Customer Service Rep(03607) - 853 Long Island Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep(03607) - 853 Long Island Ave.

🔹 Company: Domino's

🔹 Location: Deer Park, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Presenting a positive first impression of friendliness and high service standards.
• Engaging with customers naturally without sounding scripted.
• Growing career opportunities within Domino's as the company expands.
• Flexible working hours that range between part-time and full-time.

ASSUMPTION: The role not only involves customer interaction but also includes prep work related to pizzas, given the nature of the company and previous listings for similar roles.

📋 Key Responsibilities

✅ Present a positive first impression of Domino's friendliness.

✅ Engage naturally with customers without resorting to scripts.

✅ Work collaboratively with team members to meet customer service standards.

✅ Support pizza-making processes as needed.

ASSUMPTION: Responsibilities include some level of multitasking in operational duties besides customer service to enhance teamwork and operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: Between 0 to 2 years of experience in customer service preferred.

Required Skills:

• Strong customer service skills
• Excellent communication abilities
• High reliability and punctuality
• Flexible scheduling availability
• A positive, team-oriented attitude

Preferred Skills:

• Experience in a fast-paced retail environment
• Background in food service or similar industries

ASSUMPTION: No formal educational requirements are stated, suggesting a focus on soft skills and flexibility over academic background.

💰 Compensation & Benefits

Salary Range: $15.00 to $18.00 per hour

Benefits:

• Flexible working schedule
• Opportunities for escalation to management roles
• Employee discounts on food items

Working Hours: 15 to 35 hours per week, with requirements for weekend availability.

ASSUMPTION: Compensation and benefits may include other perks typical in the fast-food industry, such as free or discounted meals, though not explicitly mentioned in the job listing.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry with a strong focus on pizza delivery and innovative food technology

Company Size: 10,001+ employees, offering a broad range of career opportunities and a chance to be part of a large-scale organization.

Founded: 1960, with a legacy of industry leadership in pizza delivery.

Company Description:

• Leading global pizza delivery service known for innovations such as voice-ordering apps.
• A focus on creating a fun working environment with opportunities for career growth.
• A commitment to excellent customer service and high-quality food delivery.

Company Specialties:

• Pizza
• Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on employee satisfaction and innovation suggests a supportive work environment where employee contributions are valued.

📊 Role Analysis

Career Level: Entry-level position with potential for rapid career advancement based on performance.

Reporting Structure: Likely reports to store management or shift leaders.

Work Arrangement: Primarily on-site at the Deer Park location.

Growth Opportunities:

• Promotion to supervisory roles for high performers
• Training programs to enhance professional skills
• Opportunities to transition to other business units or corporate roles

ASSUMPTION: Growth opportunities are probably significant due to the company's rapid growth and usual corporate structure offering clear advancement tracks.

🌍 Location & Work Environment

Office Type: Customer-facing retail environment.

Office Location(s): 853 Long Island Ave, Deer Park, New York

Geographic Context:

• Located in a suburban area with a mix of residential and commercial businesses.
• Proximity to public transportation may vary; personal transport preferred.
• Nearby amenities could include shopping centers and food outlets, enhancing lunch options.

Work Schedule: Varied hours including evenings and weekends with a requirement for flexibility.

ASSUMPTION: The store environment is likely fast-paced with periods of high traffic, especially during meal times and weekends.

💼 Interview & Application Insights

Typical Process:

• Submit an online application with a resume and cover letter.
• Initial phone screening to assess candidate interest and compatibility.
• In-person interview with store management.

Key Assessment Areas:

• Customer service orientation
• Ability to work well under pressure
• Team collaboration capabilities

Application Tips:

• Highlight customer service experience in your application.
• Be prepared to discuss previous teamwork scenarios.
• Express flexibility and willingness to cover varied shifts.

ATS Keywords: Customer service, communication, teamwork, pizza preparation, flexible scheduling.

ASSUMPTION: The application process is designed to quickly evaluate candidates' service skills and flexibility, considering the role's central focus on customer interaction.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Company-provided communication tools
• Food preparation machinery

ASSUMPTION: Primary tools will include point-of-sale and ordering systems typical in the QSR (Quick Service Restaurant) industry.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Fast-paced and high energy
• Responsive to fluctuating customer demands
• Focused on teamwork and collective success

Self-Assessment Questions:

• Am I excited about interacting with customers daily?
• Can I maintain a positive attitude under stress?
• Do I value team success over individual credit?

ASSUMPTION: Success at Domino's is likely dependent on aligning with these core cultural values and adapting quickly to store needs.

⚠️ Potential Challenges

• Handling difficult customers with professionalism
• Meeting service speed expectations during peak times
• Balancing multiple tasks simultaneously
• Adapting to schedule changes at short notice

ASSUMPTION: Challenges typical of customer service roles in high-demand environments, requiring adaptability and resilience.

📈 Similar Roles Comparison

• Similar roles might be available in other fast-food chains with varied pay scales.
• Opportunities in retail environments with a focus on customer interaction.
• Customer service roles in different hospitality sectors offering varied career paths.

ASSUMPTION: Positions in other fast-paced service environments could offer similar experiences with slight variations in corporate culture and customer engagement focus.

📝 Sample Projects

• Handling promotional campaigns and engaging with customers for feedback.
• Participating in team-based challenges to improve store efficiency.
• Contributing to marketing events or local store promotions.

ASSUMPTION: Projects might involve team initiatives aimed at increasing customer satisfaction and improving store metrics.

❓ Key Questions to Ask During Interview

• What are the biggest challenges I might face in this role?
• How do you measure success for a Customer Service Rep at Domino's?
• Can you describe the typical career progression path?
• What tools and training will be provided to help succeed?
• How does the team typically celebrate successes?

ASSUMPTION: Asking these questions can provide insights into expectations and the support systems available within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a personal story that illustrates your customer service skills.
• Ensure availability for a possible interview within a week of application.
• Gather references that can speak to your reliability and work ethic.
• Research more about Domino's for a comprehensive interview discussion.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.