📌 Core Information
🔹 Job Title: Customer Service Rep(03236) - 1024 N. Avalon Park Boulevard
🔹 Company: Domino's
🔹 Location: Orlando, Florida, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing excellent customer service by processing telephone orders and preparing products.
- Maintaining a clean and organized store environment.
- Operating equipment and managing cash transactions efficiently.
- Assisting in inventory management by stocking ingredients and taking regular inventory.
ASSUMPTION: The job is intended to provide flexible scheduling that accommodates educational pursuits or other jobs. The role suits individuals who enjoy interaction and have an energetic personality.
📋 Key Responsibilities
✅ Operate all equipment necessary for customer service tasks.
✅ Stock ingredients from the delivery area to storage, work area, and walk-in cooler.
✅ Prepare various Domino's products as per guidelines.
✅ Receive and process telephone orders accurately.
✅ Take inventory and complete necessary paperwork for store records.
✅ Clean equipment and maintain facility cleanliness regularly.
ASSUMPTION: Includes the expectation that employees can multitask between customer service, food preparation, and general maintenance tasks.
🎯 Required Qualifications
Education: Not specified, but the candidate must be at least 16 years old.
Experience: 0-2 years in a similar customer service or retail environment preferred.
Required Skills:
- Good verbal and written communication skills.
- Basic math skills for handling cash transactions.
- Time management and the ability to work under stress.
Preferred Skills:
- Experience in a fast-paced food service environment.
- Demonstrated ability to operate POS systems or other technology in a service setting.
ASSUMPTION: The role emphasizes basic communication and customer-driven service skills regardless of detailed industry experience.
💰 Compensation & Benefits
Salary Range: Not specified; competitive rates expected for the location and industry.
Benefits:
- Flexible work schedules.
- Opportunities for advancement within the company.
- On-the-job training and skill development.
Working Hours: Approximately 40 hours per week, with flexibility for part-time options.
ASSUMPTION: Compensation and benefits are aligned with industry standards, providing reasonable monetary compensation and non-monetary benefits such as training and development opportunities.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, specifically focusing on pizza delivery and quick service.
Company Size: Over 10,001 employees globally, providing a large organizational structure with various growth opportunities.
Founded: 1960 with a steady expansion into 90+ markets worldwide.
Company Description:
- Innovative franchise and corporate strategies with a focus on customer satisfaction.
- Integration of technology like voice-order apps to modernize customer interactions.
- Global presence in over 17,100 stores, emphasizing a community-centric approach.
Company Specialties:
- Pizza and sandwiches as core food products.
- Marketing and data analytics for strategic growth.
- Utilization of digital technologies for operational efficiency.
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's is a stalwart in the pizza industry with a focus on innovation and community engagement, providing employees with a stable yet dynamic work environment.
📊 Role Analysis
Career Level: Entry-level with potential paths to management and franchise ownership.
Reporting Structure: Reports typically to store managers or assistant managers.
Work Arrangement: Fully on-site, allowing for direct interaction with team members and customers.
Growth Opportunities:
- Progression from customer service roles to management positions.
- Potential for long-term career development towards direct franchise involvement.
- Skill development in customer service, operations, and management.
ASSUMPTION: Entry-level positions are stepping stones to broader roles within Domino's, emphasizing internal promotion and leadership development.
🌍 Location & Work Environment
Office Type: In-store retail environment.
Office Location(s): 1024 N. Avalon Park Boulevard, Orlando, Florida.
Geographic Context:
- High foot traffic area in Orlando, conducive to a bustling work environment.
- Situated in a suburban setting offering accessible transportation routes.
- Proximity to local amenities providing convenience for staff.
Work Schedule: Varied schedules with options for night shifts and weekend work.
ASSUMPTION: The work environment is fast-paced, suitable for those who thrive on interaction and service in bustling areas.
💼 Interview & Application Insights
Typical Process:
- Online application submission via the company website.
- Initial phone screening by human resources or store management.
- In-person interview focusing on interpersonal skills and situational judgment.
Key Assessment Areas:
- Customer service orientation and teamwork capabilities.
- Problem-solving skills in real-time scenarios.
- Adaptability to varying work conditions and tasks.
Application Tips:
- Highlight previous customer service experience and relevant skills.
- Demonstrate flexibility in availability and willingness to work varied shifts.
- Prepare to discuss scenarios showcasing problem-solving abilities.
ATS Keywords: Customer service, teamwork, communication skills, fast-paced, cash handling.
ASSUMPTION: The hiring process is centered on practical skills assessment and cultural fit with the company's service-oriented ethos.
🛠️ Tools & Technologies
- Point of Sale (POS) systems for managing transactions.
- Telephone systems for receiving customer orders.
- Basic kitchen equipment such as ovens and dough mixers.
ASSUMPTION: The role requires familiarity with typical food service technology and operational tools, even for entry-level positions.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction and quality service.
- Fostering a diverse and inclusive workforce.
- Encouraging innovation and community involvement.
Work Style:
- Team-oriented with emphasis on collaboration.
- Service-driven focusing on customer needs and satisfaction.
- Adaptable to fast-paced and dynamic work environments.
Self-Assessment Questions:
- Can I maintain high energy levels during busy shifts?
- Do I enjoy interacting with a diverse customer base?
- Am I comfortable managing multiple tasks simultaneously?
ASSUMPTION: The cultural environment at Domino's prioritizes teamwork, flexibility, and commitment to service excellence.
⚠️ Potential Challenges
- Managing high workload during peak hours.
- Maintaining quality service despite varying customer demands.
- Adapting to sudden changes in work conditions.
- Navigating physical demands such as lifting and standing for extended periods.
ASSUMPTION: Challenges in this role primarily relate to the fast-paced and physically demanding nature of food service work.
📈 Similar Roles Comparison
- Customer Service Coordinators in retail settings.
- Counter Staff at fast-food establishments.
- Cashier roles in high-volume restaurants or cafes.
ASSUMPTION: Similar roles offer comparable service-oriented experiences but may vary in terms of customer interaction dynamics and company size.
📝 Sample Projects
- Organizing a promotional event to increase local community engagement.
- Implementing a new inventory management system for efficiency.
- Leading a teamwork training session to enhance service delivery.
ASSUMPTION: Sample projects could include tasks that enhance store operations and community involvement, even at a customer service level.
❓ Key Questions to Ask During Interview
- What opportunities for advancement exist within the store?
- How does Domino's support employee skill development?
- What are the key challenges this location currently faces?
- How does teamwork factor into the daily workflow?
- What qualities define successful employees within this role?
ASSUMPTION: Interview questions aim to gauge role expectations and assess alignment with personal career goals and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant customer service experience and skills.
- Prepare for an initial phone screening focusing on your availability and expectations.
- Be ready for an in-person interview emphasizing interpersonal skills and fit.
- Follow up with the hiring manager to express continued interest.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
