Customer Service Rep(03904) - 711 Southbridge st

📌 Core Information

🔹 Job Title: Customer Service Rep(03904) - 711 Southbridge St

🔹 Company: Domino's

🔹 Location: Auburn, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service by taking and processing orders
• Preparing food products with attention to detail
• Maintaining cleanliness in the store
• Operating equipment and stocking ingredients as required

ASSUMPTION: This position is ideal for individuals looking for flexibility and growth opportunities in the customer service sector. The role suits both part-time and full-time availability, accommodating students and those looking for supplemental employment.

📋 Key Responsibilities

✅ Operate all equipment and ensure safety standards are met

✅ Stock ingredients from delivery area to storage, work area, and walk-in cooler

✅ Prepare food products consistently and efficiently

✅ Receive and process telephone orders accurately

✅ Maintain store inventory and complete related paperwork

✅ Ensure daily cleaning of equipment and facilities

ASSUMPTION: Responsibilities include maintaining a high level of interaction with both customers and team members, suggesting a need for strong communication and interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field

Required Skills:

• Strong communication and interpersonal skills
• Basic math skills for handling transactions
• Multitasking and problem-solving abilities

Preferred Skills:

• Experience in the food service industry
• Skills in sales and upselling techniques

ASSUMPTION: The role does not require extensive previous experience, indicating it may be suitable for entry-level applicants or those with basic customer service experience.

💰 Compensation & Benefits

Salary Range: Not specified; competitive within the fast-food industry

Benefits:

• Flexible working hours
• Opportunities for career advancement
• In-store discounts and other perks

Working Hours: 40 hours per week, with flexibility for part-time shifts

ASSUMPTION: Benefits are aligned with industry standards, providing flexibility and incentives for both full and part-time roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - part of a dynamic, fast-paced industry focusing on customer satisfaction and food quality

Company Size: 10,001+ employees, indicating a large support network and diverse roles

Founded: 1960 - established with a long history of growth and innovation

Company Description:

• Top public restaurant brand known for its innovative team
• Focus on technology and customer service to enhance pizza delivery experiences
• Operates in over 90 markets worldwide

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s provides a structured environment with potential for career progression, leveraging its presence in multiple markets to create robust employee opportunities.

📊 Role Analysis

Career Level: Entry-level position suitable for building foundational skills in customer service

Reporting Structure: Reports typically to store managers or shift supervisors

Work Arrangement: On-site

Growth Opportunities:

• Potential to advance to management roles
• Possibility of becoming a Domino’s franchise owner
• Engagement in corporate operations or franchisee management

ASSUMPTION: Growth opportunities exist for individuals demonstrating leadership and operational excellence, with a clear path outlined for those interested in career advancement within the company.

🌍 Location & Work Environment

Office Type: Storefront and kitchen environment

Office Location(s): 711 Southbridge St, Auburn, MA

Geographic Context:

• Located in Auburn, a town in Worcester County known for its community-focused atmosphere
• Access to local amenities and public transport
• Part of a bustling retail area benefiting from local commerce

Work Schedule: Includes day and night shifts to match customer demand

ASSUMPTION: The store location supports team members with public transportation access and a supportive community environment, advantageous for both personal and professional activities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at the store location

Key Assessment Areas:

• Customer service aptitude
• Communication and interpersonal skills
• Ability to operate in a fast-paced environment

Application Tips:

• Emphasize any prior customer service or food industry experience
• Demonstrate flexibility and willingness to work various shifts
• Highlight any related skills such as basic math or cash handling

ATS Keywords: Customer Service, Communication, Teamwork, Cash Handling

ASSUMPTION: The hiring process is straightforward, focusing on core competencies relevant to customer service roles and assessing candidates’ fit within the company culture.

🛠️ Tools & Technologies

• Computers for order processing
• Pizza cutters and peels for food preparation
• Point of Sale (POS) systems

ASSUMPTION: Familiarity with basic kitchen equipment and POS systems is beneficial, even though initial training is provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Supportive and diverse workplace culture
• Innovation in product and service delivery

Work Style:

• Collaborative teamwork environment
• Fast-paced with focus on efficiency
• Customer-oriented service

Self-Assessment Questions:

• Do you enjoy working in a team and customer-centric environment?
• Are you adaptable to different work shifts, including evenings?
• Can you handle cash and perform basic math tasks efficiently?

ASSUMPTION: Candidates should assess their interest in high-energy, collaborative roles that require regular engagement with diverse customers and fellow team members.

⚠️ Potential Challenges

• Managing peak service times and customer traffic
• Handling physically demanding tasks, such as lifting and standing
• Balancing multiple responsibilities and shift patterns
• Adapting to varying temperature conditions in-store

ASSUMPTION: Physical stamina and resilience are essential, given the demands of the role, including varying shift schedules and physical activity.

📈 Similar Roles Comparison

• Compared to roles at smaller pizzerias, Domino's offers more structured career advancement
• Larger corporate support network compared to independent stores
• Exposure to more advanced technology and operations systems

ASSUMPTION: As part of a larger franchise, Domino’s positions typically promise steadier advancement pathways and infrastructural support relative to smaller businesses.

📝 Sample Projects

• Leading a special promotional event night
• Assisting in launching a new product line
• Contributing to a customer service excellence initiative

ASSUMPTION: Employees may be involved in dynamic, result-oriented projects that improve store performance and customer engagement.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available within the company?
• How is performance typically assessed in this role?
• What are the biggest challenges faced by customer service reps here?
• Can you describe the team dynamics and how new members are integrated?
• What training and support systems are in place for employees?

ASSUMPTION: Asking about advancement and support systems indicates initiative and interest in a long-term role within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone or virtual screening interview
• Attend an on-site interview if shortlisted
• Review and understand shift availability expectations
• Gather references from past employers or educators

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.