Customer Service Rep(03900) - 401 Harmony Rd

📌 Core Information

🔹 Job Title: Customer Service Representative (03900) - 401 Harmony Rd

🔹 Company: Domino's

🔹 Location: Gibbstown, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and taking customer orders
• Assisting customers in-store
• Supporting various restaurant functions
• Maintaining a high level of customer satisfaction

ASSUMPTION: It is assumed that due to the nature of the role, employees will need to have strong communication skills and the ability to multitask. These assumptions are based on typical responsibilities seen in similar customer service roles within the food service industry.

📋 Key Responsibilities

✅ Answer phones and manage customer inquiries

✅ Take and process customer orders accurately

✅ Assist customers with their needs in the store

✅ Coordinate with team members to ensure efficient service

ASSUMPTION: These responsibilities suggest that the role may require basic technical proficiency with order management systems and a strong customer-focus to ensure a positive service experience.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Customer Service
• Order Taking
• Phone Handling
• Assisting Customers

Preferred Skills:

• Experience in the food service industry
• Basic computer skills

ASSUMPTION: While education is not specified, it is assumed that a high school diploma or equivalent could be useful. The lack of explicit education requirements might reflect the entry-level nature of the position.

💰 Compensation & Benefits

Salary Range: Not specified; typical industry comparison suggests an entry-level wage.

Benefits:

• Employee discounts
• Flexible schedules
• Opportunities for advancement

Working Hours: 40 hours per week, with potential for varying shifts

ASSUMPTION: Benefits are inferred from typical fast-food industry offerings, emphasizing flexibility and potential for role progression.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, primarily focusing on pizza delivery and innovation in food service technology.

Company Size: 10,001+ employees; being part of a large company offers stability and a variety of career paths.

Founded: 1960, providing over six decades of experience in food service innovation.

Company Description:

• Leader in pizza delivery globally
• Commitment to technology and customer satisfaction
• Fun and growth-focused workplace culture

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: This summary assumes an understanding of Domino's focus on innovation and customer service through its global network.

📊 Role Analysis

Career Level: Entry-level position suited for individuals starting their career in customer service.

Reporting Structure: Likely reports to store management, providing opportunities to learn from experienced leaders.

Work Arrangement: On-site at the Gibbstown location, crucial for hands-on customer interaction.

Growth Opportunities:

• Promotion to supervisory roles
• Cross-training in different store functions
• Skill development in customer relations and food service

ASSUMPTION: Growth potential is inferred from typical advancement routes in large restaurant chains, coupled with Domino’s strong focus on internal promotions.

🌍 Location & Work Environment

Office Type: Retail food service location

Office Location(s): Gibbstown, New Jersey

Geographic Context:

• Accessible location with potential commuter options
• Community-centered service focus
• Proximity to suburban amenities

Work Schedule: Variable schedule with potential evening and weekend shifts

ASSUMPTION: Information extrapolated from typical service industry environments, highlighting flexibility in shifts and community engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• Face-to-face interview with store management

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Ability to work in a team

Application Tips:

• Emphasize customer service experience in your application
• Be prepared to discuss your availability
• Showcase enthusiasm for team-based work

ATS Keywords: Customer Service, Order Handling, Phone Operations, Teamwork

ASSUMPTION: This overview relies on standard procedures in fast-food company applications and Domino’s focus on customer service excellence.

🛠️ Tools & Technologies

• POS (Point of Sale) Systems
• Telephone systems for customer interactions
• In-store technology for order processing

ASSUMPTION: These tools are assumed based on the responsibilities of handling orders and customer interactions typically required in food service roles.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Creating a fun and inclusive workplace

Work Style:

• Team-oriented and collaborative
• Adaptable to fast-paced environments
• Focus on delivering quality service

Self-Assessment Questions:

• Do I have strong communication skills?
• Can I handle multiple tasks simultaneously?
• Am I willing to work various shifts, including weekends?

ASSUMPTION: These points reflect Domino's public focus on innovation and team-centric culture, derived from its industry reputation and core values.

⚠️ Potential Challenges

• High-paced work environment
• Potential for non-standard hours
• Managing customer complaints effectively
• Adapting to new technologies and processes quickly

ASSUMPTION: Challenges are based on commonly faced issues in customer service roles within the fast-food industry.

📈 Similar Roles Comparison

• Similar responsibilities to other food service customer roles
• Entry-level position with growth opportunities
• Requires a blend of customer service and operational skills

ASSUMPTION: Role comparisons are drawn from standard customer service positions in similar industries.

📝 Sample Projects

• Proposing store layout improvements for better customer flow
• Developing a feedback system to enhance customer satisfaction
• Collaborating with team members on promotional events

ASSUMPTION: Sample projects are speculative based on initiatives that align with improving customer experience in a retail environment.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• What training programs do you offer for new employees?
• How do you measure success for a Customer Service Representative?
• What growth opportunities are available within the company?
• How does Domino's incorporate employee feedback?

ASSUMPTION: Interview questions are based on gaining deeper insight into training, success measurements, and growth pathways within Domino’s.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume focusing on customer service skills
• Ensure your availability aligns with job requirements
• Practice common interview questions emphasizing teamwork
• Reach out to the local store for additional insights

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.