Customer Service Rep(04039) - 137 N Main Str

📌 Core Information

🔹 Job Title: Customer Service Representative(04039) - 137 N Main Str

🔹 Company: Domino's

🔹 Location: Ansonia, Connecticut, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing customer support and assistance
• Addressing customer inquiries and concerns
• Delivering a positive customer experience
• Working collaboratively with a team to solve customer issues

ASSUMPTION: It is assumed that the Customer Service Representative will be a primary point of contact for customers, thus requires adept problem-solving skills.

📋 Key Responsibilities

✅ Assist customers with inquiries and provide support

✅ Address customer concerns promptly

✅ Ensure a positive customer experience

ASSUMPTION: The role likely requires multitasking abilities due to the nature of customer service, where agents may handle multiple issues simultaneously.

🎯 Required Qualifications

Education: Not specified

Experience: Between 0-2 years in customer service preferred but not mandatory

Required Skills:

• Strong communication skills
• Customer-oriented mindset

Preferred Skills:

• Previous customer service experience

ASSUMPTION: Candidates who demonstrate strong interpersonal skills and problem-solving abilities are likely to excel in this role.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for similar roles

Benefits:

• Employee discounts
• Training and development programs
• Potential for career growth within the company

Working Hours: 40 hours per week, likely includes evenings and weekends

ASSUMPTION: Compensation likely includes both hourly wage and potential overtime, common in retail and customer service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; offers a wide network and resources for professional growth

Founded: 1960

Company Description:

• Global leader in pizza delivery with innovative approaches
• Strong focus on customer satisfaction and experience
• Operates over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Marketing
• Technology and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's corporate culture likely emphasizes teamwork, innovation, and efficiency, given their significant market presence and focus on technology.

📊 Role Analysis

Career Level: Entry-level, suitable for early-career professionals

Reporting Structure: Typically reports to a Customer Service Manager or Shift Leader

Work Arrangement: On-site with a stable work environment

Growth Opportunities:

• Potential leadership roles within the customer service team
• Opportunities for cross-departmental transfers
• Development programs to enhance skills

ASSUMPTION: Given the company's size, career advancement could be facilitated by showing initiative and strong performance in the role.

🌍 Location & Work Environment

Office Type: Storefront setting at Domino's location

Office Location(s): 137 N Main Str, Ansonia, Connecticut

Geographic Context:

• Ansonia offers a community-based environment
• Proximity to major cities like New Haven for commutes
• Access to local amenities and services

Work Schedule: Likely includes shifts during business hours and weekends

ASSUMPTION: The environment will be fast-paced, requiring continuous engagement with customers and team members.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening or interview
• In-person or virtual interview

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Problem-solving abilities

Application Tips:

• Highlight any customer service experience
• Emphasize communication and interpersonal skills
• Prepare examples of past customer interactions

ATS Keywords: Customer service, communication, problem-solving, customer support

ASSUMPTION: The interview process will focus on behavioral questions to gauge your fit within the team and company culture.

🛠️ Tools & Technologies

• Proprietary POS systems
• Standard office productivity tools
• Technology for managing customer interactions

ASSUMPTION: Familiarity with digital customer service platforms may be beneficial but training will likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and customer-oriented
• Collaborative team environment
• Adaptability and problem-solving focus

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Can I manage multiple tasks efficiently?
• Am I comfortable working in a dynamic environment?

ASSUMPTION: The company likely values adaptability, enthusiasm, and a proactive approach to customer service.

⚠️ Potential Challenges

• Managing high volumes of customer calls
• Resolving complex customer issues efficiently
• Maintaining customer satisfaction under pressure
• Adapting to evolving company policies or procedures

ASSUMPTION: High-stress situations might arise, requiring calmness and effective communication to navigate.

📈 Similar Roles Comparison

• Customer Support Associate at other fast-food chains
• Retail Customer Service Representative
• Call Center Customer Service Agent

ASSUMPTION: Similar roles in different sectors may offer varying levels of customer interaction and problem-solving challenges.

📝 Sample Projects

• Streamlining customer service processes
• Developing customer feedback analysis reports
• Leading training sessions for new team members

ASSUMPTION: Workshops or projects may be local initiatives aimed at improving service and efficiency.

❓ Key Questions to Ask During Interview

• What does a typical workday look like?
• How is success measured for this role?
• What training programs are available?
• How does the company support career development?
• Can you describe the team structure and dynamic?

ASSUMPTION: These questions will help gauge role expectations and opportunities for professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for potential phone screenings
• Be ready to discuss your customer interaction skills in detail
• Follow up on your application status within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.