Customer Service Rep(03669) - 1758 Pitkin Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(03669) - 1758 Pitkin Ave

🔹 Company: Domino's

🔹 Location: Brooklyn, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all necessary equipment for service
• Stocking ingredients in designated areas
• Preparing products for customer orders
• Receiving and processing phone orders
• Conducting inventory and managing associated paperwork
• Cleaning equipment and facilities daily
• Ensuring clear communication with customers and co-workers

ASSUMPTION: This role involves interaction with various teams and requires multitasking in a dynamic environment. Based on common practices in similar roles, I assumed that customer service reps should be proactive in managing time and tasks efficiently.

📋 Key Responsibilities

✅ Operate all necessary equipment to facilitate service

✅ Stock ingredients from delivery area to storage, work area, and walk-in cooler

✅ Prepare customer orders efficiently and accurately

✅ Receive and process telephone orders for delivery and carryout

✅ Take inventory regularly and complete associated paperwork to ensure stock levels

✅ Clean equipment and maintain facility cleanliness daily

ASSUMPTION: Responsibilities listed likely represent both individual and team duties. It’s assumed that employees need to rotate through various responsibilities to maintain workflow flexibility.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred, but not specified

Experience: Open to entry-level candidates with 0-2 years of experience

Required Skills:

• Strong verbal communication skills
• Basic mathematical skills for handling transactions
• Proficient in using computer systems for order processing
• Good motor coordination and dexterity

Preferred Skills:

• Previous customer service experience
• Experience in food service or retail industries

ASSUMPTION: Absence of specific educational requirements implies a focus on practical skills and experience. Based on industry standards, it's assumed that customer service roles are open to diverse educational backgrounds.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the customer service industry

Benefits:

• Training provided on the job
• Opportunities for advancement within the company
• Employee discounts on products

Working Hours: 40 hours per week; typically flexible shifts to cover business hours

ASSUMPTION: Benefits and salary are assumed to align with Domino’s typical compensation packages for similar roles, which usually include some employee discounts and performance incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically quick-service pizza operations

Company Size: 10,001+ employees, providing a vast network and resource for professional growth

Founded: 1960

Company Description:

• Global presence with approximately 17,100 stores in over 90 markets
• Innovative use of technology to enhance customer experience
• Focus on quality and customer satisfaction

Company Specialties:

• Pizza
• Marketing and Digital Solutions
• Data Analytics and Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and customer focus indicates a dynamic work environment. Employees are likely encouraged to contribute creatively to service improvements.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals early in their career journey

Reporting Structure: Reports to a shift manager or store manager

Work Arrangement: On-site presence is crucial for customer interaction and store operations

Growth Opportunities:

• Progression to supervisory roles within the store
• Potential cross-training in other departments
• Access to management training programs

ASSUMPTION: Role provides a foundational step in the customer service industry which could lead to future managerial prospects with experience and performance.

🌍 Location & Work Environment

Office Type: Storefront within a local community setting

Office Location(s): 1758 Pitkin Ave, Brooklyn, NY

Geographic Context:

• Located in a bustling neighborhood with diverse clientele
• Accessible by public transportation
• Near various retail and dining options

Work Schedule: Shifts vary based on operational needs, including evenings and weekends

ASSUMPTION: As with most culinary service positions, the location requires a dynamic approach to shift scheduling to meet customer demand.

💼 Interview & Application Insights

Typical Process:

• Application submission
• Initial phone screening
• Behavioral interview with store management

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Team collaboration

Application Tips:

• Highlight any previous customer-facing roles
• Showcase communication and mathematical skills
• Emphasize ability to handle fast-paced environments

ATS Keywords: Customer service, fast-paced, communication skills, inventory management, retail experience

ASSUMPTION: Application process likely involves practical assessments to gauge real-world competency in customer service scenarios.

🛠️ Tools & Technologies

• POS systems for transaction processing
• Order management software
• Basic kitchen equipment operation

ASSUMPTION: Familiarity with industry-standard technology is crucial in this role to ensure smooth operations without specific training on proprietary systems.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Adaptable to changing priorities
• Motivated by goals and performance metrics
• Comfortable in fast-paced settings

Self-Assessment Questions:

• Am I comfortable interacting with a variety of customers?
• Can I manage multiple tasks simultaneously under pressure?
• Do I enjoy working in a team-based environment?

ASSUMPTION: Cultural emphasis is on proactive service delivery and innovation, ideal for individuals seeking a dynamic and engaging work environment.

⚠️ Potential Challenges

• Handling high volumes of orders during peak hours
• Maintaining composure while managing customer inquiries and complaints
• Adhering to strict hygiene and quality standards
• Efficiently performing manual tasks and multitasking

ASSUMPTION: Challenges typical for similar roles are inferred here, focusing on maintaining service standards amidst fluctuating workloads.

📈 Similar Roles Comparison

• Customer Assistant at fast-food chains
• Sales Associate in retail settings
• Order Processor in a call center

ASSUMPTION: Roles involve customer interaction, product handling, and require strong communication and organizational skills.

📝 Sample Projects

• Leading a team initiative to enhance order processing efficiency
• Participating in a customer feedback analysis
• Assisting in the training of new recruits

ASSUMPTION: Sample projects reflect industry norms where employees may engage in team development and process improvement activities.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does this position contribute to store success?
• What opportunities exist for professional growth within the company?
• How is performance evaluated in this role?
• What are the team dynamics like here?

ASSUMPTION: Interview questions are devised to align role expectations with personal and professional goals and understand team integration.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Be ready for potential follow-up phone screening
• Review best practices for behavior-based interviews
• Research Domino's culture and values to prepare meaningful questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.