• Can you tell me more about the Management Development Program?
• What are the success indicators for someone in this role?
• How does this role contribute to the company's values and goals?

ASSUMPTION: Understanding company expectations and growth opportunities can dramatically affect career trajectory.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers website
• Prepare to discuss any leadership experiences during the interview
• Research the location and understand local customer needs
• Be ready to showcase practical problem-solving abilities
• Follow up with HR within one week of application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.