Customer Service Rep(03863) - 12200 San Jose Blvd #22

📌 Core Information

🔹 Job Title: Customer Service Rep (03863) - 12200 San Jose Blvd #22

🔹 Company: Domino's

🔹 Location: Jacksonville, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service
• Engaging in food preparation tasks
• Performing light lifting and cleaning duties
• Maintaining a professional demeanor at all times

ASSUMPTION: The focus is on customer interactions and operational support within the store environment, based on typical entry-level roles at franchise locations.

📋 Key Responsibilities

✅ Deliver high-quality customer service to all patrons

✅ Assist with the preparation of food items

✅ Maintain cleanliness of the store through routine cleaning tasks

✅ Work collaboratively with team members to meet store objectives

ASSUMPTION: Responsibilities infer a mix of direct customer service and operational support based on standard quick-service restaurant roles.

🎯 Required Qualifications

Education: Not specified

Experience: Experience is a plus but not required; a willingness to learn is essential.

Required Skills:

• Customer Service
• Positive Attitude
• Timeliness

Preferred Skills:

• Experience in food service settings
• Ability to handle dynamic work environments

ASSUMPTION: The qualifications focus on personal traits and basic customer service skills commonly required in the service industry.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level roles offer hourly wages

Benefits:

• Cash Tips Paid Daily
• Flexible Work Hours
• Excellent Work Environment
• Medical Coverage
• Paid Vacation
• Referral Bonus
• Opportunity for Advancement

Working Hours: Approximately 40 hours per week, with weekend and night shifts required

ASSUMPTION: Standard benefits for hourly employees in the restaurant industry with an emphasis on incentives for performance and workplace flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically within the fast food and pizza delivery sectors

Company Size: 10,001+ employees, indicative of a large organizational structure with growth opportunities at various levels

Founded: 1960, providing a long-standing industry presence with a well-established brand reputation

Company Description:

• Innovative growth in technology and food services
• Dynamic team environment encouraging career development
• Leader in the fast-food sector of pizza delivery

Company Specialties:

• Pizza
• Digital Innovation
• Marketing and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's encourages employees to be part of its innovative culture, with a blend of technology and customer-focused service.

📊 Role Analysis

Career Level: Entry-level with potential for career growth based on performance

Reporting Structure: Typically reports to shift supervisors or store managers

Work Arrangement: On-site with flexible hours

Growth Opportunities:

• Progress to supervisory roles over time
• Opportunities to engage in training programs
• Exposure to management practices in fast-paced environments

ASSUMPTION: Focus is on career building from the ground up with structured paths provided within the franchise for motivated individuals.

🌍 Location & Work Environment

Office Type: In-store work setting typical of food service industries

Office Location(s): Primarily located at 12200 San Jose Blvd #22, Jacksonville, Florida

Geographic Context:

• Located in a bustling area providing consistent customer traffic
• Access to surrounding community amenities
• Part of a larger network of franchise locations providing brand recognition

Work Schedule: Varied schedule with peak hours during weekends and evenings

ASSUMPTION: The position is suited for those looking for dynamic and customer-interactive roles with in-demand weekend and evening shifts.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Preliminary phone interview
• In-person interview with store management

Key Assessment Areas:

• Communication skills
• Ability to work under pressure
• Teamwork and collaboration

Application Tips:

• Emphasize adaptability and willingness to learn
• Prepare examples of past customer service experiences
• Display enthusiasm for working in a fast-paced environment

ATS Keywords: Customer Service, Positive Attitude, Food Prep, Timeliness, Professionalism

ASSUMPTION: The hiring process is straightforward but emphasizes personal traits and service-oriented skills.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication tools specific to customer interactions
• Basic food preparation equipment

ASSUMPTION: The role likely involves using standard tech tools common in retail and food service environments for operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Emphasis on teamwork and collective success
• Passion for innovation and improvement

Work Style:

• Fast-paced and dynamic
• Collaborative and team-focused
• Driven by quick service and customer satisfaction

Self-Assessment Questions:

• Am I able to manage stress in a bustling environment?
• Do I enjoy working in a team-oriented setting?
• Can I be flexible with my work schedule, including nights and weekends?

ASSUMPTION: Domino's seeks team members who thrive under pressure, are customer-oriented, and flexible in their working style.

⚠️ Potential Challenges

• Managing high volume of customer interactions
• Adapting to a fast-paced work environment
• Maintaining service quality during peak hours
• Balancing personal schedule with work demands

ASSUMPTION: The role's challenges relate to typical demands in high-traffic service settings, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Similar roles in fast food chains require comparable skills and offer similar benefits
• Opportunities for advancement may vary by company culture and size
• Training programs differ in depth and focus

ASSUMPTION: Comparisons are drawn mostly on industry norms for entry-level service positions with growth paths linked to company-specific policies.

📝 Sample Projects

• Customer satisfaction initiatives involving direct service enhancements
• Store cleanliness audit and improvements
• Food prep efficiency enhancements

ASSUMPTION: Projects focus on immediate impact areas aligning with operational excellence and customer service improvement goals.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep here?
• How does the team handle busy shifts?
• What opportunities are there for career advancement within Domino's?
• Can you describe the training process for new employees?
• What qualities do you consider most important for success in this role?

ASSUMPTION: Questions should focus on daily operations, career growth, and alignment with team culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume emphasizing customer service experience and skills
• Be ready for a possible phone or in-person interview
• Highlight any prior experience in fast-paced environments
• Check frequently for follow-up from the hiring team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.