Customer Service Rep(03996) - 375 PUTNAM PIKE

📌 Core Information

🔹 Job Title: Customer Service Rep(03996) - 375 PUTNAM PIKE

🔹 Company: Domino's

🔹 Location: Smithfield, Rhode Island, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 02:53:46 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working in a fast-paced environment serving customers both in-person and via telephone.
• Ensuring high levels of customer satisfaction by providing excellent service.
• Handling food preparation and maintaining cleanliness of the store.
• Flexibility to work various shifts, including evenings and weekends.

ASSUMPTION: Assumed that the role is entry-level, focusing on customer interaction and operational tasks, in line with the typical structure of similar roles at Domino's.

📋 Key Responsibilities

✅ Receiving and processing telephone and in-person orders.

✅ Preparing and handling food products safely and efficiently.

✅ Maintaining a clean and organized work environment.

✅ Operating and maintaining various store equipment.

✅ Stocking ingredients and taking inventory as needed.

ASSUMPTION: Responsibilities focus on core customer service and operational tasks typical for entry-level positions in the food service industry.

🎯 Required Qualifications

Education: Minimum age requirement of 16 years; no formal education specified.

Experience: 0-2 years, entry-level position suitable for newcomers to the workforce.

Required Skills:

• Strong communication skills
• Ability to perform basic math and handle cash accurately
• Adaptability and multitasking in a dynamic environment

Preferred Skills:

• Customer service experience in a similar environment
• Experience with inventory management and food preparation

ASSUMPTION: Based on typical entry-level roles at Domino's, preferred skills are likely to include previous customer service experience and multitasking ability.

💰 Compensation & Benefits

Salary Range: Varied based on location and experience (Industry averages can be researched for specifics).

Benefits:

• Flexible work schedules
• Opportunities for career advancement within the company
• Employee discounts on food items

Working Hours: Typically 40 hours per week with flexible scheduling to accommodate part-time roles.

ASSUMPTION: Benefits likely include standard employee perks such as flexible schedules and discounts, reflecting typical job offerings in the food service sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - one of the largest global pizza delivery entities.

Company Size: 10,001+ employees; a large-scale employer offering diverse career opportunities.

Founded: 1960, with a rich history in the fast-food and pizza delivery sector.

Company Description:

• Globally recognized for its innovative approach and extensive franchise network.
• Focuses on customer service excellence and product innovation.
• Has pioneered numerous technology initiatives within the food service industry.

Company Specialties:

• Pizza and sandwiches
• Technology and digital solutions
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company focuses on customer service, innovation, and expansion as suggested by its market position and historical trend.

📊 Role Analysis

Career Level: Entry-level, offers a foundation for future growth in customer service and management.

Reporting Structure: Reports to store management, potentially moving into senior roles with experience.

Work Arrangement: Fully on-site work, reflecting the hands-on and team-oriented nature of the job.

Growth Opportunities:

• Shift leader roles
• Assistant to general manager positions
• Potential career paths to franchise ownership

ASSUMPTION: Growth opportunities are based on internal promotions often cited by Domino's for high performers starting in entry-level positions.

🌍 Location & Work Environment

Office Type: Retail food service location.

Office Location(s): Location specified in job title, Smithfield, Rhode Island.

Geographic Context:

• Located in a suburban area with communities suitable for local customers.
• Ease of access due to location on a main thoroughfare.
• Proximity to schools and local businesses providing a diverse customer base.

Work Schedule: Includes regular shifts, with potential for overtime during busy periods.

ASSUMPTION: Location environments and work conditions are typical for a suburban Domino's store.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online.
• Phone screening or online assessment.
• In-person interview at store location.

Key Assessment Areas:

• Customer service skills
• Ability to work in a team
• Problem-solving capabilities

Application Tips:

• Highlight any relevant previous customer service or retail experience.
• Demonstrate flexibility and willingness to learn.
• Show enthusiasm for Domino's brand and values.

ATS Keywords: Customer service, teamwork, food handling, communication skills.

ASSUMPTION: The hiring process is assumed to be straightforward and typical of entry-level retail service jobs based on general hiring trends.

🛠️ Tools & Technologies

• Point-of-sale systems
• Food preparation equipment
• Order tracking software

ASSUMPTION: Standard tools typical for food service roles in a retail environment, reflecting industry norms.

👔 Cultural Fit Considerations

Company Values:

• Emphasis on innovation
• Commitment to customer satisfaction
• Focus on teamwork and community

Work Style:

• Fast-paced and dynamic environment
• Team-oriented collaboration
• Customer-centric approach

Self-Assessment Questions:

• Do you thrive in fast-paced environments?
• Are you comfortable working flexible schedules including nights and weekends?
• Do you enjoy interacting directly with customers?

ASSUMPTION: Cultural fit likely focused on candidates who enjoy team collaboration and dynamic customer service roles.

⚠️ Potential Challenges

• Managing variable shifts including evenings and weekends
• Working in high-pressure environments during peak hours
• Maintaining consistent customer satisfaction in busy periods
• Adapting to rapidly changing tasks and priorities

ASSUMPTION: Challenges are inferred from typical issues faced by customer service roles in the fast-food industry.

📈 Similar Roles Comparison

• Similar customer service jobs at other fast-food chains
• Retail sales associate roles in grocery or large format stores
• Barista positions in coffee shop franchises

ASSUMPTION: The role shares core duties and work dynamics with other high-turnover customer service positions in the food service and retail sectors.

📝 Sample Projects

• Efficiently handling large orders during peak hours
• Implementing a new customer feedback process
• Assisting in store promotional events

ASSUMPTION: Sample projects reflect typical tasks that enhance efficiency and customer engagement in store operations.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available to customer service representatives?
• How does Domino’s support its employees’ career development?
• What are the expectations for weekend availability?
• How does the team handle peak times?
• Are there opportunities for cross-training in other roles?

ASSUMPTION: Questions aimed at uncovering growth opportunities and expectations specific to this role, based on common entry-level concerns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss your customer service experience during the interview.
• Highlight your adaptability and teamwork skills.
• Be ready to demonstrate basic math skills and cash handling experience.
• Research Domino's culture and values to align your answers.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.