Customer Service Rep(03561) - 6525 Hiram-Douglasville Hwy

📌 Core Information

🔹 Job Title: Customer Service Rep(03561) - 6525 Hiram-Douglasville Hwy

🔹 Company: Domino's

🔹 Location: Douglasville, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service with enthusiasm and professionalism
• Operating cash register and handling transactions accurately
• Preparing and serving quality Domino's products following company guidelines
• Maintaining the cleanliness and presentation of the store environment

ASSUMPTION: This role emphasizes customer interaction and teamwork. Given Domino’s focus on rapid service and quality, employees are expected to be efficient and maintain high customer satisfaction levels.

📋 Key Responsibilities

✅ Greeting customers and taking orders courteously

✅ Operating the cash register and processing customer payments

✅ Preparing and ensuring the quality of pizzas according to recipes and portion standards

✅ Maintaining restaurant cleanliness and ensuring all areas are tidy

✅ Adhering to Domino's Pizza Image Standards for professional appearance

✅ Other duties as assigned

ASSUMPTION: Employees are expected to multitask and handle various role aspects, from food preparation to customer service, indicating versatility and adaptability are essential.

🎯 Required Qualifications

Education: Not specified; generally open to individuals with diverse educational backgrounds

Experience: No prior experience required, making it accessible to entry-level candidates

Required Skills:

• Customer service excellence
• Team player with strong collaboration skills
• Friendly and effective communication with strangers
• Time management and organizational skills
• Professional appearance and conduct

Preferred Skills:

• Basic knowledge of food service industry practices
• Prior experience in a customer-centric role is advantageous

ASSUMPTION: The role requires interpersonal skills more than technical expertise. Flexibility and a positive attitude are emphasized over other qualifications.

💰 Compensation & Benefits

Salary Range: Not specified; entry-level hourly wage typical for customer service roles in food service industry

Benefits:

• Weekly Pay
• Flexible Scheduling
• Referral Bonus Programs
• Employee Discounts and Assistance Program
• Potential for Growth into Management Positions

Working Hours: Approximately 40 hours per week with potential for schedule flexibility and additional shifts

ASSUMPTION: Benefits and flexible scheduling make this role appealing to those seeking work-life balance and career growth opportunities within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza delivery and quick service

Company Size: 10,001+ employees, indicating a large corporate structure with extensive resources

Founded: Founded in 1960, with a strong reputation and innovative approach in the pizza industry

Company Description:

• Globally recognized as a leader in pizza delivery
• Innovative use of technology to enhance customer service
• Commitment to improving and expanding worldwide operations

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: Domino's Careers

ASSUMPTION: The company's size and global reach provide stability and opportunities for employees to grow within the organization.

📊 Role Analysis

Career Level: Entry-level position suitable for those starting their career or seeking a customer service role

Reporting Structure: Likely reporting to store manager with potential collaboration with team leads and other representatives

Work Arrangement: On-site, providing the opportunity to engage directly with customers and colleagues

Growth Opportunities:

• Promotion to supervisory roles within the store
• Cross-training for various positions including management
• Opportunities for lateral movement within the organization

ASSUMPTION: Entry-level nature of the role with structured paths for progression, suited for individuals interested in growing within a retail or customer service environment.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment requiring energy and attention to customer needs

Office Location(s): Primary location at 6525 Hiram-Douglasville Hwy, Douglasville, Georgia

Geographic Context:

• Located within a community setting, accessible to local residents
• Surrounded by diverse businesses and amenities
• Area known for its thriving commercial presence

Work Schedule: Includes regular shifts that may range from morning to late evening, weekends and holidays

ASSUMPTION: The retail setting necessitates adaptation to high customer traffic and dynamic working hours.

💼 Interview & Application Insights

Typical Process:

• Initial application submission via online portal
• Preliminary phone screening to assess basic qualifications
• In-person interview focusing on customer service skills and attitude

Key Assessment Areas:

• Customer service orientation and problem-solving skills
• Interpersonal and communication proficiency
• Work ethic and reliability

Application Tips:

• Highlight any prior customer service experience
• Demonstrate enthusiasm for working with a team
• Be ready to discuss availability and willingness to work varied shifts

ATS Keywords: Customer Service, Team Player, Friendly, Communication, Professional Appearance

ASSUMPTION: Emphasis on interpersonal skills and the ability to thrive in a customer-first environment will likely be key focus areas during the interview process.

🛠️ Tools & Technologies

• Point-of-sale systems for transaction processing
• Telecommunications devices for customer orders
• Basic food preparation equipment and procedures

ASSUMPTION: Familiarity with basic technology and a willingness to learn company-specific systems are valuable for this role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and adaptation to new technologies
• Teamwork and community engagement

Work Style:

• Collaborative and supportive team environment
• Fast-paced with a focus on efficiency
• Customer-centric with a friendly and upbeat demeanor

Self-Assessment Questions:

• Are you comfortable engaging with diverse customers and colleagues?
• Do you thrive in a fast-paced retail environment?
• Can you maintain professionalism and composure during busy periods?

ASSUMPTION: Candidates who embody friendliness, teamwork, and a strong customer focus are likely to align well with the company culture.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Adapting to shift changes and varied hours
• Upholding company image standards in dynamic conditions
• Learning and adhering to product preparation protocols

ASSUMPTION: High-energy environments require quick thinking and a proactive approach to customer service and operations management.

📈 Similar Roles Comparison

• Other customer service roles generally require similar soft skills but may vary in settings and responsibilities.
• Roles at competing food service companies might offer different benefit packages or growth paths.
• Positions in other industries may not offer the same flexibility or work atmosphere.

ASSUMPTION: Similar roles in the hospitality and service industry share customer service emphases but differ in cultural and operational contexts.

📝 Sample Projects

• Customer satisfaction initiatives to enhance service quality
• Team collaboration to optimize store operations during peak times
• Community engagement projects or local marketing efforts

ASSUMPTION: Involvement in store-level projects can provide valuable experience in operations and service management.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• What are the most significant challenges of this role?
• How does Domino's measure success in this position?
• What are the growth opportunities within the company?
• How would you describe the team dynamics in this location?

ASSUMPTION: Asking these questions will help determine the position's fit for your career goals and working style.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service skills
• Prepare for a potential phone screening by reviewing common interview questions
• Follow up with a thank-you note after your interview
• Stay attentive to communications from Domino's hiring team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.