Customer Service Rep(04025) - 57 Turnpike Sq

📌 Core Information

🔹 Job Title: Customer Service Representative (04025) - 57 Turnpike Sq

🔹 Company: Domino's

🔹 Location: Milford City, Connecticut, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Assisting customers with inquiries
• Addressing customer concerns promptly
• Ensuring a positive customer experience

ASSUMPTION: The job primarily focuses on direct interaction with customers, aiming for high satisfaction levels and effective problem resolution, assuming a high volume of customer interactions typical of the fast-food industry.

📋 Key Responsibilities

✅ Assist customers with inquiries across various platforms.

✅ Address and resolve customer concerns efficiently.

✅ Ensure customer satisfaction by providing fast and friendly service.

ASSUMPTION: Based on the job title and location, responsibilities might involve face-to-face interactions and phone-based assistance typical of retail and service environments.

🎯 Required Qualifications

Education: Not specified, but high school diploma likely expected.

Experience: Previous customer service experience preferred but not mandatory.

Required Skills:

• Strong communication skills
• Customer-oriented mindset
• Basic problem-solving abilities

Preferred Skills:

• Experience with POS systems
• Ability to work in a fast-paced environment

ASSUMPTION: The role likely requires interaction with both digital and in-person customer service solutions and may benefit from candidates having prior experience in similar roles.

💰 Compensation & Benefits

Salary Range: Not specified, typical salary context for entry-level positions in the industry ranges from $10 to $15 per hour.

Benefits:

• Employee discounts
• Training programs
• PTO for full-time staff

Working Hours: 40 hours per week with possible variations based on scheduling needs.

ASSUMPTION: Benefits may vary with location, but typical fast-food industry benefits are likely, including discounts and training opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, particularly in fast-food pizza delivery.

Company Size: 10,001+ employees, indicating a large corporate framework with standardized policies.

Founded: 1960, with a long history in the restaurant industry.

Company Description:

• Global presence with over 17,100 stores in over 90 markets
• Innovative in technology, with apps for order placement
• Focus on continuous improvement and expansion

Company Specialties:

• Pizza
• Marketing
• Digital technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its large size and international presence, Domino's provides structured career advancement opportunities and robust support for employees.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting in customer service.

Reporting Structure: Likely reports to the store manager or shift lead.

Work Arrangement: Full-time, on-site.

Growth Opportunities:

• Potential to advance to supervisory roles
• In-house training and development programs available
• Exposure to various operational aspects

ASSUMPTION: Due to Domino's focus on internal promotions, employees have opportunities to grow within the company structure.

🌍 Location & Work Environment

Office Type: Retail store environment with customer-facing roles.

Office Location(s): Specifically at 57 Turnpike Sq, Milford, CT.

Geographic Context:

• Located in a commercial area with easy access to local amenities
• Good connectivity with public transportation
• Local customer demographic involves a mix of residential and visiting customers

Work Schedule: Standard working hours are 40 hours per week, with potential for weekend shifts.

ASSUMPTION: The work environment is standard for retail positions, focusing on customer interaction, potentially busy during peak hours.

💼 Interview & Application Insights

Typical Process:

• Initial online application via company website
• Phone screening with HR
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Communication abilities
• Problem-solving capabilities

Application Tips:

• Emphasize any customer service experiences
• Highlight any tech-savvy skills, such as POS system familiarity
• Prepare for common customer service scenario questions

ATS Keywords: Customer Service, Communication, Problem-solving

ASSUMPTION: The application process is aimed at efficiently identifying candidates with strong interpersonal and problem-solving skills.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer relationship management (CRM) software
• Internal communication platforms (possible digital tools specific to Domino's)

ASSUMPTION: The role will likely require familiarity with standard retail technologies and software. Training on specific Domino's systems is likely provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Team-focused work environment

Work Style:

• Fast-paced and dynamic
• Customer-oriented and friendly
• Collaborative and supportive team dynamics

Self-Assessment Questions:

• Am I comfortable working in fast-paced environments?
• Do I enjoy problem-solving and customer interaction?
• Am I willing to adapt to varying work schedules?

ASSUMPTION: The company's focus on fun and teamwork implies they value employees who are collaborative and enjoy engaging with customers in a dynamic environment.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries effectively
• Maintaining composure during busy periods
• Adapting to shift-based work schedules
• Learning and utilizing various technologies

ASSUMPTION: Challenges are typical for fast-food service environments, focusing on maintaining quality service during peak times.

📈 Similar Roles Comparison

• Compared to similar roles, emphasis on internal promotion is higher
• Competitive pay relative to other fast-food chains
• Significant technology integration in daily tasks

ASSUMPTION: Domino's focus on technology and customer experience sets it apart from competitors, offering distinct career development opportunities.

📝 Sample Projects

• Participating in local marketing events
• Contributing to customer satisfaction initiatives
• Implementing new customer service technologies

ASSUMPTION: Projects might be motivated by individual location initiatives and specific market needs or corporate priorities.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does Domino's support professional development?
• What are the key challenges faced by customer service representatives here?
• Can you describe the team culture at this location?
• How is performance evaluated in this role?

ASSUMPTION: Questions should focus on day-to-day experience, support systems, and team dynamics to gauge fit and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for potential phone screenings
• Review common customer service scenarios and solutions
• Gather any relevant experience documentation
• Follow up as needed to show continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.