Customer Service Rep(03617) - 2430 middle country road

📌 Core Information

🔹 Job Title: Customer Service Rep(03617) - 2430 Middle Country Road

🔹 Company: Domino's

🔹 Location: Centereach, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and assisting customers with order placements.
• Helping with pre-rush food preparation.
• Assisting with order assembly and clean-up tasks.
• Opportunities to train in pizza making and other food item preparations.

ASSUMPTION: This role is designed for individuals seeking foundational experience in customer service with potential for skill development in food preparation and team collaboration.

📋 Key Responsibilities

✅ Answer phones and assist customers with placing orders

✅ Support pre-rush food preparation activities

✅ Assist in assembling orders and maintaining store cleanliness

✅ Potentially train to prepare pizzas and other menu items

ASSUMPTION: The duties involve both customer interaction and back-of-house support tasks, providing a well-rounded introduction to restaurant operations.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level, no specific experience required

Required Skills:

• Basic customer service skills
• Order processing abilities
• Ability to work in a team environment

Preferred Skills:

• Prior experience in food service or retail
• Basic culinary skills

ASSUMPTION: The job is open to candidates with general customer service aptitude, but previous experience in similar environments may be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligns with entry-level customer service roles in the food industry.

Benefits:

• Training for career advancement
• Employee discounts on food
• Supportive team environment

Working Hours: 40 hours per week, with potential for varied shifts based on store needs.

ASSUMPTION: Compensation is likely to include base hourly wages with potential for benefits tailored to recruitment and retention of entry-level employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and innovation in food services.

Company Size: 10,001+ employees, offering diverse opportunities within a global company.

Founded: 1960

Company Description:

• Renowned for being a leading pizza delivery brand worldwide.
• Known for innovative technology solutions in the food service industry.
• Committed to customer satisfaction and operational excellence.

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovations
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's presents a structured yet dynamic environment, fostering growth through innovation and customer-focused strategies.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Likely reports to store manager or shift supervisor.

Work Arrangement: On-site with structured schedules.

Growth Opportunities:

• Potential advancement to supervisory roles
• Skill development in customer service and food preparation
• Possibility of transitioning to corporate roles for high performers

ASSUMPTION: This role provides foundational skills with potential lateral and upward mobility within Domino's corporate structure.

🌍 Location & Work Environment

Office Type: Frontline restaurant environment

Office Location(s): 2430 Middle Country Road, Centereach, New York

Geographic Context:

• Community-oriented location
• Accessible by local transit and major roadways
• Part of a vibrant retail area with customer traffic

Work Schedule: Full-time; may include evenings, weekends, and holidays

ASSUMPTION: The role demands flexibility in scheduling, typical of retail and food service sectors.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• In-person or virtual interview
• Possible team or scenario-based assessment

Key Assessment Areas:

• Customer service aptitude
• Ability to work in a team
• Attention to detail in task execution

Application Tips:

• Emphasize customer interaction skills
• Highlight any prior food service experience
• Demonstrate a proactive work ethic and enthusiasm for learning

ATS Keywords: Customer Service, Food Preparation, Order Handling

ASSUMPTION: The hiring process is straightforward, focusing on interpersonal skills and alignment with Domino's customer service values.

🛠️ Tools & Technologies

• Order management systems
• Point of Sale (POS) technology
• Internal training software

ASSUMPTION: Employees will need to become proficient in order processing and related technologies to improve efficiency and service delivery.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Passion for customer satisfaction
• Innovative thinking

Work Style:

• Team-oriented collaboration
• Fast-paced, dynamic environment
• Focus on operational excellence and speed

Self-Assessment Questions:

• Can I thrive in a fast-paced, customer-focused setting?
• Am I proactive in learning new skills?
• Do I have a strong sense of team spirit?

ASSUMPTION: A cultural fit within Domino's requires adaptability, enthusiasm for continual improvement, and a steadfast commitment to customer service excellence.

⚠️ Potential Challenges

• Handling high-volume customer interactions
• Maintaining composure during peak rush periods
• Ensuring consistent service quality
• Balancing multiple tasks efficiently

ASSUMPTION: The role may demand effective time management and resilience, especially during busy service times.

📈 Similar Roles Comparison

• Retail Customer Service Associate
• Food Service Crew Member
• Cashier/Order Taker

ASSUMPTION: Similar positions offer entry-level opportunities to develop interpersonal and multitasking skills crucial for service-oriented careers.

📝 Sample Projects

• Design a customer satisfaction feedback survey
• Organize a shift schedule for efficiency
• Develop methods to enhance order accuracy

ASSUMPTION: Projects may focus on improving customer interaction processes and operational efficiency in-store.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How does Domino's support career growth?
• What are the key challenges in this role?
• How is performance evaluated?
• What team dynamics should I expect?

ASSUMPTION: Candidates should ask about training, career paths, and team integration to assess long-term fit and potential growth within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience
• Ensure contact information is up to date
• Be ready for potential phone screening
• Research Domino's company culture and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.