Customer Service Rep(03300) - 3069 Route 9W

📌 Core Information

🔹 Job Title: Customer Service Rep(03300)

🔹 Company: Domino's

🔹 Location: Saugerties, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Working in a fast-paced environment
• Opportunities for career growth
• Flexibility in scheduling

ASSUMPTION: The job overview assumes that working at Domino's offers a dynamic environment with flexible working hours aimed at beating peak rush times, which is attractive to students or those seeking supplementary income.

📋 Key Responsibilities

✅ Operate all store equipment

✅ Stock ingredients and take inventory

✅ Prepare products and process telephone orders

✅ Maintain store cleanliness and equipment

ASSUMPTION: Responsibilities are based on the operational needs of a Domino’s store, which necessitates multitasking and interacting directly with customers and managing inventory.

🎯 Required Qualifications

Education: Not specified

Experience: Minimal experience required; open to entry-level applicants

Required Skills:

• Good communication abilities
• Basic math skills
• Motor coordination skills

Preferred Skills:

• Previous customer service experience
• Experience in a retail or restaurant environment

ASSUMPTION: The qualifications assume a focus on basic interpersonal skills and the ability to handle physical tasks, which are essential in a fast-paced service environment like Domino's.

💰 Compensation & Benefits

Salary Range: Not specified, typically industry standards apply

Benefits:

• Employee discounts
• Flexible shifts
• Career advancement opportunities

Working Hours: 40 hours per week, with potential for part-time

ASSUMPTION: Compensation likely includes competitive entry-level salary for the food service industry, with benefits highlighting the company's focus on flexible scheduling and career development.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, emphasizing global pizza delivery excellence

Company Size: Large scale with over 90,000 employees worldwide

Founded: 1960, with a rich history in pizza delivery innovations

Company Description:

• Innovative in technology and product offerings
• Global leader in pizza delivery
• Focus on team-driven success

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Digital technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Assuming information about Domino’s global operations underscores its strong presence and leadership in the restaurant industry, providing a rich field for career opportunities.

📊 Role Analysis

Career Level: Entry-level with clear pathways to advancement

Reporting Structure: Reports to store management team

Work Arrangement: Fully on-site to maintain restaurant operations

Growth Opportunities:

• Advancement to managerial roles
• Potential for franchise ownership for high performers
• Cross-training in store operations

ASSUMPTION: Role analysis assumes a supportive environment for career growth, leveraging Domino's structured pathways for promotions and skill development.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Saugerties, NY is the primary work location

Geographic Context:

• Located in a bustling part of Saugerties, NY
• Access to local community and customer base
• Regionally influenced by tourism and seasonal population shifts

Work Schedule: Regular shifts with potential evening and weekend hours

ASSUMPTION: The work environment assumes a dynamic, face-paced setting typical of a busy restaurant.

💼 Interview & Application Insights

Typical Process:

• Submit application through the Domino’s career site
• Initial screening via phone interview
• On-site interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to work under pressure
• Problem-solving abilities

Application Tips:

• Highlight any previous retail or customer service experience
• Demonstrate flexibility in scheduling availability
• Show enthusiasm for the Domino’s brand and team environment

ATS Keywords: Customer service, retail, team player, flexible, communication skills

ASSUMPTION: Application process assumes a straightforward approach tailored to attract applicants who can thrive in a fast-paced environment.

🛠️ Tools & Technologies

• Point-of-sale systems
• Pizza preparation and cooking equipment
• Inventory management software

ASSUMPTION: Assumes tools and technology are standard for industry environments, aiding in efficient order processing and operations management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Embrace of innovation and diversity
• Focus on team collaboration and growth

Work Style:

• Responsive to customer needs
• Adaptive to changing demands and environments
• Collaborative and supportive within the team

Self-Assessment Questions:

• Am I comfortable working in a high-energy, customer-focused environment?
• Can I manage multiple tasks simultaneously while maintaining quality?
• Am I looking for opportunities to grow within a large organization?

ASSUMPTION: Cultural fit assumes candidates enjoy dynamic and collaborative team settings, and align with Domino's values and customer service standards.

⚠️ Potential Challenges

• Handling peak hours and high volume of orders
• Maintaining quality under time pressures
• Adapting to varied work schedules including nights/weekends
• Managing physical tasks in high temperature environments

ASSUMPTION: Potential challenges are assumed based on the nature of operations in fast-food restaurants, particularly during rush hours.

📈 Similar Roles Comparison

• Comparable roles in other fast-food franchises
• Roles within retail customer service environments
• Entry-level positions in direct-to-consumer service industries

ASSUMPTION: Comparisons are drawn to similar service industry roles that demand customer interaction, inventory management, and teamwork.

📝 Sample Projects

• Participating in a major promotional event
• Assisting in inventory realignment
• Supporting a cross-training session

ASSUMPTION: Sample projects assume typical duties in a customer service role within a dynamic restaurant environment.

❓ Key Questions to Ask During Interview

• How does Domino’s support career development and advancement?
• What are the busiest times at this location, and how is staff scheduled during those periods?
• Can you describe the team dynamics at this location?
• What are some of the biggest challenges faced by new team members?
• How are outstanding customer service efforts recognized?

ASSUMPTION: Interview questions assume interest in growth opportunities, understanding workplace culture, and preparing for role-specific challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a resume highlighting relevant skills and experiences
• Prepare for a possible phone screening as an initial step
• Be ready for an on-site interview focusing on your customer service approach

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.