Customer Service Rep(03772) - 56 Main St

📌 Core Information

🔹 Job Title: Customer Service Rep (03772) - 56 Main St

🔹 Company: Domino's

🔹 Location: Lakeville, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing customer service duties
• Involvement in pizza making
• Maintaining food and team member safety
• Operating store technology and assisting with operations

ASSUMPTION: This job involves significant hands-on tasks in a fast-paced environment, designed to offer frontline exposure in food service and operations. It’s suitable for individuals looking to build foundational experience in customer service and operational roles.

📋 Key Responsibilities

✅ Conduct customer service duties to ensure excellent customer experiences

✅ Engage in pizza making, ensuring top quality and pride in food preparation

✅ Maintain safety protocols for food and team members

✅ Operate store technology efficiently

✅ Assist in smooth store operations

ASSUMPTION: The primary focus is on service and operations, combining customer interaction with the technical skills required for food preparation and store maintenance.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level, suitable for individuals with 0-2 years of experience

Required Skills:

• Excellent customer service skills
• Capability to maintain food safety standards
• Proficiency in operating store technology

Preferred Skills:

• Teamwork abilities
• Basic understanding of store operations

ASSUMPTION: The role is crafted for individuals who are enthusiastic about customer interaction, with no specific prior qualifications or educational prerequisites.

💰 Compensation & Benefits

Salary Range: Not specified, likely competitive with industry standards for entry-level positions

Benefits:

• Flexible scheduling with opportunities for overtime
• Discounts on menu items
• Opportunities for growth and career advancement

Working Hours: Designed for a full-time schedule, typically 40 hours per week with flexibility

ASSUMPTION: Compensation and benefits are structured to provide financial stability while allowing growth within the company, appealing to candidates seeking work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a strong emphasis on pizza delivery

Company Size: 10,001+ employees, part of a large-scale operation offering diverse opportunities for career advancement

Founded: 1960

Company Description:

• Top-ranked public restaurant brand recognized for innovation and competitive spirit
• International presence with over 17,100 stores worldwide
• Focus on fun, customer satisfaction, and advanced technology adoption

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Digital Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s positions itself as an innovative employer with a strong market presence, leveraging its large scale to foster dynamic career paths and employee growth.

📊 Role Analysis

Career Level: Entry-level with growth opportunities within the franchise

Reporting Structure: Likely reports to store manager or shift leader, depends on the store hierarchy

Work Arrangement: On-site work ensuring immersive customer engagement and teamwork in a dynamic setting

Growth Opportunities:

• Access to internal promotions
• Skill development via cross-training in various operational areas
• Potential to branch into supervisory roles

ASSUMPTION: The role is strategically designed for those aiming to grow within a structured retail environment, providing a foundation for future career steps within the organization.

🌍 Location & Work Environment

Office Type: Fast-paced retail store setting

Office Location(s): Primarily located at 56 Main St, Lakeville, Massachusetts

Geographic Context:

• Located in a suburban area with a family-oriented community
• Accessible by local transportation options
• Close proximity to local amenities and residential neighborhoods

Work Schedule: Covers multiple shifts with potential weekend and holiday work, emphasizes flexible scheduling

ASSUMPTION: The on-site nature of the role promotes direct involvement in customer management and in-store operations, suitable for those who thrive in active, hands-on environments.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone or video screening interview
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Ability to adhere to safety standards
• Technical proficiency in store systems

Application Tips:

• Highlight any retail or customer service experience
• Emphasize flexibility and ability to handle shift work
• Discuss any past experience with food safety standards

ATS Keywords: Customer Service, Food Safety, Teamwork, Technology Operation

ASSUMPTION: The interview process is practical and straightforward, aiming to assess basic capabilities necessary for fast-paced customer interaction roles.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Online Ordering Platforms
• Shift Scheduling Software

ASSUMPTION: Proficiency in basic retail technologies will be beneficial, assisting in efficient customer service and inventory management.

👔 Cultural Fit Considerations

Company Values:

• Dedication to customer satisfaction
• Emphasis on safety and quality
• Encouragement of team development and learning

Work Style:

• Team-oriented, collaborative environment
• Fast-paced with a focus on multitasking
• Proactive problem-solving approach

Self-Assessment Questions:

• Am I enthusiastic about working in a customer-facing role?
• Do I thrive in a fast-paced and dynamic work setting?
• Am I comfortable working with technology and adhering to safety protocols?

ASSUMPTION: Candidates who align with the company's core values and exhibit teamwork and problem-solving skills tend to perform well in their roles.

⚠️ Potential Challenges

• Handling high customer demand during peak hours
• Maintaining composure under pressure
• Ensuring consistent food quality
• Adapting to varying store conditions

ASSUMPTION: The expected challenges are typical of a retail and food service environment, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Compared to other retail roles, this position involves greater emphasis on customer service and food preparation
• Opportunities for rapid skill development due to the fast-paced work nature
• Engagement with technology offers a unique learning angle in comparison to similar entry-level positions

ASSUMPTION: The role offers a blend of customer service, operation skills, and technology use, providing a well-rounded experience for entry-level employees.

📝 Sample Projects

• Collaborating on strategies to improve customer wait times
• Participating in inventory management initiatives
• Engaging in team meetings to enhance operational efficiencies

ASSUMPTION: Sample projects may not be formalized due to the nature of the role but there is potential to engage in ongoing improvement activities.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• What metrics are used to measure success in this position?
• How does Domino's support career advancements within the store?
• Can you describe the team culture here?
• What are the biggest challenges faced by team members in this role?

ASSUMPTION: These questions are crafted to provide insights into daily operations, career growth, and cultural dynamics at the store level.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare necessary documentation highlighting relevant experience
• Include skills pertinent to customer service and operations in your CV
• Be ready for a possible interview scheduling post-application review
• Follow up on your application status through the career portal

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.