Customer Service Rep(03410) - 329 Nottingham rd

📌 Core Information

🔹 Job Title: Customer Service Rep(03410) - 329 Nottingham rd

🔹 Company: Domino's

🔹 Location: Syracuse, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking customer orders over the phone and in person
• Providing a friendly initial point of contact with customers
• Handling cash efficiently and effectively
• Contributing to team success through collaboration and a positive attitude

ASSUMPTION: The job requires strong interpersonal and communication skills, given the nature of customer interaction and teamwork.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers with a smile

✅ Upselling products

✅ Handling cash transactions accurately

✅ Performing light prep work

✅ Maintaining cleanliness through light cleaning tasks

✅ Demonstrating a positive demeanor and willingness to work as part of a team

ASSUMPTION: The responsibilities listed suggest a customer-facing role primarily focused on ensuring high levels of customer satisfaction and operational efficiency.

🎯 Required Qualifications

Education: Not specified, typically a high school diploma or equivalent may be expected

Experience: 0-2 years in customer service or similar role

Required Skills:

• Customer Service
• Cash Handling
• Teamwork
• Upselling

Preferred Skills:

• Previous experience in a fast-paced restaurant environment
• Strong problem-solving skills

ASSUMPTION: Given the entry-level nature of the role, specific educational qualifications are not stringent. Skills relating to customer interaction are emphasized.

💰 Compensation & Benefits

Salary Range: Not specified; may align with industry standards for entry-level fast-food roles

Benefits:

• Flexible work schedules
• Opportunities for personal development and career progression
• Employee discounts on menu items

Working Hours: Up to 40 hours per week, with schedules possibly including evenings and weekends

ASSUMPTION: Compensation likely includes minimum wage or slightly above, with potential benefits tailored to attract and retain young or entry-level employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, offering vast opportunities for networking and career growth

Founded: 1960, with a deep-rooted history in the pizza delivery industry

Company Description:

• Innovative franchise and corporate teamwork
• Consistent exploration of new technology to improve customer experience
• Extensive global presence with over 17,100 stores

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The size and innovation focus of Domino's suggest robust internal systems and development opportunities for employees willing to grow.

📊 Role Analysis

Career Level: Entry-level position suitable for early-career individuals

Reporting Structure: Typically reports to the Store Manager or Assistant Manager

Work Arrangement: Full-time on-site employment

Growth Opportunities:

• Potential for advancement to supervisory roles
• Continuous training provided to enhance skills
• Opportunity to work in varying shifts that may lead to specialized roles

ASSUMPTION: Given the entry-level nature, candidates can expect a foundational role with significant learning and growth potential within retail operations.

🌍 Location & Work Environment

Office Type: Fast-paced, friendly retail environment

Office Location(s): Syracuse, New York

Geographic Context:

• Located in a vibrant urban area with diverse clientele
• Accessible by public transportation, suitable for commuters
• Part of a network of Domino’s locations providing regional support

Work Schedule: Flexible shift-based schedule to accommodate various lifestyle needs

ASSUMPTION: The role’s demand for evening and weekend shifts indicates a dynamic work environment requiring adaptability.

💼 Interview & Application Insights

Typical Process:

• Application submission through Domino’s career portal
• Initial screening interview
• Group interview or practical assessment

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Teamwork and communication skills

Application Tips:

• Highlight any customer service experience
• Emphasize team-oriented achievements
• Prepare anecdotes that showcase problem-solving skills

ATS Keywords: Customer Service, Cash Handling, Teamwork, Upselling

ASSUMPTION: The application process is likely straightforward and typical for retail positions, focusing on interpersonal and practical skills.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Order management software
• Internal communication tools

ASSUMPTION: Training on specific tools will be provided on-the-job, relevant to their POS and customer interaction systems.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and service
• Encouragement of innovation and teamwork
• Drive for operational efficiency and quality

Work Style:

• Team-oriented and collaborative
• Fast-paced and customer-focused
• Receptive to feedback and striving for improvement

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy engaging directly with customers?
• Can I maintain a positive attitude under stress?

ASSUMPTION: Candidates who thrive in dynamic and customer-centered environments will likely fit well with Domino’s culture.

⚠️ Potential Challenges

• Managing multiple customer interactions simultaneously
• Adapting to variable work hours, including nights and weekends
• Consistently delivering high-quality service during rush periods
• Navigating internal systems and protocols effectively

ASSUMPTION: Candidates should be prepared for the physical and mental demands typical of high-paced retail food service roles.

📈 Similar Roles Comparison

• Similar roles may offer a mix of in-person and phone-based customer interactions
• Alternative positions in retail may focus more heavily on sales targets
• Other customer service roles may include higher specialization or technology focus

ASSUMPTION: The role balances customer service with operational tasks, providing a broad base of experience in retail environments compared to more niche roles.

📝 Sample Projects

• Participating in a team initiative to enhance store customer satisfaction ratings
• Assisting in the implementation of new order management software
• Contributing ideas to a local marketing campaign

ASSUMPTION: Team projects and initiatives are common, allowing employees to influence their work environment positively.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does Domino’s support career growth and development?
• What are some of the key challenges currently facing the team?
• How does the company measure success in this role?
• What initiatives does Domino’s have in place to ensure a positive work culture?

ASSUMPTION: Asking these questions will provide insight into the company's culture, expectations, and advancement opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experience related to customer service
• Prepare for an initial phone or video screening
• Practice responses to common customer service and teamwork interview scenarios
• Reach out to current or former employees for insights about working at Domino’s

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.