Customer Service Rep(03277) - 2233 Baltimore Pike

📌 Core Information

🔹 Job Title: Customer Service Rep(03277) - 2233 Baltimore Pike

🔹 Company: Domino's

🔹 Location: Oxford, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all equipment efficiently and safely.
• Stocking ingredients from delivery areas to storage and preparation zones.
• Preparing products accurately as per orders received.
• Receiving and processing telephone orders effectively.

ASSUMPTION: The job will require a fast-paced working style given the direct customer interaction and food preparation environment typical for a pizza outlet.

📋 Key Responsibilities

✅ Operate various equipment used in the kitchen and service area.

✅ Stock ingredients in the designated areas promptly to ensure smooth operations.

✅ Prepare food items according to Domino's standards and customer specifications.

✅ Accurately receive and process telephone orders to ensure customer satisfaction.

✅ Maintain cleanliness of equipment and facility daily.

✅ Perform inventory checks and complete associated paperwork as required.

ASSUMPTION: Responsibilities also include ensuring quality control and hygiene standards due to food safety regulations.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is commonly preferred.

Experience: 0-2 years in a customer service or food service role.

Required Skills:

• Basic mathematical skills for handling cash and making accurate change.
• Strong verbal and written communication skills.
• Ability to operate equipment and enter orders accurately using a computer.

Preferred Skills:

• Experience in a fast-food environment.
• Familiarity with using touch screen devices for order processing.

ASSUMPTION: The role likely looks for candidates who can handle high-pressure situations with a focus on delivering excellent customer service.

💰 Compensation & Benefits

Salary Range: Not specified. Aligns with entry-level customer service roles in the fast-food industry, which often include potential for tips.

Benefits:

• Employee discounts on Domino's products.
• Flexible scheduling options for work-life balance.
• Opportunities for career advancement within the company.

Working Hours: Full-time, 40 hours per week. Flexibility in shift hours may be required.

ASSUMPTION: As with most entry-level roles in this industry, benefits are likely limited but may include potential for career growth and some degree of schedule flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants. Domino’s operates globally with a focus on delivering high-quality pizza products and outstanding customer service.

Company Size: 10,001+ employees, indicating a well-established network offering diverse career pathways.

Founded: 1960

Company Description:

• World's top public restaurant brands focusing on innovation and quality service.
• Extensive global presence with approximately 17,100 stores across over 90 markets.
• Strong emphasis on technology and digital innovation in service delivery.

Company Specialties:

• Pizza
• Technology and data analytics
• Marketing and digital innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on technological advancement suggests potential growth and learning opportunities for tech-savvy employees.

📊 Role Analysis

Career Level: Entry-level role suitable for those starting their careers or requiring experience in customer service or fast-food sectors.

Reporting Structure: Likely reports to a store manager or shift supervisor.

Work Arrangement: On-site work is required, typically at the store location.

Growth Opportunities:

• Advancement to supervisory or management roles.
• Skill development in customer service and business operations.
• Potential cross-training in other operational roles within the store.

ASSUMPTION: Employees showing strong performance and leadership qualities may be fast-tracked for managerial positions.

🌍 Location & Work Environment

Office Type: Store-based, fast-paced environment typical of food service locations.

Office Location(s): 2233 Baltimore Pike, Oxford, Pennsylvania.

Geographic Context:

• Located in a small town providing a close-knit community atmosphere.
• Accessible location with potential for drawing customers from surrounding areas.
• Proximity to local amenities and supporting businesses.

Work Schedule: Typically includes shift work possibly during weekends and holidays.

ASSUMPTION: The location implies a team-oriented culture with a possible emphasis on community engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening or interview.
• In-person interview at the store location.

Key Assessment Areas:

• Communication skills and customer interaction.
• Ability to perform basic mathematical calculations accurately.
• Cultural fit and teamwork capabilities.

Application Tips:

• Highlight any past experience in customer service.
• Demonstrate strong communication skills in your resume and cover letter.
• Be prepared to discuss how you handle busy shifts or complex orders.

ATS Keywords: Customer Service, Inventory Management, Order Processing, Communication Skills, Equipment Operation

ASSUMPTION: The hiring process for entry-level roles emphasizes practical skills assessment, notably customer service and communication.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order processing software
• Standard kitchen equipment and cleaning tools

ASSUMPTION: Familiarity with digital ordering systems may give candidates an edge.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Innovation
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Collaborative with an emphasis on teamwork
• Adaptable to varying customer demands and situations

Self-Assessment Questions:

• Can you maintain high energy levels during a busy shift?
• How do you handle difficult customers while maintaining professionalism?
• Are you able to adapt to rapid changes in customer demands?

ASSUMPTION: Aligning with Domino's values of teamwork and customer-centric service can enhance job satisfaction and performance.

⚠️ Potential Challenges

• Managing high volume orders during peak hours
• Ensuring accuracy in fast-paced environments
• Maintaining standards of cleanliness amid constant activity
• Balancing multiple tasks and priorities

ASSUMPTION: Candidates accustomed to multitasking and high-pressure environments may find this role more manageable.

📈 Similar Roles Comparison

• Comparable roles in other fast-food chains prioritize efficiency and customer satisfaction.
• Differentiation may occur in technology use for order processing.
• Growth paths could be faster in larger chains with expansive networks.

ASSUMPTION: Similar roles generally offer comparable compensation and benefits, providing a standard measure for industry positions.

📝 Sample Projects

• Coordinating a community outreach event for the store.
• Participating in a team-based efficiency improvement initiative.
• Assisting in the launch of new product menu items.

ASSUMPTION: Participation in projects usually aligns with the company's strategic goals, offering hands-on experience and visibility.

❓ Key Questions to Ask During Interview

• What growth opportunities are available for customer service roles?
• How does Domino's support employee development and advancement?
• What are the expected challenges in this position?
• How is success measured in this role?
• Can you describe the team culture and dynamics here?

ASSUMPTION: Inquiries during interviews can highlight a candidate's interest in long-term engagement and alignment with company values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete the online assessment which tests basic math and customer service skills.
• Prepare a résumé and cover letter highlighting relevant experience.
• Be ready for a phone screening to discuss your skills and qualifications.
• Attend an on-site interview if shortlisted.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.