Customer Service Rep(03623) - 179 medford ave

📌 Core Information

🔹 Job Title: Customer Service Representative (03623) - 179 Medford Ave

🔹 Company: Domino's

🔹 Location: East Patchogue, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service through phone and in-person interactions
• Assisting customers with order placement
• Performing pre-rush food preparation and order assembly
• Maintaining cleanliness and organization within the store

ASSUMPTION: The job involves entry-level responsibilities with opportunities for skill development in pizza making, which indicates a supportive training environment for career progression.

📋 Key Responsibilities

✅ Answering customer phone calls and inquiries

✅ Assisting with order placement and processing in-store

✅ Assisting with pre-rush food preparation

✅ Helping with the assembly of customer orders

✅ Ensuring cleanliness and tidiness of the store

ASSUMPTION: Responsibilities are likely rotational and flexible, depending on day-to-day needs, given it’s an entry-level position.

🎯 Required Qualifications

Education: Not specified, but likely a high school diploma or equivalent due to entry-level designation

Experience: Suitable for individuals with little to no experience

Required Skills:

• Customer Service
• Order Placement
• Basic Food Preparation
• Cleaning and organizational skills

Preferred Skills:

• Prior retail or food service experience
• Basic knowledge of pizza making

ASSUMPTION: Given the entry-level nature, training is provided for specific tasks, so formal skills in pizza making are not mandatory initially.

💰 Compensation & Benefits

Salary Range: Not specified, but typically competitive and commensurate with entry-level food industry positions

Benefits:

• Employee discounts on food and beverages
• Opportunities for advancement and promotion within Domino's
• Flexible scheduling options

Working Hours: 40 hours per week, typical for full-time employees

ASSUMPTION: Benefits are standard for entry-level roles in the food service industry, focusing on practical perks like discounts and flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery and innovative customer service technologies

Company Size: Over 10,001 employees, signifying a large corporate environment with numerous opportunities for advancement

Founded: 1960

Company Description:

• A leading pizza delivery and restaurant chain known globally
• Innovative in technology, particularly in online order and delivery systems
• Strong company culture motivated by employee-driven success and community contribution

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Digital Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s focus on innovation in service reflects a dynamic work environment benefiting from an employee-friendly ethos.

📊 Role Analysis

Career Level: Entry-Level with room for growth and skill acquisition

Reporting Structure: Typically reports to a shift manager or store manager within the store hierarchy

Work Arrangement: On-site, with interactions with both customers and team members

Growth Opportunities:

• Training in advanced food preparation and pizza making
• Opportunities to step into supervisory or managerial roles
• Possibility of engaging in cross-functional roles in operations

ASSUMPTION: Career progression is straightforward, with initial training laying the groundwork for advancement to more skilled positions.

🌍 Location & Work Environment

Office Type: Retail store located within a busy commercial area

Office Location(s): 179 Medford Ave, East Patchogue, New York

Geographic Context:

• Located within a vibrant community with strong customer demographics
• Accessible transportation routes for commuting employees
• Close to other commercial activities, enhancing foot traffic

Work Schedule: Flexible, including potential shifts on evenings and weekends to meet peak operation times

ASSUMPTION: The busy location implies a fast-paced work environment that requires adaptability and customer interaction skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by HR or store manager
• In-person interview focusing on situational and customer service questions

Key Assessment Areas:

• Customer service aptitude
• Problem-solving abilities during busy periods
• Willingness to engage in learning and improvement

Application Tips:

• Highlight any prior customer service experience
• Show enthusiasm for learning new tasks and working in a team setting
• Demonstrate flexibility in work availability

ATS Keywords: Customer Service, Food Preparation, Order Assembly, Cleaning, Pizza Making

ASSUMPTION: The application process is straightforward, emphasizing customer service skills and operational flexibility.

🛠️ Tools & Technologies

• Order processing and point-of-sale systems
• Food preparation equipment and tools
• Basic cleaning equipment

ASSUMPTION: Familiarity with food service equipment will be trained, emphasizing hands-on learning rather than prior experience.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and efficiency in service delivery
• Community engagement and support

Work Style:

• Team-oriented with open communication
• Adaptive to fast-paced environments
• Focus on problem-solving and effective time management

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with customers and providing service?
• Am I keen on learning and developing new skills?

ASSUMPTION: A proactive, team-focused attitude is prized, reflecting the collaborative and dynamic nature of the company.

⚠️ Potential Challenges

• Handling busy shifts during peak service hours
• Maintaining speed and accuracy with orders
• Balancing multiple tasks simultaneously
• Adapting to various customer preferences and demands

ASSUMPTION: Adapting swiftly and maintaining a customer-first approach are essential due to high traffic and operational demands.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains focusing on entry-level service and operational tasks
• Comparison with retail customer service positions, with additional food handling aspects
• Potential for skill overlap with hospitality industry entry-level roles

ASSUMPTION: This role offers a diverse experience blending customer service with technical skill improvement in food handling.

📝 Sample Projects

• Organizing a weekly inventory check process
• Developing a prompt customer greeting script
• Implementing a cleaning schedule for efficiency

ASSUMPTION: Projects are focused on operational improvements and customer experience enhancements, typical of entry-level roles.

❓ Key Questions to Ask During Interview

• What training procedures are in place for new employees?
• How does the team handle peak periods effectively?
• What are the most important skills for success in this role?
• Can you describe the career advancement opportunities within Domino's?
• What are the expectations for handling customer complaints or issues?

ASSUMPTION: Understanding growth potential and daily operational expectations is key to preparing questions for interviews.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a concise resume highlighting relevant customer service experience
• Gather references to attest to your work ethic and customer service skills
• Practice responses to common interview questions
• Research company values and align your application accordingly

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.