Customer Service Rep(03795) - 390 Rhode Island ave

📌 Core Information

🔹 Job Title: Customer Service Rep(03795) - 390 Rhode Island Ave

🔹 Company: Domino's

🔹 Location: Fall River, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers and providing top-notch service
• Processing orders both over the phone and in person
• Maintaining a clean and organized work environment
• Operating equipment and managing inventory

ASSUMPTION: This role requires a mix of customer interaction and operational tasks due to the dual focus on service and stock management mentioned in the job description.

📋 Key Responsibilities

✅ Operate all customer service and kitchen equipment

✅ Stock ingredients and manage inventory

✅ Prepare products following company standards

✅ Receive and process customer orders efficiently

✅ Maintain cleanliness and hygiene standards in the store

✅ Complete paperwork related to inventory and orders

ASSUMPTION: Responsibilities may extend to additional store operational tasks as required, given the emphasis on teamwork and flexibility.

🎯 Required Qualifications

Education: Not specified (minimum requirement can be high school level)

Experience: 0-2 years relevant experience in customer service or retail preferred

Required Skills:

• Effective communication skills
• Basic math proficiency
• Ability to handle physical tasks such as lifting and moving ingredients

Preferred Skills:

• Previous experience in a retail or food service setting
• Proven ability to work in a fast-paced environment

ASSUMPTION: High school students or those with equivalent education are encouraged to apply, as the job is suitable for entry-level candidates seeking customer service experience.

💰 Compensation & Benefits

Salary Range: Not specified (typically entry-level hourly wage for customer service roles)

Benefits:

• Flexible work schedules
• Opportunities for career advancement within the company
• Potential for additional perks, such as employee discounts

Working Hours: 40 hours per week with potential for part-time flexibility

ASSUMPTION: Compensation is likely competitive with entry-level customer service positions in the food industry, focusing on flexibility and growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry with a focus on fast food and quick service

Company Size: 10,001+ employees, providing broad networks and community engagement opportunities

Founded: 1960

Company Description:

• Renowned for innovation in technology and service
• Global presence with over 17,100 stores in 90+ markets
• Strong commitment to employee growth and diversity

Company Specialties:

• Pizza
• Technology integration in food service
• Marketing and brand strategy

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Applicants can expect a dynamic and engaging work environment with a focus on innovation and personal development, given the company's diverse operational strategies and technological involvement.

📊 Role Analysis

Career Level: Entry-level with potential growth to managerial positions

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: Fully on-site with varied shifts

Growth Opportunities:

• Pathway from customer service to management
• Potential to own a franchise through the internal promotion system
• Skill development programs available internally

ASSUMPTION: This role is geared towards individuals looking to develop their career in the food service industry, with tangible pathways to management and ownership based on performance and ambition.

🌍 Location & Work Environment

Office Type: Physical store environment

Office Location(s): 390 Rhode Island Ave, Fall River, Massachusetts

Geographic Context:

• Located in a city with a robust local community
• Accessible by local transit
• Offers potential social and economic benefits

Work Schedule: Varied shifts to cater to operational hours of 24/7 pizza delivery and pick-up

ASSUMPTION: The location may appeal to local candidates looking for an on-site role with dynamic work hours, fitting into personal schedules or other commitments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to manage multiple tasks
• Problem-solving under pressure

Application Tips:

• Highlight any customer service experience
• Provide examples of teamwork in previous roles
• Demonstrate flexibility and reliability

ATS Keywords: Customer Service, Communication, Teamwork, Inventory Management, Basic Math Skills

ASSUMPTION: The application process is streamlined to identify candidates with a strong customer focus and adaptability in fast-paced environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Kitchens equipment like ovens and slicers
• Telecommunications for order processing

ASSUMPTION: Familiarity with basic kitchen and retail technology is beneficial, with hands-on training provided for specific Domino's systems.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion
• Commitment to excellence
• Innovation and leadership in technology

Work Style:

• Team-oriented with a focus on collaboration
• Dynamic, with a fast-paced work flow
• Customer-focused with attention to detail

Self-Assessment Questions:

• Am I comfortable in a fast-paced work environment?
• Can I effectively communicate with diverse teams and customers?
• Do I align with a company that values innovation and growth?

ASSUMPTION: Applicants should be ready to embrace a collaborative and challenging work culture that prioritizes customer satisfaction.

⚠️ Potential Challenges

• Handling high customer volumes during peak times
• Managing time efficiently across tasks
• Working in varying temperatures and environments
• Physical demand of standing and moving during shifts

ASSUMPTION: Applicants should be prepared for physical and scheduling challenges typical in a dynamic restaurant environment, with support provided as needed.

📈 Similar Roles Comparison

• Compared to other retail roles, this offers unique advancement pathways to ownership
• More operational variety than typical dining service roles
• The combined focus on customer interaction and product preparation differentiates it from purely customer-focused roles

ASSUMPTION: Unlike standard customer service roles, this position offers a comprehensive view of restaurant operations with diverse daily tasks.

📝 Sample Projects

• Handling an increased order volume during a promotional event
• Implementing new inventory stock organization strategies
• Participating in community engagement initiatives

ASSUMPTION: Projects will typically align with operational goals and community interaction, focusing on efficiency and customer service enhancements.

❓ Key Questions to Ask During Interview

• What are the biggest challenges this store has faced recently?
• How does Domino's support personal and career development?
• What does a typical career path look like for someone in this role?
• How is success measured in this position?
• What team strategies are in place to ensure a positive work environment?

ASSUMPTION: These questions aim to gauge opportunities for growth, current challenges, and team dynamics within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience and skills
• Prepare for potential phone and in-person interviews by reviewing customer service scenarios
• Consider visiting the store to understand its working environment better before the interview
• Follow up post-interview with a thank you email to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.