Customer Service Rep (03826) - 8539 South Tamiami Trail

📌 Core Information

🔹 Job Title: Customer Service Rep (03826) - 8539 South Tamiami Trail

🔹 Company: Domino's

🔹 Location: Sarasota, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers in a friendly manner
• Taking and processing orders efficiently
• Collaborating with team members to maintain high service standards
• Gaining foundational skills for growth in customer service and management

ASSUMPTION: This role is targeted at individuals looking to start or advance a career in customer service or the restaurant industry, with chances to progress to management positions.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and great customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling

✅ Upselling

✅ Making Domino’s high-quality pizzas

✅ Food and portion control

✅ Hygiene and food safety

✅ Food preparation

✅ General cleaning duties

✅ Operating all equipment

✅ Stocking ingredients

✅ Preparing product

✅ Receiving and processing telephone orders

✅ Taking inventory and completing paperwork

✅ Cleaning equipment and facilities approximately daily

ASSUMPTION: The responsibilities are designed to provide a comprehensive understanding of Domino's operations, equipping employees with skills applicable in various roles within the company.

🎯 Required Qualifications

Education: Not specified; typically high school diploma or equivalent preferred

Experience: 0-2 years of experience in customer service or related fields

Required Skills:

• Customer Service
• Cash Handling
• Food Preparation
• Hygiene & Food Safety
• Order Taking
• Upselling
• Communication
• Teamwork

Preferred Skills:

• Inventory Management
• Problem Solving

ASSUMPTION: The qualifications seek to match candidates who are adaptable and eager to learn in a fast-paced environment, balancing customer interaction with operational tasks.

💰 Compensation & Benefits

Salary Range: Not specified; typically steady hourly wage depending on experience and location

Benefits:

• Training and development programs
• Employee discounts
• Opportunities for career progression

Working Hours: 40 hours per week, with potential for flexibility based on scheduling needs

ASSUMPTION: Compensation aligns with industry standards for entry-level positions, emphasizing the importance of skill development and potential for career advancement.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large organization with broad career opportunities

Founded: 1960

Company Description:

• Global pizza delivery leader
• Innovative and tech-focused company
• Committed to customer satisfaction and high-quality products

Company Specialties:

• Pizza
• Sandwiches
• Technology & Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's, as an established global brand, offers stability and innovation-driven growth opportunities for employees.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting or transitioning into a customer service career

Reporting Structure: Reports to store management or shift supervisors

Work Arrangement: Primarily on-site, fostering direct interaction and hands-on learning

Growth Opportunities:

• Progression to management roles
• Training for franchise ownership
• Skill development for higher responsibility roles

ASSUMPTION: The role provides a pathway to management and potential franchise ownership, aligning with long-term career aspirations.

🌍 Location & Work Environment

Office Type: In-store operational environment

Office Location(s): 8539 South Tamiami Trail, Sarasota, Florida

Geographic Context:

• Located in a busy retail corridor
• Access to public transport and local amenities
• Vibrant local community

Work Schedule: Predominantly shift-based, with potential for evening and weekend hours

ASSUMPTION: The work environment is fast-paced and collaborative, ideal for individuals who thrive on direct customer engagement and teamwork.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• Phone screening or virtual interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Teamwork and collaboration
• Ability to handle high-pressure situations

Application Tips:

• Highlight relevant customer service experience
• Demonstrate a positive, proactive attitude
• Emphasize flexibility and adaptability

ATS Keywords: Customer Service, Cash Handling, Teamwork, Upselling

ASSUMPTION: The application process is straightforward, aiming to identify candidates with strong interpersonal skills and a willingness to learn.

🛠️ Tools & Technologies

• Point-of-sale systems
• Computer-based order entry systems
• Telephone systems

ASSUMPTION: Familiarity with basic technological tools is essential, with training provided for specific systems used by Domino’s.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Commitment to quality
• Innovative spirit

Work Style:

• Hands-on and proactive
• Collaborative teamwork
• Flexible and adaptive to change

Self-Assessment Questions:

• Do you enjoy working in a fast-paced environment?
• Are you comfortable handling customer inquiries and complaints?
• Can you manage multiple tasks simultaneously?

ASSUMPTION: The cultural fit is key, with a preference for individuals who are aligned with company values and have a team-oriented mindset.

⚠️ Potential Challenges

• Managing customer dissatisfaction
• Working under time pressure during peak hours
• Physical demands of lifting and carrying
• Adapting to varied shift patterns

ASSUMPTION: The challenges inherent in this role demand resilience and the ability to remain calm under pressure.

📈 Similar Roles Comparison

• Other customer service roles in retail or food service
• Entry-level management training positions
• Roles in fast-food chains

ASSUMPTION: Comparing similar roles helps in understanding career progressions and potential benefits specific to Domino’s.

📝 Sample Projects

• Improving customer service response times
• Implementing new upselling techniques
• Organizing in-store promotional events

ASSUMPTION: Sample projects showcase everyday tasks that enhance customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What training programs are available for career development?
• How is performance evaluated for this position?
• What opportunities are there for career advancement within Domino’s?
• How does Domino’s support work-life balance for its employees?
• What does a typical day look like in this role?

ASSUMPTION: These questions can help gauge the company's support for career growth and the work environment dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant customer service experience
• Be ready to provide references from previous employers or educators
• Review common customer service scenarios and practice responses
• Stay informed about Domino’s latest products and promotions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.