Customer Service Rep(03511) - 153 East 116th Street

📌 Core Information

🔹 Job Title: Customer Service Rep(03511) - 153 East 116th Street

🔹 Company: Domino's

🔹 Location: New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Creating a positive first impression for customers
• Maintaining a cheerful demeanor and exuding positive energy
• Efficiently handling multiple tasks
• Offering flexible scheduling options, from part-time to full-time

ASSUMPTION: Successful candidates likely exhibit strong interpersonal skills and a capacity for fast-paced work environments due to their need for positive customer interactions and multitasking abilities.

📋 Key Responsibilities

✅ Provide exceptional customer service with a positive attitude

✅ Handle customer inquiries and issues promptly

✅ Work various shifts, including weekends and late nights

✅ Potential to transition into management roles for high performers

ASSUMPTION: The role may involve learning on the job without prior restaurant experience, emphasizing adaptability and customer focus.

🎯 Required Qualifications

Education: Not specified

Experience: No prior restaurant experience required

Required Skills:

• Customer Service
• Attention to Detail
• Multi-tasking

Preferred Skills:

• Experience in customer-facing roles
• Proficiency in point-of-sale systems

ASSUMPTION: Emphasis is placed on personal attributes like cheerfulness and adaptability more than formal education.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligned with entry-level customer service roles in urban areas

Benefits:

• Flexible working hours
• Opportunities for career advancement
• Employee discounts on products

Working Hours: Flexible, including potential for part-time and weekend hours

ASSUMPTION: The role offers standard entry-level compensation with potential increases based on performance and managerial progression.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants focusing on pizza delivery

Company Size: Over 10,001 employees, offering a varied working environment with chances for growth

Founded: 1960

Company Description:

• A leading public restaurant brand with innovative team members
• Operates approximately 17,100 stores in 90+ markets globally
• Known for pioneering technology initiatives and dynamic product offerings

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global entity, Domino’s offers a robust framework for career growth and innovation in the quick-service restaurant industry.

📊 Role Analysis

Career Level: Entry-level with opportunities for growth into management positions

Reporting Structure: Directly reports to store managers or team leaders

Work Arrangement: On-site; requires physical presence for effective customer interaction

Growth Opportunities:

• Development into supervisory roles
• Training on operational and management skills
• Potential for cross-department mobility

ASSUMPTION: Growth potential aligns with performance and acquired experience in customer interactions and multitasking.

🌍 Location & Work Environment

Office Type: On-site restaurant environment

Office Location(s): 153 East 116th Street, New York, United States

Geographic Context:

• Vibrant urban setting with high customer footfall
• Accessibility to public transport likely
• Part of a bustling retail neighborhood

Work Schedule: Variable shifts including lunch, evening, and late night

ASSUMPTION: Working environment may include peak periods of high customer demand, necessitating quick-paced operations and effective time management.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial telephone screening for basic fit assessment
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to multitask and stay organized
• Communication and interpersonal skills

Application Tips:

• Highlight any customer service experience you have
• Detail your ability to work flexible hours
• Emphasize positive energy and team spirit

ATS Keywords: Customer Service, Flexible Schedule, Multitasking, Positive Attitude, Team Player

ASSUMPTION: The interview process will focus heavily on attitude and availability, given the entry-level nature of the job and the company's focus on customer satisfaction.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Telephone Communication Systems
• Basic Computer Software (e.g., MS Office)

ASSUMPTION: Familiarity with basic technology and communication tools is assumed for efficient job performance in the retail food service environment.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Innovation and adaptability
• Team collaboration and support

Work Style:

• Energetic and dynamic
• Proactive problem solving
• Goal and results-driven

Self-Assessment Questions:

• Do you enjoy direct customer interactions and helping people?
• Can you stay positive and handle stress in a busy environment?
• Are you willing to work varying shifts, including weekends?

ASSUMPTION: Candidates who thrive in fast-paced settings and embody the company's energetic culture are likely to excel in this role.

⚠️ Potential Challenges

• Handling high-volume customer interactions
• Long working hours, including late shifts
• Maintaining product knowledge to answer customer inquiries
• Navigating potential language barriers in diverse customer base

ASSUMPTION: Challenges relate primarily to the nature of the work environment, demanding resilience and adaptive communication skills.

📈 Similar Roles Comparison

• Competitive with similar entry-level roles in food service
• Opportunities for quicker advancement into management positions
• Benefits from being part of a global brand with established credibility

ASSUMPTION: Similar roles in the same industry may offer similar compensation but with different progression opportunities depending on company size and structure.

📝 Sample Projects

• Initiating a "customer of the month" program
• Participating in team events to improve service delivery
• Creating a visual and engaging storefront display

ASSUMPTION: The projects are geared towards customer engagement and in-store promotional activities, enhancing direct customer interactions.

❓ Key Questions to Ask During Interview

• How does Domino's support career development for customer service representatives?
• What are the busiest times at this location, and how is the team supported?
• What characteristics do your most successful CSRs share?
• Can you explain the management opportunities mentioned?
• How does Domino's approach customer feedback to improve service?

ASSUMPTION: Candidates should ask about growth opportunities and team dynamics to better understand workplace culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare to discuss your availability and willingness to work various shifts
• Provide references that can vouch for your customer service skills
• Follow up with the hiring manager to express interest and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.