Customer Service Rep(03761) - 407 South Main Street Part Time/ Full Time

📌 Core Information

🔹 Job Title: Customer Service Rep(03761) - 407 South Main Street Part Time/ Full Time

🔹 Company: Domino's

🔹 Location: Fall River, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking customer orders efficiently and accurately
• Assisting in pizza preparation and other kitchen duties
• Providing excellent customer experiences
• Working as a part of a dynamic and supportive team

ASSUMPTION: This role involves direct interaction with customers, requiring an outgoing personality and ability to maintain positive customer relations.

📋 Key Responsibilities

✅ Taking customer orders

✅ Making pizzas and prepping products

✅ Ensuring a positive customer experience

✅ Working in a fun and fast-paced environment

ASSUMPTION: Responsibilities include typical duties for customer service in a fast-food environment, necessitating energy and enthusiasm.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role preferred

Required Skills:

• Outgoing personality
• Efficiency
• Energetic
• Teamwork
• Ability to thrive in a fast-paced environment

Preferred Skills:

• Experience in customer service
• Familiarity with food preparation tasks

ASSUMPTION: Skills listed are typical for entry-level customer service roles in a fast-food setting, emphasizing interpersonal and operational capabilities.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Confidential according to EEO guidelines
• Potential employee discounts
• Dynamic work environment

Working Hours: 40 hours/week; flexibility between part-time and full-time considered

ASSUMPTION: The position likely offers benefits typical of the food service industry, with flexible scheduling to accommodate various lifestyles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating robust corporate infrastructure and growth potential

Founded: 1960, highlighting a long history of industry presence and stability

Company Description:

• Innovative franchise offering fun and dynamic career opportunities
• Focus on teamwork and continuous improvement
• Strong customer dedication, especially through technological advancements

Company Specialties:

• Pizza
• Sandwiches
• Marketing and Digital Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company context provided focuses primarily on retail food service and innovations in delivery and customer engagement.

📊 Role Analysis

Career Level: Entry-level position suitable for beginners or those with minimal experience

Reporting Structure: Reports to shift or store manager

Work Arrangement: Primarily on-site work, requiring face-to-face customer interaction

Growth Opportunities:

• Potential for advancing to supervisory or managerial roles
• Opportunities to develop interpersonal and operational skills
• Increase in responsibility with demonstrated performance excellence

ASSUMPTION: The role offers a foundation for career progression within Domino's through improved skills and internal opportunities.

🌍 Location & Work Environment

Office Type: Retail food service environment

Office Location(s): 407 South Main Street, Fall River, Massachusetts

Geographic Context:

• Located in a busy commercial area
• Access to public transportation may be available
• Local community-focused service

Work Schedule: Flexible hours, part-time or full-time as per business needs and employee preferences

ASSUMPTION: The geographic context suggests a frequent flow of customers, necessitating strong customer service abilities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video interview
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Ability to work in a fast-paced environment
• Teamwork and collaboration

Application Tips:

• Highlight any prior customer service or food service experience
• Demonstrate an outgoing and energetic personality
• Emphasize ability to thrive in a team-based, dynamic environment

ATS Keywords: Customer Service, Teamwork, Efficiency, Energetic, Fast-Paced

ASSUMPTION: The application process likely involves evaluating interpersonal skills and ability to handle customer interactions effectively.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Inventory management software
• Restaurant kitchen equipment

ASSUMPTION: Usage of basic restaurant and customer service technologies is integral for daily operations.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Teamwork
• Continuous improvement

Work Style:

• Collaborative and supportive
• Fast-paced with varied daily tasks
• Responsive to customer needs

Self-Assessment Questions:

• Do you enjoy working in a team-oriented environment?
• Are you comfortable with dynamic and busy work settings?
• Can you maintain positivity and initiative under pressure?

ASSUMPTION: Successful candidates will align closely with Domino's emphasis on collective success and customer delight.

⚠️ Potential Challenges

• Managing high-volume customer service scenarios
• Maintaining consistency and quality under pressure
• Adapting quickly to changing customer demands
• Balancing multitasking with attentive service

ASSUMPTION: The environment demands high resilience and the ability to handle stress positively given its fast-paced nature.

📈 Similar Roles Comparison

• Similar to roles in other quick-service restaurant chains
• Generally more interaction than back-of-house positions
• Enhanced customer engagement compared to delivery-focused roles

ASSUMPTION: Comparable to other entry-level roles in terms of responsibilities and skills required, with a slight edge in customer interaction intensity.

📝 Sample Projects

• Implementing promotions on a store level
• Organizing team meetings to improve service speed
• Developing new strategies to enhance customer experience

ASSUMPTION: Projects are generally operational or efficiency-focused, typical of customer service in a fast-service atmosphere.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by customer service representatives here?
• How is success measured in this position?
• What opportunities are available for advancement?
• Can you describe a typical day in this role?
• What training programs does Domino's offer employees?

ASSUMPTION: Questions aim to clarify expectations, growth opportunities, and support structures available to new hires.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a resume that highlights relevant experience and skills
• Prepare for potential phone or video interviews
• Be ready to discuss your customer service experience and team-fit
• Follow up with the hiring team after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.