Customer Service Rep(03292) - 1611 Manheim Pike

📌 Core Information

🔹 Job Title: Customer Service Rep(03292) - 1611 Manheim Pike

🔹 Company: Domino's

🔹 Location: Lancaster, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service both in person and over the phone
• Handling monetary transactions with accuracy
• Preparing food while maintaining hygiene standards
• Participating in cleaning and maintaining the store environment

ASSUMPTION: The fun and engaging work environment is emphasized to attract candidates who are looking for dynamic and supportive job settings. This assumption is based on the language used in the job description, aiming to attract individuals who value team spirit and a lively atmosphere.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and great customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling and upselling

✅ Making high-quality pizzas

✅ Managing food portion control, hygiene, and safety standards

✅ Participating in general cleaning duties and equipment operation

✅ Stocking ingredients and taking inventory

ASSUMPTION: The role heavily emphasizes customer interaction and operational tasks, suggesting a strong focus on multitasking and time management skills.

🎯 Required Qualifications

Education: Not specified

Experience: Up to 2 years of experience is beneficial but not mandatory

Required Skills:

• Strong communication and verbal skills
• Basic math skills for cash handling
• Ability to multitask in a fast-paced environment

Preferred Skills:

• Previous experience in customer service
• Experience in food safety and handling

ASSUMPTION: Specific educational requirements are not stressed, indicating that on-the-job training will cover essential skills. The ability to work independently and as part of a team is highly valued.

💰 Compensation & Benefits

Salary Range: Not specified (generally competitive with entry-level positions in the food service industry)

Benefits:

• Training and development opportunities
• Potential for career advancement
• Employee discount on food

Working Hours: 40 hours per week with some flexibility for part-time roles

ASSUMPTION: While specific salary details are not provided, pay is typically hourly with opportunities for financial incentives through upselling and performance bonuses.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and innovation

Company Size: 10,001+ employees, suggesting a large and well-established support network

Founded: 1960 in Ann Arbor, MI

Company Description:

• Leader in pizza delivery worldwide
• Focus on innovation and technology to enhance customer experience
• Committed to growth and employee development

Company Specialties:

• Pizza and food service
• Marketing and digital innovation
• Data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and employee growth suggests a supportive environment for career progression, particularly appealing to candidates looking for long-term opportunities.

📊 Role Analysis

Career Level: Entry-level with growth potential into more senior roles

Reporting Structure: Reporting directly to the store manager

Work Arrangement: On-site with specified hours

Growth Opportunities:

• Pathway to management roles within the company
• Opportunity to own a franchise
• Numerous training programs for skill enhancement

ASSUMPTION: There are ample opportunities for advancement, supported by training and career development plans, implying a strong internal promotion culture.

🌍 Location & Work Environment

Office Type: Pizza store and customer service environment

Office Location(s): 1611 Manheim Pike, Lancaster, PA

Geographic Context:

• Located in a vibrant community with diverse customer base
• Accessible transit options available
• Located in a region with a robust food service industry

Work Schedule: Typically includes weekends and evenings

ASSUMPTION: The location in Lancaster is advantageous for individuals residing nearby or with reliable transportation. Weekend and evening availability is likely important due to peak customer times.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by HR or store manager
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Problem-solving abilities
• Communication skills
• Capability to handle cash and orders accurately

Application Tips:

• Highlight your customer service experience
• Emphasize your ability to work in fast-paced environments
• Prepare to discuss how you handle challenging customer interactions

ATS Keywords: Customer Service, Cash Handling, Food Safety, Multitasking, Upselling

ASSUMPTION: The application process is streamlined to quickly identify candidates who possess a customer-centric approach and the ability to manage operational tasks efficiently.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Communication tools for team coordination

ASSUMPTION: Familiarity with POS systems will be beneficial, though training will be provided for specific software used by Domino's.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Dedication to team collaboration
• Drive for continuous improvement and innovation

Work Style:

• Fast-paced and dynamic
• Hands-on and team-oriented
• Interactive with frequent customer engagement

Self-Assessment Questions:

• Do you enjoy working in a fast-paced environment?
• Are you capable of multitasking while maintaining attention to detail?
• How do you handle customer complaints or difficult interactions?

ASSUMPTION: Candidates who resonate with the value of teamwork and seek vibrant working environments will thrive at Domino's.

⚠️ Potential Challenges

• Handling high-stress situations during peak hours
• Physical demands of standing and moving for extended periods
• Requires adaptability to changing customer needs
• Ensuring adherence to health and safety standards

ASSUMPTION: Applicants should be prepared for a physically demanding role that requires high energy levels and resilience in a bustling service setting.

📈 Similar Roles Comparison

• Similar responsibilities to general retail customer service roles
• Unique career growth opportunities compared to typical fast-food jobs
• Focus on both sales and operational proficiency

ASSUMPTION: This position offers distinctive career advancement paths not commonly found in equivalent roles in different industries.

📝 Sample Projects

• Leading a quarterly inventory review project
• Developing a customer satisfaction improvement plan
• Organizing a promotional sales event involving customer engagement

ASSUMPTION: Employees may be involved in collaborative projects aimed at improving store performance and customer satisfaction.

❓ Key Questions to Ask During Interview

• What does success look like in this role?
• How do team members typically collaborate during peak hours?
• What career progression opportunities exist for customer service representatives?
• How is performance measured and rewarded?
• What are the expectations for training new hires?

ASSUMPTION: Asking these questions can provide insight into the role’s demands and opportunities for development within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights your customer service and multitasking experience
• Prepare to engage in a quick-response interview process
• Be ready to discuss how your skills align with the role's requirements
• Follow up promptly with thank-you notes after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.