📌 Core Information
🔹 Job Title: Customer Service Rep (03328) - 2196 Pitkin Ave
🔹 Company: Domino's
🔹 Location: Brooklyn, New York, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Operating all restaurant equipment efficiently.
- Managing and stocking ingredients and supplies.
- Processing customer orders via telephone.
- Maintaining cleanliness and organization of workspace.
ASSUMPTION: The role may also include additional tasks related to customer interaction and inventory management to support store operations, as these are common in customer service positions at fast-food chains.
📋 Key Responsibilities
✅ Operate all equipment necessary for food preparation and customer service.
✅ Stock ingredients from delivery to storage areas.
✅ Prepare food products as per Domino's standards.
✅ Receive and process telephone orders.
✅ Conduct inventory checks and complete paperwork.
✅ Clean and maintain equipment and the facility.
ASSUMPTION: The responsibilities likely include cross-training in various store functions to enhance teamwork and efficiency.
🎯 Required Qualifications
Education: Not specified; high school diploma generally preferred.
Experience: 0-2 years in a customer service role.
Required Skills:
- Strong communication skills with the ability to interact effectively with customers and co-workers.
- Basic mathematical skills for making change and processing orders.
- Proficient in operating a computer keyboard or touch screen.
Preferred Skills:
- Previous experience in a similar customer service or food service environment.
- Familiarity with inventory management and order processing systems.
ASSUMPTION: This role likely prefers candidates who have experience in fast-paced environments, although it is not a strict requirement.
💰 Compensation & Benefits
Salary Range: Not specified; industry norms suggest entry-level hourly wages.
Benefits:
- On-the-job training.
- Potential for advancement within the company.
- Employee discounts on meals.
Working Hours: Typically 40 hours per week with potential for overtime.
ASSUMPTION: Compensation may include performance incentives and tips based on team performance.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants - Fast Food
Company Size: 10,001+ employees, providing robust support and growth opportunities.
Founded: 1960, with a long history of innovation in pizza delivery.
Company Description:
- Focus on technology and innovation, such as voice-ordering capabilities.
- A global presence with stores in over 90 markets.
- Emphasizes fun and a collaborative work environment.
Company Specialties:
- Pizza and Sandwiches
- Marketing and Technology
- Data Analytics and Digital Advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's large employee base and market presence may provide stability and community support through company resources.
📊 Role Analysis
Career Level: Entry-level, suitable for those beginning their career in customer service.
Reporting Structure: Typically reports to a store manager or shift supervisor.
Work Arrangement: On-site at the Brooklyn location.
Growth Opportunities:
- Potential for promotion to supervisory roles.
- Skill development through diverse responsibilities.
- Access to training in hospitality management and customer service excellence.
ASSUMPTION: The role may provide a stepping stone to managerial positions, offering career development within the franchise.
🌍 Location & Work Environment
Office Type: Fast-paced, customer-focused environment typical of retail food service.
Office Location(s): Brooklyn, New York, serving a diverse urban community.
Geographic Context:
- Located in a vibrant neighborhood with a high customer base.
- Accessible via public transportation.
- Part of a dynamic community with frequent events and activities.
Work Schedule: Predominantly full-time hours, including evenings and weekends.
ASSUMPTION: Flexibility with scheduling may be required to accommodate varying levels of customer traffic.
💼 Interview & Application Insights
Typical Process:
- Initial application submission.
- Phone or in-person interview focusing on customer service skills and experience.
- Possibly a second interview with the store manager.
Key Assessment Areas:
- Verbal communication proficiency.
- Problem-solving abilities during customer interactions.
- Ability to work under pressure in a fast-paced environment.
Application Tips:
- Highlight any customer service experience in your resume.
- Prepare examples of how you handled difficult customers or situations.
- Demonstrate enthusiasm for pizza and food industry trends.
ATS Keywords: Customer Service, Order Processing, Inventory Management, Equipment Operation
ASSUMPTION: The selection process may prioritize applicants demonstrating strong interpersonal and problem-solving skills over formal education.
🛠️ Tools & Technologies
- POS systems for order entry.
- Telephone systems for customer service communication.
- Basic kitchen equipment for food preparation.
ASSUMPTION: Familiarity with digital ordering platforms and basic IT troubleshooting may be advantageous.
👔 Cultural Fit Considerations
Company Values:
- Commitment to quality and customer satisfaction.
- Innovation and improvement-driven mindset.
- Team-oriented and collaborative culture.
Work Style:
- Proactive and customer-focused approach.
- Flexibility to adapt to varying customer needs.
- Adequate to manage multiple tasks simultaneously.
Self-Assessment Questions:
- How do you handle fast-paced work environments?
- Can you provide examples of maintaining customer satisfaction?
- What motivates you to work in customer service?
ASSUMPTION: The ideal candidate should enjoy working in a bustling environment and thrive under pressure, aligning closely with Domino’s energetic work culture.
⚠️ Potential Challenges
- Managing high-volume customer orders simultaneously.
- Maintaining pace during peak hours.
- Keeping up with the varied demands of a diverse customer base.
- Balancing efficiency with quality in service delivery.
ASSUMPTION: These challenges are typical in fast-food environments, necessitating a high degree of multitasking capability and resilience.
📈 Similar Roles Comparison
- Comparable to other entry-level positions in fast-food industries.
- May offer faster career progression due to Domino's size and global presence.
- Likely involves more teamwork and cross-training opportunities.
ASSUMPTION: The role is competitive with similar positions in terms of responsibility but may benefit from Domino's focus on employee development.
📝 Sample Projects
- Supporting promotional campaigns by managing inventory adjustments.
- Implementing new customer service techniques to improve order accuracy.
- Assisting in organizing staff training sessions and workshops.
ASSUMPTION: While specific projects were not listed, employees may be tasked with initiatives that enhance operational efficiency and customer satisfaction.
❓ Key Questions to Ask During Interview
- What are the busiest times of the year for this location?
- What opportunities are available for professional development?
- How does Domino's support work-life balance?
- What are the expectations for handling difficult customer situations?
- Are there opportunities for cross-training in other areas?
ASSUMPTION: Applicants asking informed questions can better assess company culture and expectations, ensuring alignment with personal career goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare a resume emphasizing customer service experience.
- Practice responses to common interview questions related to customer service scenarios.
- Follow up after your interview with a thank you note to express continued interest.
- Keep an eye on your email for updates and further instructions from Domino's HR team.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
