Customer Service Rep(03424) - 2443 State Route 9, Ste 205

📌 Core Information

🔹 Job Title: Customer Service Rep (03424)

🔹 Company: Domino's

🔹 Location: Malta, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by handling orders and inquiries.
• Assisting in food preparation and maintaining store cleanliness.
• Operating store equipment and stocking ingredients.
• Supporting store operations during peak hours, part-time or full-time.

ASSUMPTION: The emphasis on flexible scheduling suggests this role is suitable for students or individuals seeking supplemental income. The mention of growth opportunities indicates potential for advancement within the company.

📋 Key Responsibilities

✅ Take and process phone and in-person orders.

✅ Prepare food products according to Domino's standards.

✅ Maintain cleanliness of the store and equipment.

✅ Assist with inventory management and paperwork.

✅ Operate store equipment efficiently.

✅ Engage positively with customers to ensure satisfaction.

ASSUMPTION: Responsibilities likely vary slightly based on store needs and may include additional supportive tasks during busy periods.

🎯 Required Qualifications

Education: Must be at least 16 years old.

Experience: No specific experience required; however, customer service experience is advantageous.

Required Skills:

• Strong verbal and written communication skills.
• Basic math skills for handling transactions.
• Ability to operate a computer and use store technology effectively.

Preferred Skills:

• Previous experience in customer service roles.
• Familiarity with point-of-sale systems.

ASSUMPTION: Given the entry-level nature of this role, most skills can be acquired through on-the-job training provided by Domino’s.

💰 Compensation & Benefits

Salary Range: Not specified. Industry standards for customer service roles are typically minimum wage plus possible bonuses or tips.

Benefits:

• Flexible scheduling accommodating personal commitments.
• Opportunities for career advancement within the company.
• Comprehensive on-the-job training programs.

Working Hours: 40 hours a week with varying shift patterns, including evenings and weekends.

ASSUMPTION: Benefits may include employee discounts and participation in a collaborative and fast-paced work environment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in fast food and pizza delivery.

Company Size: 10,001+ employees, providing extensive infrastructure and support.

Founded: 1960 with a robust history of innovation and expansion in the fast-food industry.

Company Description:

• Known for pioneering technologies in food delivery.
• Focuses on team growth and customer satisfaction.
• Operates globally with a strong community focus.

Company Specialties:

• Pizza and fast-food services.
• Technological advancements in retail operations.
• Marketing and data analytics within the food and beverage sector.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s global reach suggests a stable workplace with diverse opportunities across various functions.

📊 Role Analysis

Career Level: Entry-level, suitable for those beginning their career or seeking a flexible work option.

Reporting Structure: Reports to store management, potential to interface with different levels for career growth.

Work Arrangement: On-site, allowing for hands-on experience and daily team interaction.

Growth Opportunities:

• Progression to management roles.
• Potential to own a franchise.
• Involvement in broader operational leadership roles.

ASSUMPTION: High growth potential due to the structured career advancement paths offered by Domino’s.

🌍 Location & Work Environment

Office Type: Storefront location focused on community service and real-time customer interaction.

Office Location(s): 2443 State Route 9, Ste 205, emphasizing ease of access for staff and patrons.

Geographic Context:

• Located in a vibrant community area.
• Accessible to local transport routes.
• Close proximity to neighborhoods aids in local customer engagement.

Work Schedule: Includes flexible hours, accommodating peak operational times such as evenings and weekends.

ASSUMPTION: The location implies the potential for a busy, dynamic environment due to consistent foot traffic and delivery requests.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Preliminary screening phone call.
• In-person interview with store management.

Key Assessment Areas:

• Ability to handle customer interactions effectively.
• Problem-solving skills in a fast-paced environment.
• Adaptability to varying tasks and team dynamics.

Application Tips:

• Highlight any previous customer service experience.
• Demonstrate your flexibility and willingness to work varying shifts.
• Show enthusiasm for learning and growth within the company.

ATS Keywords: Customer Service, Food Preparation, Team Player, Flexible Schedule, Communication Skills

ASSUMPTION: Keywords are derived from common requirements in customer service roles and should be tailored to match Domino’s focus on adaptability and growth.

🛠️ Tools & Technologies

• Point of Sale (POS) systems.
• Food preparation equipment and ovens.
• Telephone and customer management systems.

ASSUMPTION: These tools are integral to daily operations and are assumed to be supported by on-the-job training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in service.
• Encouragement of personal and professional growth.
• Focus on teamwork and community.

Work Style:

• Fast-paced, dynamic work environment.
• Strong emphasis on customer interaction.
• Clear paths for upward mobility and skill development.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I value opportunities for career advancement?
• Am I able to effectively communicate with diverse customer bases?

ASSUMPTION: Cultural fit is crucial for success, and employees are expected to thrive in a collaborative, client-focused setting.

⚠️ Potential Challenges

• Managing high customer volume during peak hours.
• Adapting to swift changes in task requirements.
• Maintaining quality while performing repetitive tasks.
• Balancing inventory and operational duties effectively.

ASSUMPTION: Challenges are typical of customer service roles but can be mitigated with proper training and support from store leadership.

📈 Similar Roles Comparison

• Other fast food customer service roles offer similar duties but may vary in terms of company-specific systems and culture.
• Grocery store clerks share skills in inventory management and customer service.
• Retail associates may perform similar tasks but with less focus on food preparation.

ASSUMPTION: This comparison suggests a wide applicability of skills gained, beneficial for future career paths in various service industries.

📝 Sample Projects

• Leading a promotional campaign at the store level.
• Participating in a team initiative to improve service efficiency.
• Assisting in the rollout of new product offerings or store processes.

ASSUMPTION: While specific projects aren't detailed, involvement in team and customer initiatives often provides real-world application of learned skills.

❓ Key Questions to Ask During Interview

• What opportunities for advancement does this role offer?
• How does Domino’s measure success in this position?
• Can you describe a typical day in this role?
• What training programs are available to team members?
• How does the company foster a supportive work environment?

ASSUMPTION: These questions aim to better understand alignment with personal growth goals and company expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure resume highlights relevant customer service experience.
• Prepare for potential phone and in-person interviews.
• Be ready to discuss availability and flexibility.
• Demonstrate enthusiasm for contributing to a team-oriented environment.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.