Customer Service Rep(03786) - 54 Main St

📌 Core Information

🔹 Job Title: Customer Service Representative (03786) - 54 Main St

🔹 Company: Domino's

🔹 Location: Marlborough, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging positively with customers to enhance service experiences
• Taking and managing customer orders effectively
• Ensuring customer satisfaction and address any concerns promptly
• Opportunity for career growth within the company

ASSUMPTION: The job aims to align with flexible scheduling and offer growth opportunities, as Domino's values the personal development of their team members.

📋 Key Responsibilities

✅ Engage with customers and address their inquiries and concerns

✅ Take orders efficiently and ensure accuracy

✅ Maintain a positive customer experience during interactions

✅ Participate in training and development opportunities for career advancement

ASSUMPTION: Responsibilities are customer-focused, possibly requiring multitasking skills due to the dynamic environment.

🎯 Required Qualifications

Education: Not specified

Experience: Previous customer service experience is a plus, but not mandatory

Required Skills:

• Customer Service
• People Skills
• Communication

Preferred Skills:

• Teamwork
• Time Management

ASSUMPTION: Qualifications prioritize interpersonal skills over formal education, reflecting the nature of customer service work.

💰 Compensation & Benefits

Salary Range: Not specified; industry average for entry-level positions is typically hourly wage-based

Benefits:

• Flexible work hours
• Growth opportunities within the company
• On-the-job training

Working Hours: 40 hours per week, with flexible scheduling options available

ASSUMPTION: Compensation is hourly and may include potential bonuses based on performance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery

Company Size: 10,001+ employees (large corporate environment)

Founded: 1960

Company Description:

• Major player in the global pizza delivery market
• Innovative in technology and customer engagement
• Emphasizes fun and career growth

Company Specialties:

• Pizza
• Marketing
• Technology and Digital Innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's brand emphasizes a fast-paced and supportive work culture aiming for high turnover in product while maintaining employee growth.

📊 Role Analysis

Career Level: Entry-level with potential for advancement

Reporting Structure: Likely reports to Store Supervisor or Manager

Work Arrangement: On-site with in-person customer interaction required

Growth Opportunities:

• Pathways to management roles
• Potential transition to corporate roles
• Franchise ownership for ambitious team members

ASSUMPTION: Role offers transparent career progression paths, beneficial for long-term career plans within the company.

🌍 Location & Work Environment

Office Type: Retail/Storefront environment

Office Location(s): 54 Main St, Marlborough, Massachusetts

Geographic Context:

• Located in a busy neighborhood conducive to customer traffic
• Access to public transportation
• Competitive neighborhood with other dining and food service options

Work Schedule: Varied shifts including evenings and weekends to meet customer demand

ASSUMPTION: The location experiences high foot traffic, ideal for a customer-facing role needing high adaptability to different customer types.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Participate in a phone screening
• Attend on-site or virtual interview

Key Assessment Areas:

• Customer interaction abilities
• Problem-solving skills
• Cultural fit with team

Application Tips:

• Highlight any previous customer service experience
• Emphasize ability to work flexible hours
• Show enthusiasm for career growth within Domino's

ATS Keywords: Customer service, teamwork, communication, sales support, food service

ASSUMPTION: The application process emphasizes communication and people skills, crucial for the service industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer relationship management tools
• Standard office communications tools

ASSUMPTION: The technology used includes store operational tools facilitating customer orders and interactions.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Commitment to innovation
• Teamwork and community

Work Style:

• Dynamic and adaptive
• Team-centric approach
• Open to flexible hours

Self-Assessment Questions:

• Do I enjoy interacting with a variety of customers?
• Am I comfortable working in a fast-paced environment?
• How do I approach handling customer complaints or feedback?

ASSUMPTION: A strong cultural fit at Domino's involves a proactive and customer-first mindset, with team cooperation highly valued.

⚠️ Potential Challenges

• Managing customer expectations during peak times
• Balancing multiple customer interactions simultaneously
• Adapting to evening and weekend work schedules
• Meeting skills development for career growth

ASSUMPTION: Challenges are typical of a high-volume service role, testing time management and composure.

📈 Similar Roles Comparison

• Similar customer service roles in quick-service restaurants
• Differences in corporate vs franchise store environments
• Comparable entry-level paths in large multi-location organizations

ASSUMPTION: Similar roles will have commonalities in customer-focused objectives but may differ in scope of training and growth pathways.

📝 Sample Projects

• Implementing a new promotional campaign at the store level
• Developing a customer engagement strategy
• Participating in in-store renovation planning and execution

ASSUMPTION: Projects are likely team-oriented, focusing on improving store performance and customer interaction efficiency.

❓ Key Questions to Ask During Interview

• What opportunities for career advancement does Domino's offer?
• How does Domino's support team member development?
• What is the company culture like in this store?
• How are team successes and achievements recognized?
• What is a typical career progression for this role?

ASSUMPTION: Questions are crafted to understand not only daily operations but also future career potential within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experience
• Prepare to discuss your availability and flexibility for work hours
• Research more about Domino's to understand their customer service ethos
• Reach out for any clarifications on the application process via their contact portal

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.