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Customer Service Rep(03458) New City NY

Domino's
Full-time
On-site
New City, New York, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Representative (03458)

πŸ”Ή Company: Domino's

πŸ”Ή Location: New City, New York, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Sun Mar 30, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Engaging with customers in a friendly and helpful manner
  • Taking and managing customer orders efficiently
  • Ensuring the accurate handling of cash and electronic payments
  • Maintaining workplace cleanliness and adhering to grooming standards

ASSUMPTION: The role primarily involves direct customer interaction and product handling within the store as part of the customer service process.

πŸ“‹ Key Responsibilities

βœ… Greet customers and manage the order process

βœ… Operate the cash register and handle customer payments accurately

βœ… Produce and maintain product consistency following Domino's guidelines

βœ… Keep the store clean and organized from a customer's perspective

βœ… Uphold a professional appearance in line with company standards

ASSUMPTION: Responsibilities center on direct customer service and product management in-store.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer-facing role preferred

Required Skills:

  • Customer Service
  • Communication
  • Teamwork
  • Punctuality
  • Positive Attitude

Preferred Skills:

  • Experience with cash handling
  • Familiarity with order taking systems

ASSUMPTION: Candidates should ideally have experience in customer service, but the role is open to first-time job seekers who can demonstrate required skill sets.

πŸ’° Compensation & Benefits

Salary Range: Not specified; typically entry-level customer service roles offer hourly wages

Benefits:

  • Employee discounts
  • Flexible work schedule
  • Potential for career advancement within Domino's

Working Hours: Approximately 40 hours per week, with potential for shift work

ASSUMPTION: Compensation includes hourly wage with potential benefits such as employee discounts and flexible scheduling.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants - a dynamic sector with a strong focus on customer service and hospitality

Company Size: 10,001+ employees, creating extensive networking and growth opportunities

Founded: 1960, with a rich history of innovation in the food delivery sector

Company Description:

  • Highly innovative with a focus on technology and customer satisfaction
  • Global presence with approximately 17,100 stores in 90+ markets
  • Driven by a fun and winning team environment

Company Specialties:

  • Pizza
  • Marketing
  • Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is positioned as a leader in the pizza industry, offering robust career opportunities in a global setting.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for new grads or first-time job seekers

Reporting Structure: Likely reports to a store manager or shift leader

Work Arrangement: On-site, requiring physical presence for customer-facing tasks

Growth Opportunities:

  • Advancement to shift leader or managerial roles
  • Skill development in customer service and retail operations
  • Potential for cross-training in other restaurant functions

ASSUMPTION: Position offers growth through internal promotions and skill enhancement in a high-paced environment.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): New City, NY

Geographic Context:

  • Located in a suburban setting with community presence
  • Accessible via public and personal transport
  • Part of a local chain with familiar branding

Work Schedule: Shifts likely include evenings and weekends due to the nature of the food service industry

ASSUMPTION: Employee will work in a traditional retail setting, with expectations for flexibility in scheduling.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Initial screening by hiring manager
  • In-person interview including role-play scenarios

Key Assessment Areas:

  • Customer service aptitude
  • Cultural fit with company values
  • Problem-solving capabilities

Application Tips:

  • Highlight communication skills and customer service experience
  • Demonstrate ability to work in a fast-paced environment
  • Share examples of past teamwork experiences

ATS Keywords: Customer Service, Communication, Teamwork, Punctuality, Positive Attitude

ASSUMPTION: Process likely to emphasize interpersonal skills and fit with company culture during interviews.

πŸ› οΈ Tools & Technologies

  • Point-of-Sale Systems
  • Customer Service Software
  • Inventory Management Tools

ASSUMPTION: Familiarity with retail technologies is beneficial for store operations and efficiency.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation in service delivery
  • Team-oriented work environment

Work Style:

  • Hands-on and engaging
  • Adaptable to fast-paced scenarios
  • Collaborative and supportive

Self-Assessment Questions:

  • Are you comfortable working directly with customers?
  • Do you thrive in a team-based environment?
  • Are you looking for growth opportunities within the retail sector?

ASSUMPTION: Candidates should align with Domino’s customer-centric and innovative corporate culture.

⚠️ Potential Challenges

  • Handling high volumes of customers during peak hours
  • Maintaining accuracy under pressure
  • Adhering to company standards while multitasking
  • Balancing multiple customer interactions simultaneously

ASSUMPTION: The role demands efficiency and accuracy in high-pressure situations common in the food service industry.

πŸ“ˆ Similar Roles Comparison

  • Roles with comparable customer interaction and service expectations
  • Opportunities to advance in similar fast-paced environments
  • Skillsets in demand across the retail and food service sectors

ASSUMPTION: This role is analogous to other entry-level customer service positions in similar industries offering career development.

πŸ“ Sample Projects

  • Improving store cleanliness processes
  • Designing a customer feedback system
  • Organizing promotional events for store engagement

ASSUMPTION: Projects are likely focused on operational improvements and customer satisfaction strategies.

❓ Key Questions to Ask During Interview

  • What does a typical day look like for a Customer Service Representative?
  • How is performance evaluated in this role?
  • Can you describe the training process for new hires?
  • What growth opportunities are available within Domino’s?
  • How does Domino’s support work-life balance for its employees?

ASSUMPTION: Questions should focus on day-to-day responsibilities, career growth, and company culture to ensure a candidate's alignment with the role.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for potential initial phone or video screening
  • Practice responses to common customer service scenarios
  • Research Domino’s company culture and background
  • Be ready to discuss your availability and scheduling preferences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.