Customer Service Rep(03957) - 127 S Black Horse Pike

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - 127 S Black Horse Pike

🔹 Company: Domino's

🔹 Location: Williamstown, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun, Mar 30, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phone calls from customers
• Taking accurate customer orders
• Assisting customers in-store
• Supporting overall restaurant operations

ASSUMPTION: This role is customer-facing, requiring strong interpersonal and communication skills, as it involves direct interaction with customers in person and via phone.

📋 Key Responsibilities

✅ Answer phone calls and provide customer service

✅ Take customer orders and ensure accuracy

✅ Support restaurant operations with various tasks as assigned

ASSUMPTION: Responsibilities may include cross-training in different tasks like food preparation or delivery assistance, given the mention of “other responsibilities within the store.”

🎯 Required Qualifications

Education: High School Diploma or equivalent preferred

Experience: Previous customer service experience is beneficial but not required

Required Skills:

• Basic phone handling and etiquette
• Order taking and processing
• Effective communication and problem-solving skills

Preferred Skills:

• Familiarity with restaurant operations
• Ability to multitask in a fast-paced environment

ASSUMPTION: Assumed education and experience levels based on entry-level nature and typical requirements for similar CSR roles.

💰 Compensation & Benefits

Salary Range: Typically in the range of $11 to $15 per hour, based on location and experience

Benefits:

• Discounted meals
• Opportunities for career advancement
• Flexible scheduling

Working Hours: 40 hours per week, with some flexibility for nights and weekends

ASSUMPTION: Benefits are typical for the restaurant industry, with specific details to be confirmed during the hiring process.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with innovation in fast food and service delivery

Company Size: Over 10,001 employees, indicating a large support network and diverse growth opportunities

Founded: 1960, with a robust history in pioneering pizza delivery services

Company Description:

• Globally recognized brand with a focus on innovation
• Dynamic team environment committed to excellence
• Strong emphasis on technology-driven service advancements

Company Specialties:

• Pizza
• Technological innovation in order processing
• Digital marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's reputation as a leader in the pizza industry suggests stability and potential for technological advances in customer service roles.

📊 Role Analysis

Career Level: Ideal for entry-level candidates looking to gain experience in customer service

Reporting Structure: Likely reporting to store manager or assistant manager

Work Arrangement: On-site, requires physical presence

Growth Opportunities:

• Advanced roles in management or team leadership
• Potential lateral moves into operational roles
• Participation in company-led training programs

ASSUMPTION: Growth opportunities are based on typical internal promotion paths within Domino’s stores.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 127 S Black Horse Pike, Williamstown, NJ

Geographic Context:

• A vibrant community with local dining options
• Accessible public transport and road infrastructure
• Proximity to suburban residential areas

Work Schedule: Includes evenings and weekends

ASSUMPTION: The location suggests a community-focused environment with potential for local customer interaction.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video screening
• In-person interview with store management

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Ability to handle high-pressure situations

Application Tips:

• Highlight any prior customer service experience
• Prepare for situational interview questions
• Exhibit enthusiasm for customer service and team roles

ATS Keywords: Customer Service, Order Handling, Phone Support, Restaurant Operations

ASSUMPTION: Application insights are based on typical hiring processes in the customer service sector of the fast-food industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for customer service
• Company-specific order management software

ASSUMPTION: The use of technology is inferred from the role’s focus on phone and in-person order taking.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and technological advancement
• Team collaboration and support

Work Style:

• Collaborative team environment
• Fast-paced and dynamic
• Customer-centric approach

Self-Assessment Questions:

• Do you enjoy interacting with diverse customers?
• Can you manage multiple tasks simultaneously?
• Do you thrive in a fast-paced work environment?

ASSUMPTION: Cultural fit assumptions are drawn from the company's known focus on team-oriented and innovative practices.

⚠️ Potential Challenges

• Dealing with difficult customers
• Managing multiple orders simultaneously
• Adapting to fast-paced changes
• Maintaining service quality during peak hours

ASSUMPTION: Challenges are based on common issues faced in retail customer service environments.

📈 Similar Roles Comparison

• Comparable to roles in other fast-food chains with a focus on customer interaction
• Potential for higher responsibility roles with experience and tenure
• Opportunity for skill development in service and communication

ASSUMPTION: Comparison is made with similar entry-level roles in the fast-food industry.

📝 Sample Projects

• Participating in a promotional event or campaign
• Assisting in inventory management tasks
• Contributing to a team service improvement initiative

ASSUMPTION: Sample projects are illustrative of typical cross-functional team involvement opportunities in customer service roles.

❓ Key Questions to Ask During Interview

• What are the typical career paths for this role within Domino's?
• How does Domino's support its customer service employees in skill development?
• What is the team culture like at this store location?
• How is performance evaluated for this role?
• What are the store's peak hours, and how do you manage them?

ASSUMPTION: These questions are designed to help candidates determine fit and understand expectations specific to this store and role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Ensure you are available for phone or video interview slots
• Research Domino's company culture and recent initiatives
• Be ready to demonstrate customer service knowledge during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.