Customer Service Rep(03999) - 528 Washington Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (03999) - 528 Washington Ave

🔹 Company: Domino's

🔹 Location: Belleville, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service.
• Processing orders both in-store and over the phone.
• Preparing and handling pizza products.
• Maintaining cleanliness and organization within the store.

ASSUMPTION: Based on the job description, it's assumed that a flexible schedule is required to handle peak pizza ordering times, especially evenings and weekends, which are typical in the food service industry.

📋 Key Responsibilities

✅ Operate all store equipment efficiently.

✅ Manage ingredients and inventory records.

✅ Prepare pizza and other products following company standards.

✅ Receive and process telephone orders accurately.

✅ Maintain cleanliness of equipment and store facility.

ASSUMPTION: It is assumed that responsibilities may include cashier duties, given the need for cash handling skills.

🎯 Required Qualifications

Education: Must be at least 16 years of age or older.

Experience: Prior experience is not required but beneficial for customer service roles.

Required Skills:

• Basic math skills for cash handling and inventory management.
• Strong communication skills for customer interactions.
• Ability to operate a computer for order processing.

Preferred Skills:

• Previous food service experience.
• Team leadership abilities.

ASSUMPTION: Assumes that adaptability and problem-solving skills are valued in handling customer inquiries and order issues.

💰 Compensation & Benefits

Salary Range: Not specified, but typically aligns with entry-level food service roles.

Benefits:

• Flexible work schedules.
• Opportunities for advancement within the company.
• Training provided on-the-job.

Working Hours: 40 hours per week, with potential for part-time flexibility.

ASSUMPTION: Benefits such as employee discounts on food items are not uncommon in similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Domino's is a leader in the restaurant industry, specializing in pizza delivery.

Company Size: 10,001+ employees, indicating a large and stable employer with potential advancement opportunities.

Founded: 1960, with decades of experience in pizza delivery and innovation.

Company Description:

• Innovative approaches to food delivery, including technology initiatives like voice-ordering apps.
• Global presence with a strong focus on consistency and quality.
• Focus on fostering a fun and dynamic work environment.

Company Specialties:

• Pizza
• Sandwiches
• Digital Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Assumes a commitment to diversity given the mention of valuing unique talents and contributions in the job description.

📊 Role Analysis

Career Level: Entry-level position with room for growth into management roles.

Reporting Structure: Reports to store manager and may occasionally coordinate with team leaders.

Work Arrangement: Primarily on-site to handle direct customer interactions and physical tasks.

Growth Opportunities:

• Potential to advance to management positions.
• Opportunities to transition into corporate roles or franchise ownership.
• Continuous learning through on-the-job training.

ASSUMPTION: Growth opportunities may vary between franchise locations, assuming some flexibility with career progression.

🌍 Location & Work Environment

Office Type: In-store retail environment.

Office Location(s): Belleville, New Jersey, United States

Geographic Context:

• Located in a busy area, providing a steady flow of customers.
• Offers experience in a fast-paced, customer-focused environment.
• Centrally located, accessible by public transportation.

Work Schedule: Flexible scheduling to accommodate peak customer times, includes weekends and evenings.

ASSUMPTION: The role requires adaptability to different shifts and potential overtime during peak periods.

💼 Interview & Application Insights

Typical Process:

• Submit an online or in-person application.
• Initial screening via phone or in-person interview.
• Technical assessment on key skills if applicable.

Key Assessment Areas:

• Customer service skills.
• Basic math and cash handling competencies.
• Teamwork and communication effectiveness.

Application Tips:

• Highlight experience in fast-paced environments.
• Demonstrate enthusiasm for the brand and food service industry.
• Emphasize flexible schedule availability.

ATS Keywords: Customer service, cash handling, communication, teamwork, adaptability

ASSUMPTION: Assumes the selection process focuses significantly on alignment with company culture.

🛠️ Tools & Technologies

• Point of Sale (POS) systems.
• Basic computer and telephone systems.
• Food preparation tools like ovens and cutters.

ASSUMPTION: Training on specific Domino’s technology systems is provided since only basic computer skills are required initially.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction.
• Value diversity and unique talents.
• Foster a collaborative and supportive work environment.

Work Style:

• Fast-paced, customer-oriented.
• Team-focused with an emphasis on collaboration.
• Proactive and initiative-driven efforts.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I effectively communicate with diverse customers?
• Am I open to learning new skills and technologies?

ASSUMPTION: Candidates are expected to thrive in dynamic and challenging environments typical of retail food service.

⚠️ Potential Challenges

• Working in varying temperature environments.
• Handling physical tasks such as lifting and carrying.
• Managing stress during peak operational hours.
• Adapting to changes in schedules and duties.

ASSUMPTION: The work requires resilience and adaptability due to the physical and operational demands of the food service sector.

📈 Similar Roles Comparison

• Other food service roles may not offer the same advancement opportunities to management or franchisee status.
• Positions in larger chains may provide more structured training and development.
• Comparable roles may have different scheduling flexibility and compensation packages.

ASSUMPTION: Based on general industry standards, the role is competitive with other entry-level food service positions.

📝 Sample Projects

• Participating in regional sales campaigns.
• Contributing to product testing and feedback sessions.
• Assisting in community outreach programs through the store.

ASSUMPTION: Project involvement may vary per store based on community engagement objectives.

❓ Key Questions to Ask During Interview

• How does the store support team member development and growth?
• What are some challenges current employees face in this store?
• How are work shifts scheduled, and what flexibility is offered?
• How does Domino's ensure a safe and diverse work environment?
• What technologies or systems are essential for this role?

ASSUMPTION: Align your questions to understand both the operational and cultural aspects of working at the specific Domino's location.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss your customer service experience.
• Ensure availability matches peak duty hours.
• Follow up via email or phone to confirm application receipt.
• Attend the scheduled interview with all required documentation.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.