Customer Service Rep(03784) - 64 Staniford Street

📌 Core Information

🔹 Job Title: Customer Service Rep (03784) - 64 Staniford Street

🔹 Company: Domino's

🔹 Location: Boston, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service
• Providing flexible scheduling to accommodate personal commitments
• Opportunities for career growth within the company
• A supportive team environment to enhance learning and development

ASSUMPTION: The job overview highlights flexible scheduling and growth opportunities as appealing incentives to attract a diverse candidate pool, from students to part-time workers seeking supplemental income.

📋 Key Responsibilities

✅ Provide excellent customer service and ensure customer satisfaction

✅ Take customer orders accurately and efficiently

✅ Assist customers with inquiries and resolve issues

✅ Contribute to a positive team environment by collaborating with co-workers

ASSUMPTION: Each responsibility emphasizes a focus on customer interaction and teamwork to align with the company’s service excellence goals.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Strong communication and interpersonal skills
• Problem-solving abilities
• Ability to work in a team environment

Preferred Skills:

• Previous experience in a customer service or food service industry
• Familiarity with point-of-sale systems

ASSUMPTION: While not specified, a high school diploma or equivalent is often a minimal educational requirement for similar roles.

💰 Compensation & Benefits

Salary Range: Not specified, typically industry entry-level wages may apply

Benefits:

• Employee discounts on food and beverages
• Flexible work schedules
• Opportunities for advancement

Working Hours: Up to 40 hours per week, with flexible scheduling

ASSUMPTION: Compensation likely aligns with industry standards for similar entry-level positions, and benefits such as employee discounts are typical incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, offering stability and growth opportunities across a global network

Founded: 1960 in Ann Arbor, MI

Company Description:

• Committed to innovation in the food-service industry
• Offers a vibrant and dynamic work environment
• Promotes career advancement from entry-level roles to franchise ownership

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s global presence offers extensive career development opportunities for employees looking to advance within the organization.

📊 Role Analysis

Career Level: Entry-level with potential for advancement

Reporting Structure: Reports to shift manager or Assistant Manager

Work Arrangement: Fully on-site with in-person customer interaction

Growth Opportunities:

• Advancement to supervisory roles
• Potential transition into management positions
• Possibilities to own a Domino’s franchise

ASSUMPTION: Roles at this level are designed to offer substantial learning and development through hands-on experience.

🌍 Location & Work Environment

Office Type: Retail storefront focused on direct customer service

Office Location(s): 64 Staniford Street, Boston, MA

Geographic Context:

• Located in a bustling urban area with a diverse customer base
• Accessible by public transportation
• Close proximity to student populations and residential communities

Work Schedule: Flexibility built into daily scheduling to accommodate peaks in customer demand

ASSUMPTION: The store’s location influences customer demographics, requiring adaptability and diverse service skills from staff.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening with a hiring manager
• In-person interview at the store

Key Assessment Areas:

• Customer service aptitude
• Ability to work in a fast-paced environment
• Interpersonal and communication skills

Application Tips:

• Emphasize your willingness to work flexible hours
• Highlight any previous customer service experience
• Show enthusiasm for the Domino’s brand and its products

ATS Keywords: Customer Service, Pizza Delivery, Teamwork, Communication

ASSUMPTION: The structured interview process is likely to focus on role-specific skills and cultural fit with the company’s customer-centric ethos.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order tracking software
• Customer feedback tools

ASSUMPTION: Familiarity with retail POS systems may enhance efficiency in daily operations, although training will likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Dedication to providing quality service and food
• Commitment to innovation and technology
• Focus on teamwork and community engagement

Work Style:

• Team-oriented and collaborative
• Adaptable to fast-paced environments
• Customer-focused with a proactive attitude

Self-Assessment Questions:

• Do you enjoy interacting with diverse groups of people?
• Are you comfortable working in a fast-paced retail environment?
• Can you manage multiple tasks while maintaining a positive attitude?

ASSUMPTION: Candidates should be prepared for a culture that prioritizes customer satisfaction and team collaboration.

⚠️ Potential Challenges

• Coping with high demand during peak hours
• Maintaining service quality under pressure
• Adapting to varied customer needs and feedback
• Navigating fast-paced work environments

ASSUMPTION: Effective time management and resilience are essential to overcoming these challenges effectively.

📈 Similar Roles Comparison

• Food Service Worker: Focuses on food preparation and service more than direct customer interaction
• Retail Associate: Offers broader product knowledge but less food-specific service
• Call Center Representative: Primarily involves virtual communication without face-to-face interaction

ASSUMPTION: Similar roles may offer different challenges, focusing more on either sales, service, or customer relationship aspects.

📝 Sample Projects

• Implementing a new customer feedback process
• Participating in local store promotions and events
• Developing team training sessions to improve service efficiency

ASSUMPTION: Projects are designed to enhance customer experience and operational efficiency within the store.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by new hires in this role?
• How does Domino’s support career progression within the company?
• What are the typical peak hours, and how are shifts scheduled to accommodate them?
• How does the company handle customer feedback and complaints?
• What training opportunities are available to employees?

ASSUMPTION: Asking insightful questions demonstrates interest in the role and a proactive approach to understanding job expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a tailored resume highlighting relevant experience
• Prepare for a potential phone screening with the hiring manager
• Follow up on your application status within a week if no response is received

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.