Customer Service Rep(03774) - 90 Lakeview Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep(03774) - 90 Lakeview Ave.

🔹 Company: Domino's

🔹 Location: Lowell, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Handling pizza orders accurately
• Ensuring customer satisfaction
• Opportunities for career growth

ASSUMPTION: The role includes assisting with pizza preparation and handling customer orders on the phone or in person, with growth potential as highlighted by the company culture.

📋 Key Responsibilities

✅ Provide outstanding customer service to all customers

✅ Accurately take and process pizza orders

✅ Ensure that customer service standards are maintained

✅ Assist with various tasks related to pizza preparation and delivery as needed

ASSUMPTION: It is assumed that assisting in pizza preparation and delivery will be occasional due to the primary focus on customer service.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service preferred, but not required

Required Skills:

• Friendly personality
• Strong people skills
• Effective communication

Preferred Skills:

• Prior customer service experience
• Problem-solving ability

ASSUMPTION: The emphasis on personality and people skills suggests that customer interaction will be a key part of the role.

💰 Compensation & Benefits

Salary Range: Not specified, but likely aligned with industry standards for entry-level customer service roles

Benefits:

• Flexible scheduling
• Opportunities for career advancement
• Employee discounts

Working Hours: 40 hours per week, with potential flexibility to accommodate personal schedules

ASSUMPTION: Salary information is not provided, but benefits like flexible scheduling and career advancement suggest a supportive work environment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large organization with structured opportunities

Founded: 1960

Company Description:

• One of the world's leading public restaurant brands
• Innovative culture with a focus on continuous improvement
• Global presence with approximately 17,100 stores

Company Specialties:

• Pizza and sandwiches
• Marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s emphasis on innovation and global reach suggests a dynamic, fast-paced work environment.

📊 Role Analysis

Career Level: Entry-level position with potential for internal growth

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site, focusing on customer interaction

Growth Opportunities:

• Promotion to management roles
• Potential to become a franchise owner
• Opportunities within corporate operations

ASSUMPTION: The role offers clear pathways for advancement, encouraging long-term career development with Domino's.

🌍 Location & Work Environment

Office Type: Retail environment within a Domino's store

Office Location(s): 90 Lakeview Ave, Lowell, Massachusetts

Geographic Context:

• Located in a busy area of Lowell
• Accessible by public transportation
• Surrounded by local amenities

Work Schedule: Primarily during hungry hours (lunch and dinner times), with some flexibility

ASSUMPTION: The work environment is fast-paced due to customer demand during peak meal times.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening
• In-person interview at the store

Key Assessment Areas:

• Customer service capability
• Interpersonal skills
• Problem-solving ability

Application Tips:

• Highlight customer service experience
• Show enthusiasm for flexible work hours
• Demonstrate strong communication skills

ATS Keywords: Customer Service, Communication, Teamwork, Time Management

ASSUMPTION: The interview process is straightforward, focusing on customer service aptitude and availability.

🛠️ Tools & Technologies

• Point of Sale (POS) system
• Order management software
• Phone systems for customer orders

ASSUMPTION: The use of technology will focus on standard retail and quick-service restaurant tools.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Innovation
• Team collaboration

Work Style:

• Fast-paced and dynamic
• Team-oriented
• Customer-focused

Self-Assessment Questions:

• Do you enjoy interacting with customers?
• Can you work effectively in a fast-paced environment?
• Are you interested in growth opportunities?

ASSUMPTION: A strong cultural fit is likely for outgoing, customer-focused individuals who thrive in busy settings.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Balancing multiple tasks simultaneously
• Maintaining high customer service standards
• Adapting to shift changes and schedules

ASSUMPTION: Challenges mainly revolve around the service industry dynamics and customer interactions.

📈 Similar Roles Comparison

• Customer Service Associate in other retail settings
• Food service crew member in fast-food chains
• Sales associate roles in the hospitality sector

ASSUMPTION: Similar roles emphasize direct customer interaction and service in a retail or food service environment.

📝 Sample Projects

• Running a loyalty program campaign
• Organizing special promotions around local events
• Participating in store opening activities

ASSUMPTION: Projects will focus on customer engagement and promotional activities to boost sales.

❓ Key Questions to Ask During Interview

• What are the typical career paths available from this position?
• How does Domino's support employee development?
• What does a successful customer service rep look like at Domino's?
• How is performance measured during shifts?
• What challenges might I face in this role?

ASSUMPTION: Asking these questions can help understand growth opportunities and performance expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Update your resume to highlight relevant skills and experiences
• Prepare for a potential phone interview
• Familiarize yourself with Domino's core values and customer service approach
• Be ready for an in-person interview at the store

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.