Customer Service Rep(03348) - 835 Clarkson Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(03348) - 835 Clarkson Ave

🔹 Company: Domino's

🔹 Location: Brooklyn, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all store equipment efficiently
• Managing inventory and ingredients
• Engaging with customers over the phone and in-person
• Ensuring store cleanliness and order

ASSUMPTION: The role primarily entails a mix of customer interaction and store operations tasks, assuming routine tasks such as cleaning and inventory are shared among team members to maintain store efficiency.

📋 Key Responsibilities

✅ Operate equipment and maintain operational efficiency

✅ Stock ingredients and manage inventory

✅ Process telephone orders and interact with customers

✅ Maintain facility cleanliness and equipment

ASSUMPTION: It is assumed that standard operating procedures are in place to ensure efficient multitasking and accuracy in order processing.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: 0-2 years in a customer service or retail environment

Required Skills:

• Basic mathematical skills for handling transactions
• Strong verbal and written communication skills
• Basic computer skills for order entry and processing

Preferred Skills:

• Experience in a fast-paced work environment
• Familiarity with point-of-sale systems

ASSUMPTION: The position is entry-level with on-the-job training available to develop necessary skills.

💰 Compensation & Benefits

Salary Range: Industry-standard for entry-level service positions in Brooklyn

Benefits:

• Employee discounts on products
• Flexible scheduling
• Opportunities for advancement within the company

Working Hours: 40 hours per week, potential for varying shifts

ASSUMPTION: Benefits and salary details can vary by location and tenure, and more specific information should be sought directly from management.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - A competitive sector focusing on customer service and food quality.

Company Size: 10,001+ employees - Opportunities for career progression within a large network.

Founded: 1960, with a history of innovation in the pizza delivery sector.

Company Description:

• Driven by innovation and technology in food service
• Focused on customer satisfaction with accessible, high-quality products
• Known for a collaborative and dynamic work environment

Company Specialties:

• Pizza and Sandwiches
• Digital Ordering and Technological Innovation
• Data Analytics and Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large multinational, the organization offers diverse career paths and support for career growth which may appeal to ambitious applicants.

📊 Role Analysis

Career Level: Entry-level with potential growth to supervisory roles

Reporting Structure: Reports to the store manager or assistant manager

Work Arrangement: On-site roles requiring flexibility and adaptiveness to shift work

Growth Opportunities:

• Development into store management positions
• Potential to engage with corporate initiatives
• Cross-functional exposure to different business aspects

ASSUMPTION: Long-term employees benefit from formal training programs and career advancement opportunities.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment

Office Location(s): Located at 835 Clarkson Ave, Brooklyn, NY

Geographic Context:

• Located in a densely urban neighborhood
• Accessible via public transportation
• Thriving community with diverse clientele

Work Schedule: Requires flexibility to work evenings, weekends, and holidays

ASSUMPTION: The urban location suggests a dynamic work environment with high foot traffic and varied customer interactions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screen
• In-person interview with store management

Key Assessment Areas:

• Customer service skills and attitude
• Ability to handle equipment and multitask
• Alignment with company culture and values

Application Tips:

• Highlight any previous customer service experience
• Demonstrate flexibility and adaptability
• Prepare to discuss scenario-based questions about customer interaction

ATS Keywords: Customer Service, Order Processing, Inventory Management, Communication Skills

ASSUMPTION: The interview process focuses on customer interaction skills and attitude, the most significant traits for success in a service role.

🛠️ Tools & Technologies

• Point-of-Sale Systems
• Telephone Order Systems
• Inventory Management Software

ASSUMPTION: Employees will use standard tools for operational efficiency and customer service, with training provided on proprietary systems.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on teamwork and excellence
• Innovation and change readiness

Work Style:

• Team-oriented with strong collaboration
• Focused on efficiency and productivity
• Flexible and adaptable to changing demands

Self-Assessment Questions:

• Can you prioritize customer service over personal preferences?
• How do you handle stressful or high-pressure situations?
• Are you comfortable with frequent changes in tasks and environment?

ASSUMPTION: Cultural fit is significant in ensuring long-term retention and satisfaction, with adaptability and a positive customer-oriented approach being crucial.

⚠️ Potential Challenges

• Managing customer expectations during peak hours
• Handling varied and sometimes adverse weather conditions for outdoor tasks
• Working in high-temperature environments, especially near ovens
• Maintaining inventory accuracy and cleanliness in a fast-paced setting

ASSUMPTION: Challenges are typical for the food service industry, and training is provided to manage operational tasks effectively.

📈 Similar Roles Comparison

• Common entry-level position in retail or food service
• Offers similar responsibilities as other fast-food service roles
• Opportunities to progress to more senior roles such as a Shift Lead or Store Manager

ASSUMPTION: The role offers comparable benefits and career paths to similar positions in the fast-food industry, focusing on customer service and operations.

📝 Sample Projects

• Store layout redesign for better inventory accessibility
• Customer satisfaction improvement initiative
• Operational efficiency evaluation and proposal

ASSUMPTION: Projects and initiatives will mostly focus on improving customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What training programs are available to employees?
• Can you describe a typical career path in this role?
• How is performance evaluated and incentivized?
• What is the team structure in-store?
• What are the most significant challenges for a new hire?

ASSUMPTION: Key questions focus on career growth, performance metrics, and team dynamics, essential for understanding role expectations and opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume is optimized for keywords such as Customer Service, Inventory Management, and Order Processing
• Prepare for a phone interview by practicing responses to typical customer service scenarios
• Gather references from past employers or colleagues who can speak to your customer service experience
• Follow up with a thank-you note after interviews to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.