Customer Service Rep(03545) - 1479 Fulton St

📌 Core Information

🔹 Job Title: Customer Service Rep (03545) - 1479 Fulton St

🔹 Company: Domino's

🔹 Location: Brooklyn, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all necessary equipment efficiently
• Stocking ingredients from deliveries to the appropriate storage areas
• Preparing various product orders accurately
• Receiving and processing both telephone and in-person orders

ASSUMPTION: The primary tasks revolve around efficient operation and management of daily store functions to ensure customer satisfaction and effective store operations.

📋 Key Responsibilities

✅ Operate equipment as required

✅ Stock deliveries into storage, work areas, and coolers

✅ Prepare orders and ensure product quality

✅ Receive, process, and track telephone orders

✅ Take inventory and manage associated paperwork

✅ Maintain cleanliness of equipment and facilities

ASSUMPTION: These responsibilities suggest a focus on operational efficiency and customer interaction, critical for a service-based role.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years, preferably in customer service environments.

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical skills for transaction handling
• Proficiency with computers to enter orders

Preferred Skills:

• Prior customer service experience
• Familiarity with using point-of-sale systems

ASSUMPTION: This role requires essential customer service skills with an emphasis on communication and basic math competencies.

💰 Compensation & Benefits

Salary Range: Not specified - typically around $15-$20/hour based on industry standards for similar roles.

Benefits:

• Opportunities for advancement within the company
• Employee discounts on products
• Flexible scheduling options

Working Hours: 40 hours per week with potential for overtime as needed

ASSUMPTION: Benefits and compensation suggest the company's focus on rewarding consistent work performance with industry-standard offerings.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on quick-service and delivery model

Company Size: 10,001+ employees, indicating a large organizational structure with diverse opportunities.

Founded: 1960; has grown into a leading international pizza brand.

Company Description:

• Innovative and technology-driven franchise
• Engaged in global markets with a customer-first approach
• Focus on fun, motivation, and team collaboration

Company Specialties:

• Pizza and Sandwich production
• Marketing and Technology advancements
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's offers a dynamic environment, emphasizing innovation and customer service within the restaurant industry.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting in customer service or the food industry.

Reporting Structure: Reports to the store manager and assistant managers.

Work Arrangement: Physical presence required (on-site)

Growth Opportunities:

• Promotion to assistant manager or store manager roles
• Opportunities to work in different store locations
• Expanding skill set across various company functions

ASSUMPTION: The role serves as a solid start in the service sector with clear pathways to develop managerial skills.

🌍 Location & Work Environment

Office Type: Fast-paced retail store environment

Office Location(s): 1479 Fulton St, Brooklyn, New York

Geographic Context:

• Located in a busy urban setting
• Easily accessible by public transport
• Close to various amenities for convenience

Work Schedule: Based on a rotating schedule, including evenings and weekends.

ASSUMPTION: The bustling environment reflects the need for adaptability and customer focus in a vibrant city setting.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening by HR
• In-person interview with store management

Key Assessment Areas:

• Communication ability
• Problem-solving skills in dynamic situations
• Customer interaction proficiency

Application Tips:

• Highlight past customer service experience
• Showcase flexibility in scheduling
• Emphasize ability to work effectively in fast-paced environments

ATS Keywords: Customer Service, Order Processing, Inventory Management, Teamwork

ASSUMPTION: The recruitment process focuses on finding candidates who thrive in high-demand service settings.

🛠️ Tools & Technologies

• Point-of-Sale (POS) Systems
• Order entry touch-screen interfaces
• Basic Microsoft Office tools for paperwork

ASSUMPTION: Familiarity with basic digital tools enhances efficiency in processing and managing orders.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Innovative approach across operations
• Engagement in community and team success

Work Style:

• Team-oriented and collaborative
• Fast-paced with fluctuating day-to-day tasks
• Flexibility in roles and scheduling

Self-Assessment Questions:

• Am I comfortable working in fast-paced environments?
• Do I enjoy direct customer interaction?
• Can I adapt to changing priorities quickly?

ASSUMPTION: Success in this role likely requires adaptability, teamwork, and strong communication skills.

⚠️ Potential Challenges

• Managing high customer traffic during peak hours
• Adapting to diverse customer needs efficiently
• Ensuring accurate order processing
• Balancing time between customer service and store operations

ASSUMPTION: The role demands resilience and effectiveness under pressure, common in the fast food sector.

📈 Similar Roles Comparison

• Comparison with roles in smaller setups indicates richer customer interaction at Domino's.
• Generally, competitive benefits and career paths compared to other major food service brands.
• Technological integration could be a differentiating factor.

ASSUMPTION: Domino's might offer a more structured career path than smaller local competitors.

📝 Sample Projects

• Initiative to improve order processing efficiency
• Customer service excellence training workshops
• Inventory management system optimization project

ASSUMPTION: These projects demonstrate how everyday roles can contribute to broader business goals.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing your customer service team?
• Can you describe the training and support provided for new hires?
• What are the opportunities for growth within the company?
• How does the store ensure customer satisfaction during high volume periods?
• What qualities do successful employees share in this role?

ASSUMPTION: These questions aim to clarify expectations and growth opportunities within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume emphasizing customer service skills
• Attend any scheduled interviews on time
• Follow up with a thank-you note post-interview
• Research the company culture and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.