Customer Service Rep(03402) - 351 Park Avenue

📌 Core Information

🔹 Job Title: Customer Service Rep(03402) - 351 Park Avenue

🔹 Company: Domino's

🔹 Location: South Corning, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 03:12:55 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer service via telephone and in-person.
• Learning and performing various in-store tasks such as oven tending and pizza preparation.
• Contributing to the overall operations of the store.
• Maintaining a high level of customer satisfaction.

ASSUMPTION: This role is designed for individuals who are adaptable and eager to learn new tasks beyond typical customer service duties, encouraging a broader skill set within the store environment.

📋 Key Responsibilities

✅ Handle customer inquiries and service needs via phone and face to face.

✅ Learn and perform skills related to oven tending, pizza topping, and making.

✅ Assist in maintaining store operations and customer service excellence.

ASSUMPTION: The commitment to learning new skills indicates an opportunity for growth and advancement within the store, potentially leading to supervisory roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field

Required Skills:

• Customer Service
• Telephone Answering
• Face-to-face Communication

Preferred Skills:

• Experience in a fast-paced retail or restaurant environment
• Basic knowledge of food safety standards

ASSUMPTION: While specific educational requirements are not listed, possessing a high school diploma or equivalent may be beneficial for applicants.

💰 Compensation & Benefits

Salary Range: Not specified (Typically industry average for entry-level roles in food service)

Benefits:

• Employee discounts
• Opportunities for advancement
• Training programs

Working Hours: 40 hours per week, full-time position

ASSUMPTION: Compensation packages likely include benefits typical of large restaurant chains, potentially involving health insurance options.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a robust and well-established operational structure.

Founded: 1960

Company Description:

• Leading global pizza brand with innovative franchise and corporate teams.
• Commitment to evolving and improving customer experiences with technology.
• Operates over 17,100 stores in 90+ markets worldwide.

Company Specialties:

• Pizza
• Technology and digital solutions
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's substantial presence and innovation efforts provide stable employment and potential for long-term career growth.

📊 Role Analysis

Career Level: Entry-level, suitable for new graduates or individuals transitioning into the food service industry.

Reporting Structure: Typically reports to store managers or shift supervisors.

Work Arrangement: On-site, emphasizing collaborative and team-oriented work.

Growth Opportunities:

• Advancement to supervisory or management positions.
• Development of cross-functional skills within the restaurant.
• Participation in industry-leading training programs.

ASSUMPTION: Training and development programs provided by Domino's enable employees to grow into higher responsibility roles.

🌍 Location & Work Environment

Office Type: In-store retail environment.

Office Location(s): 351 Park Avenue, South Corning, NY

Geographic Context:

• Part of a bustling community with access to local amenities.
• Proximity to residential areas provides a consistent customer base.
• Accessible by major transportation routes.

Work Schedule: Full-time, typically includes evenings and weekends to meet customer demand.

ASSUMPTION: The work environment within Domino’s emphasizes both customer service and operational flexibility to accommodate various customer peak times.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through the company’s career portal.
• Preliminary phone interview with hiring manager or HR representative.
• In-person interview focusing on customer service skills and cultural fit.

Key Assessment Areas:

• Customer service aptitude and experience
• Ability to learn and perform new tasks
• Communication and teamwork skills

Application Tips:

• Highlight any previous retail or customer service experience.
• Demonstrate a willingness to learn and adapt to various roles.
• Showcase any knowledge of pizza or food service.

ATS Keywords: Customer Service, Telephone Answering, Face-to-Face Contact, Oven Tending, Pizza Making

ASSUMPTION: The interview process is designed to identify candidates who can contribute positively to the team dynamic and service quality at Domino’s.

🛠️ Tools & Technologies

• Point of Sale (POS) systems commonly used in retail environments
• Food preparation equipment and tools
• Communication technology for customer interactions

ASSUMPTION: Familiarity with modern food service and retail technologies could be beneficial, although on-the-job training is expected.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and creativity
• Collaboration and team support

Work Style:

• Fast-paced and dynamic
• Emphasis on teamwork and cooperation
• Adaptability to shift demands and responsibilities

Self-Assessment Questions:

• Do I thrive in a busy, customer-oriented environment?
• Am I eager to learn and perform a variety of tasks?
• Can I collaborate effectively with diverse teams?

ASSUMPTION: Domino’s values dedication, flexibility, and the ability to work harmoniously in a team setting to meet customer needs.

⚠️ Potential Challenges

• Managing high-volume customer interactions efficiently
• Adapting to various roles and responsibilities within the store
• Maintaining quality service during peak hours
• Balancing customer satisfaction with operational tasks

ASSUMPTION: Employees should be prepared for the fast-paced nature and varied challenges inherent in a retail food service environment.

📈 Similar Roles Comparison

• Higher skill variance compared to typical customer service roles
• Opportunity for in-store task acquisition beyond usual customer service scope
• Significant team collaboration compared to solitary retail roles

ASSUMPTION: This role offers a unique blend of customer service and operational tasks, providing broader learning opportunities than traditional roles.

📝 Sample Projects

• Assisting in an in-store promotional event
• Leading a shift with a focus on customer satisfaction
• Implementing feedback to improve service mechanisms

ASSUMPTION: Project involvement may include leadership tasks or optimization of service deliverables tailored towards enhancing the customer experience.

❓ Key Questions to Ask During Interview

• How does Domino's assess performance and improvement for CSRs?
• What opportunities for advancement are typical within the store?
• How does the team handle high-volume service periods?
• What training programs does Domino's offer new employees?
• How is feedback from CSRs utilized in operational adjustments?

ASSUMPTION: These questions aim to gauge the opportunities for personal growth, operational expectations, and company culture fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a preliminary phone screening
• Attend an in-person interview to discuss role fitment
• Demonstrate skills and motivation during the interview process
• Follow up with the hiring team for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.